What are the responsibilities and job description for the Public Utilities Outreach Administrator position at City of Hollywood, Florida?
The Position
Come to a City that Builds Careers! As one of the largest cities in Broward County, the City of Hollywood provides an energetic, innovative and collaborative work environment for its employees. Want Top Notch Insurance? We offer low cost health insurance giving you the best value - Medical, Dental, Vision and Flexible Spending Plans. Need Work Life Balance? We have got you covered with a 4-Day Work Week and an Award Winning Wellness Program. And We Don’t Stop There. The City of Hollywood provides a generous Paid Time Off Program inclusive of 13 Paid Holidays, Vacation Leave, Personal Leave, and Sick Leave. Repaying Student Loans? Employees at the City with 10 years of public service and on-time payments qualify for the Federal Student Loan Forgiveness Program. Let’s Partner Together and Come Grow with the City of Hollywood. Apply Now!
For more information about this position and our competitive pay, benefits package and pension plan, refer to this job posting or our City website at https://www.governmentjobs.com/careers/hollywoodfl .
Job Summary
This is highly professional and supervisory work overseeing and managing public and governmental affairs for the City of Hollywood Department of Public Utilities. The incumbent is responsible for coordinating and implementing public relations outreach programs that promotes the department’s brand and message through the use of various communications media. Employee serves as the public information/relations officer and water conservation coordinator for the department. Employee receives guidance and general direction but is expected to exercise a high degree of independent judgment, initiative and problem-solving abilities in planning, developing, and implementing assigned projects.
The Public Utilities Outreach Administrator serves as a strategic partner to the City Communications, Marketing and Economic Development (CMED) Department in identifying and planning coverage of Public Utilities through internal and external communications channels.
Works under minimal supervision with extensive latitude for the use of initiative and independent judgment. Supervision is exercised over a staff of professional and clerical employees assisting with various phases of work.
Essential Job Functions And Responsibilities
EDUCATION/EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required
Preferred
Certificates, Licenses, Registrations
The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, sit, write, hear, speak and be required to exert up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. May require the use of fingers or hands to manipulate objects such as picking, gripping, or pressing. Specific vision abilities required by this job include close and distance vision, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs.
The Examination
Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date.
Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations.
You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed.
Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts.
Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be canceled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number.
Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination.
Veteran's Preference: The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. For additional information, please refer to the Florida Department of Veterans' Affairs .
Additional Information
All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment.
EMPLOYMENT OF RELATIVES: The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions:
REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216.
All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications).
The City of Hollywood is an Equal Opportunity / Equal Access Employer.
Come to a City that Builds Careers! As one of the largest cities in Broward County, the City of Hollywood provides an energetic, innovative and collaborative work environment for its employees. Want Top Notch Insurance? We offer low cost health insurance giving you the best value - Medical, Dental, Vision and Flexible Spending Plans. Need Work Life Balance? We have got you covered with a 4-Day Work Week and an Award Winning Wellness Program. And We Don’t Stop There. The City of Hollywood provides a generous Paid Time Off Program inclusive of 13 Paid Holidays, Vacation Leave, Personal Leave, and Sick Leave. Repaying Student Loans? Employees at the City with 10 years of public service and on-time payments qualify for the Federal Student Loan Forgiveness Program. Let’s Partner Together and Come Grow with the City of Hollywood. Apply Now!
For more information about this position and our competitive pay, benefits package and pension plan, refer to this job posting or our City website at https://www.governmentjobs.com/careers/hollywoodfl .
Job Summary
This is highly professional and supervisory work overseeing and managing public and governmental affairs for the City of Hollywood Department of Public Utilities. The incumbent is responsible for coordinating and implementing public relations outreach programs that promotes the department’s brand and message through the use of various communications media. Employee serves as the public information/relations officer and water conservation coordinator for the department. Employee receives guidance and general direction but is expected to exercise a high degree of independent judgment, initiative and problem-solving abilities in planning, developing, and implementing assigned projects.
The Public Utilities Outreach Administrator serves as a strategic partner to the City Communications, Marketing and Economic Development (CMED) Department in identifying and planning coverage of Public Utilities through internal and external communications channels.
Works under minimal supervision with extensive latitude for the use of initiative and independent judgment. Supervision is exercised over a staff of professional and clerical employees assisting with various phases of work.
Essential Job Functions And Responsibilities
- Acts as the departmental liaison with the Commission staff, CMED staff, other state and federal agencies, water and engineering industry personnel, and the public.
