Public Services Supervisor - Collections

The Public Services Supervisor is responsible for assisting in the planning and implementation of activities involved in a functional area of Public Services This activities include Water, Wastewater Collections, Forestry, Asphalt, and Stormwater/Concrete throughout Kalamazoo County.
 A qualified individual with a disability must be able to perform the essential functions of the position with or without reasonable accommodation.

• Supervises and evaluates personnel; plans, schedules, and prioritizes work assignments and service orders; reviews field work performed; establishes, modifies, and evaluates employee performance and safety standards; motivates and trains personnel; and resolves personnel issues.
• Schedules the installation, repair, and maintenance of Public Services equipment and services; prepares and reviews plans, work orders, records, and detailed diagrams; checks availability and orders parts.
• Assists in the coordination of special projects, programs, and services; prepares plans; coordinates personnel; attends meetings; provides assistance and advice to parties involved.
• Performs record keeping duties and prepares paperwork including time-sheets, work orders, service requests, daily production reports, weekly accomplishments, damage reports, and employee performance reviews.
• Investigates and answers customer inquiries and complaints by gathering facts, providing explanations and solutions, and distributing information.
• Performs other related duties, as assigned.

• High School Diploma with a minimum of three (3) years of technical experience in a related field required.
• Previous supervisory experience preferred.
• Must possess a valid and current CDL B License with Air Brakes and Tanker endorsements.
• General knowledge of Microsoft Office applications.
• Ability to develop and nurture strong, productive relationships with all levels within the organization, respecting established processes and fostering an environment of mutual respect.
• Excellent organizational, multi-tasking and prioritizing skills.
• Strong, clear communicator and excellent interpersonal skills; proven ability to effectively and positively communicate with the general public and all levels within the organization.
• Proactive and positive customer service skills with both internal and external customers.
• Demonstrates a sense of urgency, prioritizes well, shows energy, responds to opportunities, instills urgency in others, and meets deadlines. 
• Previous knowledge and experience with plumbing practices, electrical systems grounding, hydraulics, meter design and function, safety rules, regulations and practices.
• Demonstrated experience with trenching and shoring techniques, sanitary and storm systems, leaf collection, asphalt applications and mix designs.
• Strong knowledge of maintenance, construction and repair techniques, commercial and residential water service connections.
• MIOSHA certification.
• Storm Water Certification (EGLE).
• Confined space training.
• Trenching and Shoring/Competent Person Certification.
• Traffic Regulation Certification.
• Ability to gather, analyze and interpret data.
• Ability to read maps and blueprints.
• Any additional certification as required by the respective focus area group.
• Ability to respond 24/7 in case of emergency.

 
 The City of Kalamazoo is an Equal Opportunity Employer.  We are committed to creating a diverse, equitable and inclusive organization where different perspectives and experiences are welcomed and encouraged.  Studies have shown that women and people of color, are less likely to apply for jobs unless they meet all of the qualifications listed. The City of Kalamazoo is most interested in finding the best candidate for the job, and that candidate may be one from a less traditional background. If you have transferable experience, please tell us about it. This approach will give each current and potential employee the opportunity to learn, grow and contribute to the City of Kalamazoo.

Salary : $64,505 - $88,638