Customer Service Representative

Customer Service Representative  Salary $57,024.00 - $72,828.00 Annually Location Hemet, CA Job Type Full Time Job Number 25/26-021 Department Public Works Division Water Opening Date 12/10/2025 Closing Date 1/7/2026 5:00 PM Pacific Description Benefits Questions THE CITY ***THE CITY OF HEMET IS AN EQUAL OPPORTUNITY EMPLOYER** Join the City of Hemet Public Works as a Customer Service Representative! Are you passionate about helping others and creating positive experiences? The City of Hemet is seeking a dedicated and service-focused Customer Service Representative to join our team. In this vital role, you will be the first point of contact for our community—providing friendly assistance, answering inquiries, and ensuring residents feel supported and valued. We are looking for individuals who thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer care. If you’re a strong communicator, a team player, and committed to serving the public with professionalism and empathy, we want to hear from you! Come make a meaningful impact in a growing city that values innovation, integrity, and outstanding service. Apply today and help us continue building a community we’re proud to call home! The applications will be used to establish an eligibility list for a one-year period. All vacancies will be filled from the eligibility list. A completed application and copy of your Grade I Water Distribution certificate must be submitted to be considered for this position. A resume is optional but desirable. All required materials must be submitted as attachments to the on-line application. Summary Description THE POSITION: Under general supervision, incumbent performs a full-range of duties associated with the provision of metered services to customers, including water meter reading, setting, repairing, and testing. Incumbent provides customer service to residential and commercial water users; performs service turn-on and shut-off activities; and performs other related duties as required. This is an outstanding opportunity for an energetic and experienced professional. The ideal candidate will be detailed oriented, committed to best practices, and ready to join a dynamic, professional team committed to providing excellent customer services. Duties may include, but are not limited to, the following: Reads meters manually or operates an electronic radio receiver in order to down load readings for billing purposes; performs reading activities on a scheduled route basis; investigates customer complaints and unusual reads involving high usage/billing; re-reads meters as necessary; delivers pink tags for delinquent billings; carries out work orders involving water turn-ons and shut-offs. Installs, tests, maintains and repairs water meters; maintains radio read meters; places repair bands on leaking meters; replaces meter boxes and lids; trims shrubbery that interferes with access to the meters. Operates light duty vehicles and other power and hand equipment used in the installation, maintenance, repair and reading of water meters; maintains and cleans assigned equipment; inspects tools and equipment for safety and mechanical defects. Demonstrates a full understanding of applicable policies, procedures and work methods associated with assigned duties; may operate a dump truck; may provide training to less experienced staff; responds to questions and concerns from the general public; provides customer service and information as is appropriate and resolves public service complaints. Prepares and maintains a variety of written reports and computerized records; reads maps and route schedules. May assist in the repair and maintenance of water production and distribution lines and facilities, including water services as well as other municipal facilities. Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff and the public. Knowledge, Skills and Abilities KNOWLEDGE Methods and procedures for troubleshooting, installing, testing and replacing water meters; procedures for water utility billing; methods and techniques of reading water meters, including remote monitoring; practices for underground facilities and landscape maintenance; local utility laws, codes and regulations; tactful and courteous methods of dealing with the public; safety requirements for operation of trucks and other equipment; methods and techniques of scheduling work assignments; standard office procedures, practices and equipment; modern office equipment, including a computer and applicable software; methods and techniques for record keeping and report preparation and writing; proper English, spelling and grammar; occupational hazards and standard safety practices. ABILITY Perform maintenance, repair and installation on water meters and water production facilities; maintain accurate and up-to-date records; understand and carry out oral and written instructions; respond to public inquiries, requests for service and complaints in a tactful and courteous manner; independently work in the field performing utility service duties; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships. SKILL Operate an office computer and a variety of computer software applications and electronic radio receiving equipment; safely and effectively operate a variety of equipment and tools used in water system maintenance and repair. MINIMUM QUALIFICATIONS Education and/or Experience Any combination of education and experience that has provided the knowledge, skills, and abilities necessary for a Customer Service Representative. A typical way of obtaining the required qualifications is to possess the equivalent of three years of experience in water utilities maintenance and installation, and a high school diploma or equivalent. CERTIFICATION/LICENSE Possession of, or ability to obtain, an appropriate level California driver's license. Possession of a Grade I Water Distribution certificate issued by the American Water Works Association.** REQUIRED ATTACHMENT MATERIALS: Grade I Water Distribution Certificate issued by the California Department of Health Services** *All required documents MUST be submitted with application to be considered. **PLEASE NOTE: IT IS YOUR RESPONSIBILITY TO KEEP ALL CERTIFICATES CURRENT THROUGH THE ENTIRE SELECTION PROCESS. IF AT ANY TIME DURING THE SELECTION PROCESS YOUR CERTIFICATES EXPIRE, YOUR APPLICATION WILL BE DISQUALIFIED. Supplemental Information WORKING CONDITIONS Position requires sitting, standing, walking on level and slippery surfaces, reaching, twisting, turning, kneeling, bending, stooping, squatting, crouching, grasping, and making repetitive hand movement in the performance of daily duties. The position also requires both near and far vision when inspecting work and operating assigned equipment. The need to lift, carry, and push tools, equipment and supplies weighing 25 pounds or more is also required. Additionally, the incumbent in this outdoor position works in all weather conditions, including wet, hot, and cold. The incumbent may use chemicals and lubricants, which may expose the employee to fumes, dust, and air contaminants. Incumbents may be exposed to mechanical, electrical, and biological hazards. The nature of the work also requires the incumbent to climb ladders, work at heights over 10 feet, work in confined spaces, use power and noise producing tools and equipment, drive motorized vehicles and heavy equipment, and work in heavy vehicle traffic conditions. The incumbent may be required to respond to after hours emergency call-outs. Environment The employee generally works indoors as well as outdoors in all weather conditions, including wet, hot and cold. The nature of the work also requires the incumbent to drive motorized vehicles. Selection Process All properly completed applications will be reviewed and the most appropriately qualified individuals will be invited to continue in the selection process. The process may include any combination of a written exam, oral board interview, and/or skills assessment to further evaluate job-related qualifications. Candidates who successfully complete the selection process will be placed on an eligibility list which will remain valid for a minimum of six months. Note: Prospective employees will undergo, and must successfully pass, a background reference check (including fingerprinting) and a medical examination. Drug screening may be required. RESUMES WILL NOT BE ACCEPTED IN LIEU OF COMPLETED APPLICATION FORMS BUT MAY BE ATTACHED. CANDIDATES WHO REQUIRE REASONABLE ACCOMMODATION IN THE SELECTION PROCESS SHOULD STATE THEIR NEEDS IN WRITING WHEN SUBMITTING AN APPLICATION PACKAGE. THE PROVISIONS IN THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE. Employer City of Hemet Address 445 E. Florida Ave Hemet, California, 92543 Phone 951.765.2315 Website http://www.hemetca.gov

Salary : $57,024 - $72,828