Meter Services Specialist (R301)

The Water Resources Department provides safe, dependable drinking water and wastewater treatment while supporting meter reading, billing, and the maintenance of water and sewer infrastructure. The department plays a vital role in protecting public health and ensuring reliable water services for residents, businesses, and industries throughout Greensboro.

• Make a community impact: Help maintain accurate water measurement and dependable service for Greensboro customers.

• Work in the field: Enjoy a hands-on role serving an assigned area throughout the City.

• Develop technical expertise: Gain experience with water meters, communication devices, testing equipment, and electronic work order systems.
• Solve problems: Investigate meter issues, consumption concerns, leaks, and pressure-related problems.
• Build your skills: Develop knowledge of industry standards and meter maintenance practices while working alongside experienced team members.
• Support essential services: Help keep water services operating through routine maintenance, emergency repairs, and system response.
• This position is NON-EXEMPT under FLSA
  
  

As a Meter Services Specialist, you will work under the general guidance of a Crew Coordinator while operating an assigned vehicle in a designated City service area. You will read, investigate, install, repair, and maintain residential, commercial, and industrial water meters measuring 2 inches or less, and assist a Lead Meter Services Technician with larger meters. You will also maintain meter communication devices and coordinate with customers and City staff to resolve service concerns.

Key responsibilities include:

• Accurately read water meters and investigate discrepancies or unusual consumption patterns.
• Install, repair, test, and maintain residential, commercial, and industrial water meters measuring two inches and below.
• Assist a Lead Meter Services Technician with large-meter work as assigned.
• Maintain meter communication devices and troubleshoot related technical issues.
• Investigate customer concerns involving water consumption, meter readings, leaks, and water pressure.
• Communicate findings and service updates to customers, Billing, Customer Service, and supervisory staff, both in person and through the mobile work order system.
• Use manual and power tools to perform meter installations, repairs, testing, and maintenance.
• Learn and apply American Water Works Association (AWWA) standards for installing, testing, and repairing meters within 24 months.
• Learn and use electronic and computer systems to support meter reading, testing, troubleshooting, and work order documentation.
• Apply established Water Resources policies, procedures, safety precautions, and sound independent judgment.
• Work outdoors in varying weather conditions and terrain.
• Maintain readiness to respond to emergency repairs and system failures during regular working hours and assigned on-call periods.

  
  

If you enjoy hands-on technical work, troubleshooting equipment, working independently, and helping customers resolve service concerns, the Meter Services Specialist position offers an opportunity to develop specialized skills while supporting Greensboro’s essential water infrastructure.

Bring your attention to detail, mechanical aptitude, and commitment to reliable customer service to the City of Greensboro Water Resources Department and help keep the meters, technology, and water services our community depends on working accurately and reliably.