What are the responsibilities and job description for the Watch Operations Specialist position at City of Greensboro, NC?
Description
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Exciting Opportunity: Join Us as a Watch Operations Specialist!
Compensation and Benefits:
The Hiring Salary Range for this position is $42,072.00 - $51182.00. Annually. The Full Hiring Range is $42,072.00 - $75,287.00 Annually depending on qualifications, with an excellent benefits package.
You can learn more about the benefits that the City of Greensboro offers by visiting https://www.greensboro-nc.gov/departments/people-culture/benefits
Work Schedule:
40 hours a week, 10-hour shifts, rotating coverage every other weekend.
Multiple shifts are available to facilitate 24/7 coverage.
Multiple shifts are available to facilitate 24/7 coverage.
Are you looking for an opportunity to play a key role in ensuring the smooth operation and efficiency of a vital department? As a Watch Operations Specialist, you will be at the forefront of our efforts to maintain public safety and support our dedicated team. This position offers a dynamic and rewarding experience where your contributions directly impact our community and the effectiveness of our operations. If you’re committed to excellence, thrive in a collaborative environment, and are ready to take on a challenging yet fulfilling role, we’d love to hear from you.
About This Role:
The Watch Operations Specialist plays a crucial role in maintaining the smooth operation of our department. Your primary duties include managing and resolving reports, inquiries, complaints, and other requests, ensuring media inquiries are handled per departmental guidelines, and facilitating the accurate and timely flow of information from the Watch Operations Center to other departments and sections. You'll also enforce policies related to the Citizen Ride-Along Program and assist with call-out procedures for the department and supporting agencies.
In this role, you will be responsible for preparing and distributing departmental memorandums concerning births or deaths in members' families. Training will be provided, and you must obtain State Division of Criminal Information (DCI) certification within 180 days to remain in the position.
The role involves working 10-hour shifts in close quarters with others, wearing a departmental uniform, and working during inclement weather. You will need to interact effectively with personnel at all levels of the department, other law enforcement agencies, city departments, and citizens. Work schedules are designed to meet the needs of those served, with potential adjustments to comply with the Fair Labor Standards Act and division objectives.
Qualifications
What You Bring:
- Proactive and Organized Approach: Ability to effectively manage and resolve tasks, inquiries, and complaints.
- Strong Communication Skills: Proficiency in handling inquiries and complaints with professionalism and clarity.
- Collaborative Spirit: Experience working well in a team environment and adapting to dynamic situations.
- Commitment to Detail and Reliability: A keen eye for detail and a dedication to upholding departmental policies.
- High school diploma or equivalent.
- At least one year of experience in a customer service or administrative role, preferably in a law enforcement or public safety environment.
- Experience with Microsoft Office Software (i.e. Word & Excel)
- Data entry experience
- Experience operating office equipment (i.e. computers, telephones, facsimile machines, cash registers, photocopiers)
Preferred Qualifications:
- Office experience in a Local, State, or Federal law enforcement setting working with a variety of computerized and manual records
- Experience with Records Management Systems (Pistol & CAD)
- Prior / Current certification with the State Division of Criminal Information
- Bi-lingual (fluency communicating with non-English speaking residents)
Salary : $42,072 - $51,182