Essential Functions | % of Time | - Process Building Permits: Serve as first point of contact for customers seeking building permits. Provide assistance, information, forms and permits to the public; receive, review, and process applications for permits; collect and process appropriate information, and apply applicable policies and procedures in determining completeness of applications, records, and reports; assess fees; issue and approve building, mechanical, plumbing, and other related permits. Verify all data for accuracy, including but not limited to dates, addresses, contractor information, tax map number, non-resident contractor business license adjustments, etc. Input, retrieve and update data for building, electrical, plumbing, mechanical, boarding, and sign applications into various customized data screens. Calculate, receive and process permit and license adjustment fees. Prepare and balance daily payments received for submission to the Revenue Division.
| 60% | - Provide Customer Service: Educate customers on state laws and local ordinances governing all permits (e.g., penalties for operating without a permit, types of permits, associated state licenses, etc.). Research and help customers solve any permit issues within scope of authority. As necessary, refer customers to the appropriate department/personnel for services. Copy, fax, and e-mail permitting forms and related documents (e.g., receipts, occupancy permits, applications, invoices, etc.) to customers.
| 20% | - Provide Administrative Support: As assigned, provide general office and administrative support. Receive and direct various phone calls and mail correspondence. Assist customers with online application submittals. Confirm completion of all background checks concerning occupancy permits and maintain files for all types of permits and Non-Resident Contractor business license adjustments. Collaborate with outside departments/divisions (e.g., Zoning, Fire, Engineering, Construction Inspection, etc.) to help maintain permitting. Maintain information sent to utility providers (e.g., electrical, gas, sewer).
| 20% |
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