- Ensures effective communication between departmental senior staff, administrative staff, technical personnel, and support staff relating to management and administrative issues, and customer complaints and inquiries.
- Leads the report writing and presentation functions for the department to support utility public outreach, community awareness, media relations, and relationship building with the water industry and A/E/C community.
- Edits and provides creative guidance in producing annual reports, federally mandated
- reports, newsletters, feature articles, industry award applications, grants and other written materials; develops and authorizes content for the department’s websites to ensure the public receives accurate and timely information while coordinating with CMED on timing and placements.
- Liaises with CMED on the production of brand-appropriate marketing materials and advertising programs to promote greater public knowledge of the department’s services and policies; coordinates with CMED for earned media and other promotional opportunities. Promotes positive press for the department through media relations activities.
- Liaises with CMED on emergency communications activities and contingency planning associated with situations such as hurricanes, sewer overflows, unpermitted discharges, natural disasters, pipe failures, and other Utilities-related activities.
- Manages public communication for the Department creating, planning and managing a variety of programs, which include special projects, and/or ongoing public education/outreach campaigns.
- Acts as Public Information Officer and assists during emergency operations.
- Serves as water conservation coordinator; utilizing best management practices to create, implement and manage water conservation programs.
- Make presentations and conduct other outreach activities for citizens and community groups regarding utility projects/programs and participate in other public relations activities to promote public awareness.
- Maintains the department’s website including writing, editing and ensuring content is updated to maintain accuracy and consistency in appearance. Maintains the Large User Web Site. Uploads various reports, meeting minutes, presentations, and agendas.
- Writes and submits articles for various publications.
- Reviews the department’s commission agenda items, memos, and various documents to ensure consistent quality is delivered.
- May represent the Director and/or the department at conferences and meetings.
- Analyzes and interprets data; prepares reports to ensure compliance with regulations.
- Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
- Performs related work as required for this position description only.
EDUCATION/EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required
- Bachelor’s Degree from an accredited college or university in public relations, public affairs, public administration, journalism, or closely related field is required
- Five years of professional public relations administration, management consulting, or business communications experience for a government agency, especially in the Water and Sewer sector, or for a private agency servicing local government clients. Proven ability in planning, producing, and delivering successful reports, presentations, and other communications is required.
Preferred
- Master’s degree in communications, public relations, public affairs, public administration, or journalism preferred; demonstrated experience working in municipal government and/or Water and Sewer preferred; experience working in or with the South Florida A/E/C industry is preferred.
Certificates, Licenses, Registrations
- Valid Driver’s License: With proof of automobile insurance
- Background Check: Must have an acceptable background record
- Driving Abstract: Must have an acceptable driving record
- Thorough knowledge of public relations principles and techniques, executive protocol, and proper order of etiquette in dealing with appointed and elected public officials.
- Thorough knowledge of the principles of management and public administration.
- Thorough knowledge of the principles and practices of marketing and promotion techniques.
- Thorough knowledge of writing, editing, graphics and related communications skills.
- Mastery of Microsoft Word and PowerPoint, and proficiency in and Adobe Photoshop and InDesign or other similar publishing and design software.
- Considerable knowledge of designing and producing various marketing and promotional materials.
- Considerable knowledge of the organization and operations of the City of Hollywood Public Utilities Department, as well as considerable knowledge of departmental goals and objectives.
- Ability to direct and coordinate research and development of promotional or educational materials for community groups, department employees, and other relevant audiences.
- Ability to direct emergency preparedness communications response activities as well as contingency planning associated with emergency communications for the department.
- Ability to assist the Department Director effectively in managing and coordinating various departmental activities.
- Ability to establish and maintain effective working relationships with superiors and various other public and private officials.
- Ability to supervise subordinates in a manner conducive to full performance and high morale.
- Ability to communicate clearly and concisely, verbally and in writing.
- Ability to represent the department at various conferences, meetings, and gatherings.
The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, sit, write, hear, speak and be required to exert up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. May require the use of fingers or hands to manipulate objects such as picking, gripping, or pressing. Specific vision abilities required by this job include close and distance vision, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs.
The Examination
Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date.
Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations.
You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed.
Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts.
Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be canceled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number.
Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination.
Veteran's Preference: The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. For additional information, please refer to the Florida Department of Veterans' Affairs .
Additional Information
All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment.
EMPLOYMENT OF RELATIVES: The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions:
- The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list;
- The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board;
- The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee.
REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216.
All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications).
The City of Hollywood is an Equal Opportunity / Equal Access Employer.