DEPARTMENT SERVICES AIDE (Entry - Experienced) - Senior Transportation Dispatcher

Description

This is a Non-Permanent, Part-Time Position

The Department Services Aide - Senior Transportation Dispatcher position dispatches transportation services for older adults.

The current vacancy is in the Community and Library Services Department Incumbent must be available to work a varied work schedule, including occasional weekends and holidays.

The Ideal Candidate Must Possess The Following

• Ability to handle multiple tasks
• Strong computer skills
• Excellent communication and interpersonal skills
• Customer oriented
• Flexibility
• Enjoy working with an aging population and volunteers
• Patience, tact and diplomacy in a highly demanding environment
  
  

Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 – June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7½% of base earnings to the Public Agency Retirement System (PARS). There are no rights to employment and employment may end with or without cause or advance notice. Further restrictions apply to CalPERS retired annuitants. This is a Part-Time position.

Examples of Essential Duties

• Delivers demand responsive transportation services to ensure timely, efficient and safe customer service.
• Dispatches staff and volunteer drivers who transport seniors to medical and non-medical appointments.
• Assists the Transportation Coordinator in maintaining the database of senior clients; training volunteers and new employees; and providing clerical and telephone support
• Promotes the observation of safe work practices at all times.
• Investigates complaints, and completes necessary reports.
• Performs related duties as assigned including record keeping, preparing periodic reports, scheduling for special events and assisting in outreach efforts.
• Driving in a City vehicle will be required.
  
  

Note: The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. The City at its discretion, may add, modify, change or rescind work assignments as needed.

Minimum Qualifications

Knowledge of: Transportation and customer service needs unique to older adults and families; standard office principles and procedures; personal computer and standard business software.

Ability to: Communicate effectively with older adults, families and professionals; work closely with staff in a team environment; maintain effective relationships with clients; assess and support clients' efforts in working towards the accomplishment of mutually agreed upon goals.

Education And Experience

The ideal candidate will have:

• High school diploma or equivalent, with experience and/or education in social/human services, sociology, gerontology or other behavioral sciences.
• Three years of experience working with older adults.
• Fluency in Spanish preferred.
  
  

Certifications/Licenses: Possession of a valid California driver's license and an acceptable driving record are required at the time of appointment and throughout employment.

CPR/First Aid certificates must be obtained within three months of appointment.

SPECIAL CONDITIONS

Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program due to the performance of field duties that may require operation of a City vehicle.

Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.

APPLICATION AND SELECTION PROCEDURE

• An online job application must be filled out in its entirety
• Applications will be closely reviewed for relevant experience, education and training
• Applicants best meeting the City's needs will be invited to a department interview
• Upon a conditional offer of employment a pre-placement drug screen (select positions), TB Screening and California Department of Justice (DOJ) Live Scan fingerprinting must be completed with acceptable results.
• Will be required to provide your current Driver License Record, obtained from the Department of Motor Vehicles, to Human Resources prior to completing other pre-placement processes.
• Other background reports may also be conducted depending on the position.
• Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification.
  
  

Please Note: Our primary means of communication with applicants is sent via email; therefore, please include a valid email address on your application.

The SALARY RANGE is composed of seven steps. Merit step increases are based on satisfactory performance.

PROMOTIONS within the City are based upon the merit system principles emphasizing individual ability and utilizing competitive examinations.

CREDIT UNION membership is available to all City employees and provides access to low interest loans.

NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice.

01

Do you possess a high school diploma or equivalent?

• Yes
• No
  
  

02

Please provide the details of your schooling and/or experience in social/human services, sociology, gerontology, or other behavioral sciences.

03

Do you possess three years related experience with customer service and dispatch working with older adults or providing transportation services?

• Yes
• No
  
  

04

Please provide details of your experience with customer service and dispatch working with older adults or providing transportation services.

Please include Employer, Dates of Employment, Number of years, Job Title, and duties where experience was obtained.

05

Do possess a valid California driver's license?

• Yes
• No
  
  

06

Are you fluent in Spanish?

• Yes
• No
  
  

07

Are you a CalPERS RETIRED annuitant?

• Yes
• No
  
  

08

Have you completed in full every relevant section of the application, including listing references with contact phone numbers?

(Note: You may add additional information to your application at this time by selecting "Save Work in Progress", then selecting the link for Step 1 "Job Application" and editing or adding information to the appropriate section. Then navigate back to Step 3 to complete the application process).

• Yes, I have completed the application in full
• No, I have not completed the application in full and understand that if deemed incomplete my application may be disqualified from further consideration.
  
  

09

If you are selected for hire, are you prepared to provide the following, when applicable: school transcripts/diploma, copies of certifications and/or licenses, DMV report, and any other requested documentation of information you provided in the job application?

• Yes
• No
  
  

10

If you answered "No" to the last question, please explain:

• Required Question