What are the responsibilities and job description for the Learn More position at City of Hope?
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
Position Summary
The Manager, Practice Management is responsible for leading the daily operations, performance, and strategic direction of a busy outpatient clinic in Antelope Valley. This role partners closely with physicians and clinical leadership to ensure a seamless, high-quality patient experience while driving operational efficiency, staff performance, and regulatory compliance.
As a successful candidate, you will:
- Lead and manage all administrative and clinical operations within a single outpatient clinic
- Oversee hiring, training, scheduling, and performance management of staff
- Partner with physicians and clinical leaders to optimize patient flow and care delivery
- Drive operational improvements to enhance patient experience and efficiency
- Ensure compliance with OSHA, regulatory requirements, and organizational policies
- Monitor workflow, productivity, and clinic performance metrics
- Resolve patient and staff concerns with professionalism and urgency
- Manage budgets, expenses, and financial performance of the clinic
- Support strategic initiatives including growth, service enhancements, and operational excellence
- Foster a collaborative, high-performing, patient-centered culture
Qualifications
Your qualifications should include:
- High School Diploma or GED required; Bachelor's Degree preferred
- 3-5 years of experience in a healthcare or medical practice setting with leadership responsibilities.
- Strong knowledge of clinic operations, practice management, and regulatory standards (OSHA, managed care).
- Experience managing staff, budgets, and operational performance
- Excellent communication and relationship-building skills with physicians and staff
- Familiarity with EMR systems and healthcare billing/coding processes
- Strong problem-solving skills with the ability to manage competing priorities
- Passion for delivering exceptional patient care and team leadership
Additional Information:
Job Status: Full time, exempt
Salary range $89,134- $138,157
City of Hope employees' pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please CLICK HERE.
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Salary : $89,134 - $138,157