Technology Manager

GENERAL PURPOSE: Under the general direction of the Service Director, this position oversees and coordinates the technology needs of the City. The Technology Manager position requires in-depth knowledge of modern IT needs including security, disaster recovery, networking, telephone and software applications. Responsible for maintaining, analyzing, troubleshooting and repairing all areas of technology and security.

ESSENTIAL DUTIES: Reasonable accommodations, as prescribed by the Americans with Disabilities Act, may be made to enable individuals with disabilities to perform the essential job functions:

• Prepare and maintain Technology Plan and annual budget for the Information Technology Department
• Design and implement IT policies
• Actively manage the purchase of all approved software, hardware, IT supplies
• Effectively communicates relevant IT-related information to superiors and staff
• Ability to communicate difficult/sensitive or confidential information tactfully
• Oversees all help desk activities and responds to escalated help desk issues and tracking all information through City’s tracking software
• Maintains IT and security infrastructure, Responsible for network security monitoring, ensuring and establishment monitoring of network security and that all data is backed up in compliance with City policies and applicable laws
• Suggests areas for improvement in internal processes along with possible solutions
• Complies with and helps to enforce standard City policies and procedures
• Remains on the forefront of emerging industry practices
• Communicate with the vendors and manufacturers for service level agreements and oversee compliance
• Ensures that City assets are maintained responsibly. Maintains inventory of equipment (hardware, software & licensing) and parts as well as documentation of vendor activities
• Excellent knowledge of current protocols and standards including storage, networking, application and other protocols
• Manage and ensure effectiveness of servers, applications and their associated operating systems and software, network hardware and equipment, including routers, switches, UPSs, firewalls, etc.
• Manage and ensure effectiveness of security solutions, including firewalls, End Point protection solutions, and intrusion detection systems
• Test network and server performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
• Oversee the administration of user accounts, permissions, and access rights in AD and Office 365
• Core competencies shall include Windows Server, Office 365 Suite Administration, Microsoft Azure, SQL Server and other Windows-network based technologies and modern telephony administration and security
• VMWare Virtual Environments, and Cisco Networking configuration and maintenance.
• Storage technology competence to include iSCSI, SAN, NAS and DAS-based platforms
• Responsible for DR/BC (disaster recovery / business continuity) planning, management and administration on-site and off-site data centers
• Planning and implementation of additions, deletions and major modifications to the supporting infrastructure to include Windows updates, software patches and other regularly scheduled patching with minimal impact to the City during business operations
• Responsible for troubleshooting, systems backups, archiving, and disaster recovery
• Regular and reliable attendance

QUALIFICATIONS AND SKILLS:

• Graduation from an accredited institution with a relevant associate’s degree or specialized certification in Information Technology field; and OR Minimum Four (4) years related experience in progressive IT experience
• Must be able to obtain and maintain LEADS and CJIS Compliance
• Valid Ohio Driver’s License
• Extensive technical knowledge to include but not limited to Microsoft software platforms including Server and Desktop Operating Systems, Office 365, SQL Server, Active Directory/Azure, Group Policies, DNS, ERP, DNS, storage area networks (SAN), network-attached storage (NAS), direct-attached storage (DAS), iSCSi, WAN acceleration, VMWare virtualization, firewalls, core Switching/Routing, SSL/IPSec, Business Continuity, Disaster Recovery  Experience with modern phone system administration and configuration
• Knowledge of applicable government standards and guidelines for technology and Records Retention Guideline
• Certifications (desired) A , Microsoft Technology Associate (MTA)/Microsoft Office Specialist (MOS), Microsoft Master Level Certifications, Cisco Certified
• LEADS certified (within 30 days)

Job Type: Full-time

Pay: Up to $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $75,000