What are the responsibilities and job description for the Community Development Clerk (Part-Time) position at City of Highland Park, IL?
Description of Primary Purpose
Primary Purpose: Perform routine clerical and administrative tasks to support customer service, permit processing, and commission functions. Provide general office support including phones, filing, cashiering, bookkeeping, and preparation of documents and mailings.
Supervision Received: Receives direct supervision from the Customer Service & Permit Supervisor and other staff as appropriate.
Supervision Exercised: None, but may provide task-specific guidance to contracted customer service support staff.
Work Schedule: This is a part-time permanent position with an anticipated schedule of 19 hours per week, Monday - Friday during standard business hours.
Expected Hiring Range: $19.57 - $24.47 dependent on qualifications. Max of 2026 range: $29.36 (Grade 6).
Essential Duties and Responsibilities
Provide customer service support by answering phones, scheduling appointments, greeting the public, and assisting with permit processing. Respond to routine inquiries, direct calls and visitors, and assist with cashiering and financial transactions.
- Perform clerical and administrative tasks including filing, data entry, research, scanning, organizing records, preparing mailings, making copies, and assembling informational packets.
- Respond to inquiries from employees, residents, and contractors. Refer questions to appropriate staff when necessary and ensure accurate and timely communication.
- Performs other related job duties or responsibilities as requested or required.
Education and Experience
Required Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: Graduation from high school or GED equivalent is required.
Experience: Experience in clerical work with moderate skill in typing, knowledge of Microsoft Office and modern office practices. Strong customer service and organizational skills, attention to detail, basic math skills, and data entry experience required.
Required Knowledge, Skills, and Proficiencies:
- Skill in performing clerical tasks including filing, typing, and data entry.
- Knowledge of customer service practices and ability to interact effectively with the public.
- Proficiency in Microsoft Office and modern office procedures.
- Strong organizational skills, attention to detail, and basic math proficiency.
- Ability to communicate clearly and professionally, both orally and in writing.
- Ability to learn how to enter and retrieve information from database software.
Supplemental Information
Work Environment: Work is performed in a general office setting with frequent interaction with the public and staff across City departments. The office environment has a moderate noise level due to phones, equipment, and open workspace activity.
Tools and Equipment Used: Use computers and software including Microsoft Office Suite, Tyler Technologies Munis and EP&L systems, permitting databases, and web-based applications. Operate standard office equipment such as printers, copiers, scanners, calculators, and telephones.
Physical Demands: Regularly sit, talk, hear, and use hands for data entry, document handling, and communication. Occasionally walk, reach, or lift and move materials up to 35 pounds. Perform work requiring sustained concentration on detailed tasks such as proofing, calculations, and data entry. Vision requirements include close vision and the ability to adjust focus.
Salary : $20 - $24