What are the responsibilities and job description for the Key Accounts Specialist position at CITY OF GRIFFIN?
The individual in this position is the marketing ambassador for the City of Griffin in relation to key accounts within the electric utility by promoting a positive public image, fostering relationships with key stakeholders, and participating in community and business engagement. Essential functions include:
- Event planning and preparation.
- Establishes and maintains personalized external and internal relationships to support account issues, provides technical assistance, and ensures that customer needs are met.
- Coordinates energy-related services.
- Conducts presentations and meetings with commercial and industrial customers.
- Builds and maintains relationships with key decision makers within the commercial and industrial accounts.
- Prepares and delivers formal presentations.
- Coordinates power quality and reliability response, evaluation and solutions for commercial and industrial accounts.
- Analyzes customer operations, consumption data and billing history to identify trends.
- Advises customers on potential rate impacts, technical solutions, and causes of high consumption/demand.
- Exercises fiscal responsibility for revenues and expenses.
- Monitors changes to protect the financial and operational integrity of the utility.
- Fosters and maintains a very proactive environment and promotes a positive utility public image.
- Reports on Key Accounts data and usage.
- Assists the Director with Request for Proposals.
- Coordinates all Key Account and Departmental activities throughout the year.
- Assist in developing marketing materials, brochures, and programs related to electric utility initiatives and/or positive public image in collaboration with other City of Griffin marketing staff.
- Coordinates and participates in public relations activities and events related to electric utility and/or community and business engagement in partnership with the Communications and Public Relations Coordinator. Including media requests and releases, social media content, groundbreakings, citywide events, Public Power Week, Citizen Government Academy, and other opportunities to foster relationships with citizens, businesses, and key stakeholders.
- Participates in all marketing and advertising initiatives related to the City of Griffin utilities. Collaborates with marketing staff and contributes ideas for the design and development of content.
- Implements marketing strategies in partnership with other City of Griffin marketing staff related to Griffin utilities.
- Performs other related duties as assigned.