What are the responsibilities and job description for the Support Services Coordinator position at City of Hampton, VA?
Function
Make a citywide impact, helping families thrive. We’re hiring a Support Services Coordinator to keep Hampton’s School Age Programs running smoothly through stellar admin support, data integrity, and friendly service to staff and families. You’ll manage day-to-day office operations and the program database, support quality assurance, and ensure accurate reporting that sustains funding and guides continuous improvement. You’ll also be a go-to resource for staff training and family billing support.
What you’ll do:
- Lead administrative operations for SAP, implementing policies, procedures, and quality assurance.
- Administer CapturePoint: maintain accounts and billing, create pay periods, generate invoices/statements, process late fees, send past-due notices, and produce reports.
- Prepare daily treasury and revenue reports for the City Treasurer. Build and maintain program databases; produce monthly statistics and ad-hoc reports for Hampton City Schools.
- Train Lead Facilitators on dashboards; provide frontline IT support in CapturePoint. Monitor site needs and inventory; procure supplies in line with purchasing rules.
- Provide backup front-desk/clerical support and data entry as needed. Coordinate presence at community/health fairs and support special events.
- Ensure compliance with policies, licensing, and FOIA processing.
- Support staff with processes and follow-through; visit sites for paperwork/supply checks.
- Requires High school graduation or completion of a GED.
- Requires a minimum of three (3) years of full-time equivalent experience in office management or in the performance of clerical/technical accounting functions or a closely related field.
- One (1) year of experience in a local government or non-profit setting performing administrative work is preferred.
- A bachelor’s degree in human services or business administration is preferred.
- Must possess a valid driver’s license and must have and maintain a satisfactory driver’s record based on the City of Hampton’s criteria.
- Must successfully pass a background check related to the position before any offer of employment or promotion.
- A combination of education and experience will be considered for this position.
- The incumbent may be considered “essential personnel” during city emergencies, or at the direction of the City Manager or designee, which may include long hours and unusual schedules.
- Experience in a local government setting and at least one year of full-time equivalent supervisory work experience preferred.
“Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits.”