| Ability to: | - Communicate laws, ordinances, and policies both orally and in writing in a clear, concise, and tactful manner.
| - Review forms, applications, and related documents for accuracy and completeness.
| - Accurately input data from applications into data management system.
| - Research forms, websites, manuals, and other sources of regulation.
| - Troubleshoot, research, and solve customer complaints and issues.
| - Establish and maintain effective working relationships with co-workers, other City employees, and the public.
| - Regularly attend work and arrive on time for the designated work schedule.
| - Read and comprehend manuals, policies, and ordinances.
| - Make mathematical calculations and draw logical conclusions; work with fractions, percentages, ratios/proportions and measurements.
| - Write reports, prepare letters, summaries, meeting minutes, and compose emails in a clear and professional manner.
| - Operate general office equipment to include scanner, printer, copier, multi-line telephone, and computer with Microsoft Office Suite.
| - Utilize specialized software and systems to include credit card machine, permitting software, licensing software, and various other computer programs.
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