Information Services Technician

• Responding to user requests and troubleshooting technical issues related to software, hardware, telecommunications, and A/V equipment.
• Installing, configuring, and maintaining computers, peripheral devices, and software applications.
• Testing connectivity, implementing repairs and upgrades, and maintaining performance through updates and patches.
• Managing equipment records and maintaining accurate asset inventory throughout its life cycle—from acquisition to retirement.
• Monitoring replacement schedules and proactively identifying equipment needs to maintain adequate inventory and support future hardware refresh cycles.
• Preparing user guides, reference materials, and activity reports to support team knowledge sharing.
• Collaborating with peers across departments to provide friendly, professional, and effective customer service.

• Supporting implementation of City-wide equipment refresh and replacement initiatives.
• Streamlining Help Desk processes to improve response times and user satisfaction.
• Enhancing cybersecurity and end-user education through proactive engagement.
• MS Teams Rooms Hardware Refresh.
• Fixed Printers in Public Safety vehicles.
• Library Conference room Audio/Visual Refresh.
• Public Safety Conference room buildouts with hybrid Microsoft Team functionality.

• Strong attention to detail and a proactive approach to maintaining accurate hardware inventory and lifecycle management.
• Hands-on experience with desktop support, hardware troubleshooting, and client software applications.
• Working knowledge of Microsoft 365 administration Center (including Defender, Entra, Exchange, Intune, Teams, and Planner) and a desire to expand expertise across the M365 suite.
• Ability to manage competing priorities and adapt in a fast-paced environment.
• Excellent communication and interpersonal skills when assisting users.
• Commitment to teamwork, customer service, and continuous improvement.
• Willingness to learn, share knowledge, and contribute to a supportive, team-focused culture.

Acceptable Experience and Training

• High school diploma or GED; and
• Two (2) years of related hardware and software support or audio/video system usage and service experience; or
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Licenses / Certifications:

• Valid Driver’s License and safe driving record
• Ability to pass an extensive background investigation
• Criminal Justice Information Systems (CJIS) Certification (based on assignment)

Additional Information

Tentative Recruitment Timeline*

• Timeline subject to change based on City needs.

Why Work For the City of Hillsboro?
At the City of Hillsboro, we value innovation, inclusion, and collaboration. Our culture encourages professional growth and supports employees who are passionate about making a difference in their community. You’ll find meaningful work, great people, and opportunities to grow your career in public service. We’re committed to supporting employees with a comprehensive package of benefits and resources designed to promote health, well-being, and growth.

When you join our team, you’ll enjoy:

• Competitive pay with City contributions to PERS retirement
• Comprehensive medical, dental, and vision coverage
• Paid time off for vacation, personal, sick leave, and holidays
• Deferred compensation match and HRA VEBA contributions to boost your future savings
• City-paid life, AD&D, and long-term disability insurance
• Extra perks like bilingual pay incentives and wellness reimbursements
• Free TriMet annual Hop pass and SHARC and Hidden Creek Community Center recreation access for you and your immediate family
• Paid time off to volunteer in the community through Hillsboro Helps
• Ongoing professional development and training opportunities
• A supportive workplace that values work/life balance and employee wellness

To learn more about our robust benefits package, please visit our Benefits Page.

Bilingual Incentive Pay Available
Employees who can demonstrate the ability to speak Spanish, or any language spoken by over ten percent (10%) of City residents as documented by the most recent U.S. Census, at a proficiency level determined by a fluency test administered by the City, will receive a monthly premium of three percent (3%) of their regular base pay.

Anticipated Work Schedule
Monday – Friday, 8:00 AM – 5:00 PM, onsite at the Hillsboro Civic Center. This position is fully onsite and does not offer remote or hybrid work options, as it provides direct, in-person support to City staff and operations.

Application Guidelines

• Apply Early: This recruitment will close at the stated date and time. We encourage you to submit your application as early as possible to ensure consideration.
• Complete Your Application: Please fill out all sections thoroughly and accurately, as resumes and cover letters will not be reviewed. Your application responses are the primary way we assess your qualifications.
• Highlight Your Unique Skills: Take time to clearly describe your relevant experience and accomplishments. Thoughtful, detailed responses help us better understand your skills and how they align with the position.

Commitment to Equity

At the City of Hillsboro, we believe that hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.

City of Hillsboro is proud to offer robust benefit packages to employees. Please check out our Salary and Benefits page for benefit guides for our non-represented full-time employees and part-time employees. Benefits may vary for positions identified in Police, Fire, and Library collective bargaining agreements, which can also be found on the Salary and Benefits page.