COMMUNITY RESPONDER - FULL TIME POSITION CITY MANAGER

Now Hiring - Applications accepted through August 12, 202

City of

Ithaca Community Responder

The City of Ithaca, NY is seeking qualified applicants for
Community Responder with the City Manager’s Office!

Position Description: The work involves providing non-law enforcement, community-based
response to incidents deemed appropriate for alternative response under established triage and safety
protocols, including behavioral health, emotional distress, psychiatric crises, conflict resolution, quality-of-
life concerns, and other situations where a supportive, self-oriented response is appropriate. Community
Responders do not respond independently to incidents involving reported or suspected violent criminal
activity in progress. The Community Responder conducts outreach to individuals and groups within the
community, including vulnerable and marginalized populations, to build trust, strengthen relationships, and
connect residents to the appropriate supportive resources and services. Community Responder serves as
part of a multidisciplinary team that enhances the City’s emergency response by offering an alternative,
person-centered approach to situations that may not require ongoing law enforcement intervention. The
work involves ongoing collaboration and close partnership with the Ithaca Police Department, emergency
communications, and community agencies to enhance coordination across public safety and human services
systems. Work is performed primarily in the field through walking, biking, or driving within assigned areas,
including locations with elevated need for outreach and community response services. The role includes
collecting and documenting data, preparing clear and accurate reports, and communicating with partner
agencies to support referral, follow-up, and service coordination. The work is performed under the general
supervision of the Deputy City Manager or designee. Does related work as required.

To view the complete job description, visit: Community Responder job description.

Minimum Qualifications: Graduation from high school or possession of a high school equivalency
diploma.

NOTE: Background in community outreach, behavior health, crisis intervention, social services, peer
support, conflict resolution, public health, emergency response, or a closely related area, as well as lived
experience and strong connection to the community, may be considered favorably in the selection process.

Special Requirement: Possession of a valid New York State Class D driver license or a valid driver
license equivalent to a New York State Class D driver license at the time of appointment and maintenance
of said license for the duration of employment.

Salary: $53,521/year

Appointment Status and Exam Requirement: This will be a provisional appointment
pending the results of a civil service examination to be scheduled at a later date. Permanent appointment
will be dependent upon the candidate's exam score.

Residency Requirements: There are no residency requirements for this position.

Benefits: Refer to the Fringe Benefits webpage and Administrative Unit collective bargaining
agreement.

Supplemental Information:.

backgrounds to apply, including people of color, women, LGBTQ , veterans, people with
disabilities, and those with lived experiences.

• The City of Ithaca is committed to the full inclusion of all qualified individuals. Consistent with the

Application Materials Required:

Applications will be accepted until 4:30 p.m. on August 12, 2026. Submit required application materials
to:


City of Ithaca
Human Resources Department
108 E. Green St.
Ithaca, NY 1485
(607) 274-653

All applications must be submitted electronically through our online application program. We do not
accept paper applications, faxed applications, e-mailed applications or photocopies of applications.

Ithaca is Gorges! We would love to have you on our team!

Issued: July 14, 2026