Donor Technician II

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work - and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Performs allogeneic donor phlebotomy, automated apheresis procedures and draws samples for HLA tissue typing, serology retest and research projects. Works in both donor center and blood drive environments. Participates in quality assurance activities to continually ensure safety of the blood supply and provide the highest quality of service and care. Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Consistently deliver service in a timely, accurate, professional, and friendly manner. Must demonstrate a high level of problem solving skills.

Key Responsibilities include:

• Performs allogeneic whole blood and donor apheresis procedures according to Donor Apheresis Center standard operating procedures.
• Performs donor screening interviews and evaluates donors for suitability/eligibility according to established criteria and standard operating procedure.
• Recognizes donor reactions during phlebotomy and apheresis procedures and treats according to standard operating procedure.
• Maintains complete and accurate records of Donor Center procedures and activities including, but not limited to donor records, QC of equipment and facilities, error/incident/quality monitoring reports, and customer complaints.
• Regularly participates in off-site blood drives, and assists with setup, breakdown and other mobile operations duties as assigned.
• Utilizes Safetrace computer system for donor registration and donor information entry.
• Adheres to administration policies and department standard operating procedures to ensure consistency in the performance of established procedures and eliminate variances that will affect the safety, potency and purity of blood and blood components as well as work efficiencies.
• Reviews pertinent department Standard Operational Procedures annually and as needed.
• Participates in standard operating procedure validations and recommends changes prior to implementation.
• Participates in quality assurance activities to continually ensure safety of the blood supply and provide high quality service to internal and external customers.
• Maintains knowledge of rationale and technique of blood collection and apheresis.
• Maintains required competencies, CPR and annual safety certifications.
• Performs preventative maintenance and quality control on facility equipment as assigned; reports outliers to supervisor.
• Prioritizes workflow, readily adapts to changes in assignment, completes work in a timely manner.

Basic education, experience and skills required for consideration:

Minimum Education:

• High School or equivalent.

Minimum Experience:

• 2 years previous donor/patient care and blood center experience as a donor phlebotomist.

Req. Certification/Licensure:

• CA Certified phlebotomist
• Current BLS (through American Heart Association)

Preferred Education:

• Post High School/Health or Life Sciences

Pref. Certification/Licensure:

• M.A., EMT, or CNA (Certified Nursing Assistant) certificate or BS in Life Sciences.

Additional Information:

• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
• Part Time

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.