Parking Services Ambassador

Responsible for performing responsible field work enforcing City parking regulations primarily in the downtown business district, assisting with school crossings as needed, and assisting the public with parking-related questions and concerns while maintaining the appearance and professionalism of the Downtown Business District. An employee in this class enforces City parking and traffic ordinances, assuring sidewalks and streets are free of safety or blocking hazards, marking tires and issuing tickets for parking and meter violations; enforcement work includes maintaining records of collections and tickets, data entry of parking citations, preparation of letters to collect overdue fines and maintaining records of collections. The employee performs a variety of duties including answering questions from the public regarding directions, events, building locations and parking policies. Work includes assisting City staff in inspecting, assessing, and reporting maintenance issues with parking kiosks and meters. The employee is expected to have knowledge of Downtown Hendersonville geography. Work includes use of a handheld computer and the ability to write paper tickets.

ESSENTIAL JOB FUNCTIONS

• Issues citations and warnings for non-compliance with downtown parking regulations using a handheld computer or writing paper tickets.

• Enforces parking regulations and ordinances; patrols the downtown area for parking, handicapped and loading zone violations and for potential sidewalk and safety issues.

• Enforces unlawful skateboarding and bicycle riders on sidewalks.

• Observes meters, marked tires during patrol and time limit violations during subsequent rounds.

• Issues citations for overtime violators, expired meters, leased parking violations and other various ordinances.

• Enters citation information into the computer system; collects money; logs payments; prepares final notice and past due parking letters; research registration and vehicle ownership; issues civil citations; files official paperwork with court; and testifies in court when needed.

• Meets with the general public regarding parking citation complaints; and provides copies of ordinances.

• Meets with business owners and officials on potential and previous parking and traffic issues; and refers meter, signage, and sidewalk issues to Public Works.

• Provides directions and assistance to the general public.

• Assists Law Enforcement Officers in directing and controlling traffic during emergency situations and special events.

• Maintains parking ticket files, issues parking permits; and leases and assigns parking spaces for City-owned lots.

• Participates in planning and organizing special events and functions for the department.

• Assists maintenance staff with duties related to parking and Downtown upkeep and maintenance, which includes but is not limited to, inspecting, assessing, and reporting maintenance issues throughout the Downtown area.

• Assists City staff with activities related to Downtown parking for Downtown events, including setting up for events and assisting with traffic control and parking lot usage.

• Performs other related job duties as assigned.

QUALIFICATIONS

Education and Experience:

High school diploma; and work-related experience; or an equivalent combination of education and experience.

Special Qualifications:

• Possession of a valid Driver’s License to operate a motor vehicle. Requirement exists at the time of hire and as a condition of continued employment.

• Criminal Background Checks and Drug Test are required.

KNOWLEDGE, SKILLS, and ABILITIES:

• Knowledge of Downtown Hendersonville geography, businesses, upcoming events, and other related information.

• Knowledge of City ordinances relating to parking, traffic, and school crossing.

• Knowledge of applicable state, federal and local laws pertaining to job duties is essential. Skills in oral and written communication.

• Ability to exercise sound independent judgement.

• Ability to maintain an elevated level of customer service.

• Ability to understand and apply parking regulations.

• Ability to operate a motor vehicle.

• Ability to walk for extended periods of time.

• Ability to work in all weather conditions.

• Ability to operate a handheld computer.

• Ability to issue parking citations.

• Ability to handle sensitive customer complaints, requests, and situations with professional decorum.

• Ability to exercise proper judgment, tact, and diplomacy in dealing with people.

• Ability to follow instructions.

• Ability to work alone.

• Ability to prepare written records of work activity.

• Ability to work in congested traffic situations.

• Ability to remain safety conscious.

PHYSICAL DEMANDS

Work in this classification is defined as heavy work requiring the physical exertion of up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Work requires climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, handling and repetitive motions. Work requires dexterity in the hands for typing and operation of standard office equipment and visual acuity is necessary to read handwritten and typewritten materials and to operate a computer terminal. Vocal communication is required to express or exchange ideas. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for depth perception, preparing, and analyzing written or computer data, visual inspection of products, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

WORK ENVIRONMENT

Work is primarily performed in an outside environment exposed to extreme cold, heat, noise, and atmospheric conditions.