E.A.G.L.E OPERATOR/ANALYST (NON-CERTIFIED)

The Emergency Awareness & General Law Enforcement Intelligence Center (aka E.A.G.L.E.) serves as the central hub for real-time tactical intelligence. The mission is to provide field officers with immediate, actionable information to enhance situational awareness while responding to and during calls-for-service. 

As a Civilian (non-sworn) in the EAGLE, you will provide real-time operational and analytical support to officers in the field by monitoring video feeds, databases, and advanced technology systems. This role directly supports active investigations and critical incidents by helping to:

• Track active incidents
• Identify suspects and vehicles
• Locate fleeing individuals
• Communicate timely updates and directions to officers

Additional responsibilities include disseminating information, maintaining assigned technology systems, preparing clear and accurate written reports, and responding to requests for video evidence related to investigations, critical incidents, and public records.  

• Actively monitors calls-for-service and will identify potential calls where additional situational awareness could be provided prior to an officer’s arrival. Maintain situational awareness and availability while assisting an active call-for-service.

• Assist professional, sworn, and non-sworn staff in performing and conducting research, special projects, and administrative and technical functions; perform data collection and analysis; prepare draft narrative reports and technical documents; enter and manipulate data using a computer.        Maintain a variety of confidential and sensitive information.
• Establish and maintain systems related to assigned technical areas of responsibility; monitor area activities and report progress, as required; maintain statistical information on specific areas of responsibility.
• Assist with a variety of administrative operations and prepare or recommend procedural modifications.

• Regular attendance is required to perform the duties of this position and shift work will be required. Including nights, holidays and weekends. Subject to court attendance.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment of the position.

NON-ESSENTIAL DUTIES

• Attend and participate in professional group meetings; stay abreast of new trends and innovations.
• May serve on various employee committees, as required and assigned.
• Maintains home telephone or cell phone, departmental equipment, supplies and facilities. Adheres to all universal bloodborne pathogen precautions. 
• Follows, ensures, and/or attends, all scheduled training classes. Other duties as assigned.

Education and Experience:

• Graduation from high school or GED equivalent required. (Associates degree or higher preferred). 
  • Two (2) years of experience in a public safety, or investigation capacity preferred.  
  • Previous experience in a law enforcement agency is preferred.
  • Information Technology (IT), Computer Skills, Basic Technology skills preferred.

*Any combination of education and experience that would provide the required knowledge, skills, and abilities may be qualifying.

LICENSING AND CERTIFICATIONS

• Must possess and maintain a valid State issued Driver’s License
• Ability to obtain CPR/First Aid certification

Knowledge, Skills and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of criminal law, investigation, statutes, ordinances, and crime prevention methods.
• Knowledge of causes and prevention methods of crime.

• Knowledge of technical report writing techniques.
• Knowledge of procedures for gathering a variety of data.
• Knowledge of research methods and techniques.
• Knowledge of office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. 
• Knowledge or familiarity of the following computer programs is preferred – Computer Aided Dispatch, Police Records Management, Microsoft, Excel, and Graphics programs.
• Ability to establish and maintain effective working relationships with peers and supervisors. 
• Ability to exercise judgment in evaluating situations and in making operational decisions.
• Ability to maintain flexibility and re-alter priorities in response to change; Interpret complex information; Work independently; Make oral presentations to individual or groups to provide information; Produces complex written documents.
• Ability to follow verbal and written instructions. Ability to analyze complex situations, problems and data, and use sound judgment in drawing conclusions and making decisions. 
• Ability to comprehend and articulate complex facts and relationships in detail and to summarize and write clearly, concisely and legibly, and to testify in court in an objective, concise and professional manner. 
• Ability to produce or obtain reports, graphs, charts, photographs of the evidence or exhibits. Ability to effectively communicate orally and in writing; ability to maintain effective working relationships with fellow employees, supervisors, and the public. Ability to follow verbal and written instructions.
• Ability to view multiple monitors and multi-task. 
• Ability to perform detailed work with a high degree of accuracy.
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TOOLS AND EQUIPMENT USED
Personal computer, police radio, cellular phone, first aid equipment, computer/keyboard, printer, photocopier, fax machine, telephone and office equipment.

SUPERVISION RECEIVED
Works under general supervision of the E.A.G.L.E. Sergeant.

SUPERVISION EXERCISED
None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The majority of the time, heavy physical activity is not required. 

While performing the duties of this position, the employee is frequently required to sit, run, lift, talk and hear.  The employee is routinely required to stand, walk, use hands to finger, handle, and feel objects, tools, and controls; reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, taste and smell.  

Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Minimum vision abilities set are as follows: uncorrected distance vision should be no more than 20/100, correctable to at least 20/30; near vision correctable to at least 20/40; color vision correct reading of at least nine or more of the first thirteen plates of the Ishihara test; depth perception should be sufficient to demonstrate normal stereo depth perception with/without correction to the standard-100 ARC seconds.   Minimal hearing acuity should be the average hearing level at the test frequencies, 500, 1000, and 2000 Hz will not exceed 25dB in either ear, and no single hearing level will exceed 30dB at any of these test frequencies in either ear.  Hearing loss at 3000Hz will not exceed 40dB HL in either ear.  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee occasionally works in outside weather conditions.  The employee occasionally works in high, precarious places; and with explosives and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat and vibration.

The noise level in the work environment is usually quiet while in the office, and moderately noisy while in the field

Salary : $25 - $29