Part-Time Customer Service Agent

• Greets visitors and provides information on all activities, programs, trips available, facility and departments via flyers, maps, department information, etc.
• Answer and directs telephone calls to appropriate department parties.
• Prepares and maintains files and records; develops reports on program participation, membership sales, and facility rentals.
• Oversee facility rental and customer registration processes including program registrations, facility scheduling, facility rental records, facility rental payments, and security deposit refunds.
• Responsible for maintaining an accurate cash drawer and reconciling it at the conclusion of every shift.
• Takes reservations for transportation for senior and disabled citizens, monitors radio dispatch, prepares reports and files for van transportation.
• Collects, records, and accounts for various fees (memberships, trips, facility rentals, etc.).
• Performs clerical services such as processing mail, copying services, stocking brochures, maintaining client files, making ID cards, and preparing regular reports for management.
• Produce documents, manipulate data and prepare reports using PC-related software such as Microsoft Word, Excel, Access, etc.
• Assists with opening and closing of the building, ensuring all procedures are followed.
• Assist with the organization and implementation of special events coordinated by the Department of Recreation and Parks and other city departments; may be required to work evenings, weekends, holidays, and in times of emergency (activation of the City’s Emergency Operations Center).

Minimum Education and Experience:

• High school diploma or GED and minimal experience (less than 6 months) required.

Licenses and/or Certifications:

• Valid VA driver’s license required 
• CPR and First Aid certifications preferred

Knowledge:

• Basic math and knowledge of office equipment.

Skills:

• Customer service, communication and basic computer skills.

Abilities:  

• Ability to deal with all levels of the general population.
• Ability to work cooperatively with others in a team environment and to work effectively under pressure during peak workload periods.
• Ability to communicate in a courteous, professional and tactful manner, both orally and in writing, with personnel from all departmental levels.
• Ability to interpret policy and recommend changes.
• Demonstrated ability to maintain a high level of detail and confidentiality as well as provide a professional office and telephone presence.

Work Environment:

• Work is primarily performed in an indoor, climate-controlled, pleasant environment, however, on occasions outdoor duties will be assigned for special events/assignments.

Essential Physical Activities:

• Stooping, walking, hearing, seeing up close, talking, standing, finger movement.
• Typical weight handled: up to 50 lbs.