Patient Access Representative

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

***Shift: Mon-Fri 7:00AM-3:30PM***

Performs all tasks related to the admission/discharge/transfer process for all patient types.  Performs accurate collection of patient demographic and insurance information, to be verified upon each patient registration/check-in.  Performs check-in, check-out process for all necessary appointments. Obtains all required patient registration forms, patient identification cards, and insurance cards.  Prepares for upcoming appointments, reviews/provides various reports by department, answer phones, assist patients/caregivers with any questions/concerns.

JOB QUALIFICATIONS

Special Skills:

Excellent customer service skills; Familiarity with computers, EHR, Microsoft Office products; Organized and detail oriented; Professional telephone etiquette and solid communication (verbal and written) skills; Self-starter with ability to work independently.

Training

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.