What are the responsibilities and job description for the Civilian Traffic Investigator position at City of Greensboro, NC?
Description
Keep Greensboro Moving — Make a Difference on the Road as a Civilian Traffic Investigator
The City of Greensboro Police Department is seeking a dependable, service-minded professional to join the Greensboro Motorist Assistance Patrol (GMAP) as a Civilian Traffic Investigator. This unique public safety role combines customer service, traffic safety, roadside assistance, and crash investigation to help keep Greensboro's motorists safe and our roadways moving. If you enjoy helping people, staying active, and making a difference in the community, this is an opportunity to turn those skills into meaningful public service.
Compensation and Benefits:
You can learn more about the benefits that the City of Greensboro offers by visiting
Work Schedule:
Subject to occasional activation to assist with special events
Schedule start and end times vary within the hours
About the Department:
The Greensboro Police Department is committed to protecting and serving the community through professionalism, integrity, collaboration, and innovation. The Greensboro Motorist Assistance Patrol (GMAP) supports the department's traffic safety mission by providing essential non-emergency services that assist motorists, address roadway incidents, and improve traffic flow throughout Greensboro.
Why You'll Love Working With Us:
- Help people when they need it most: Assist stranded motorists and provide practical roadside support.
- Make Greensboro's roads safer: Help manage crashes, roadway hazards, traffic incidents, and special events.
- Enjoy a dynamic workday: Every shift can bring new situations, locations, and opportunities to serve.
- Build specialized skills: Receive formal training and hands-on field experience in civilian traffic investigation and public safety.
- Work alongside professionals: Collaborate with police officers, Traffic Safety personnel, emergency responders, and other City partners.
About the Role:
As a Civilian Traffic Investigator, you will provide non-emergency services that are essential to motorist safety and effective traffic operations throughout Greensboro. The position combines fieldwork, public interaction, traffic management, and documentation responsibilities.
Key responsibilities include:
- Responding to traffic crashes, disabled vehicles, roadway hazards, and other motorist assistance requests.
- Assisting stranded motorists with services such as changing tires, providing limited fuel, and helping remove roadway hazards.
- Directing traffic and supporting safe movement through congested or impacted areas.
- Investigating non-injury vehicle crashes as permitted under North Carolina law.
- Completing required State and City documentation, including NCDMV Form 349.
- Monitoring police radio dispatch and responding to calls throughout the City.
- Coordinating vehicle towing when necessary.
- Supporting the Traffic Safety Unit during special events, license and DWI checkpoints, traffic enforcement initiatives, and planned road closures.
- Transporting and deploying traffic control equipment to support roadway operations.
- Assisting with emergency traffic signal support, including transporting, setting up, and refueling generators.
- Using a Body-Worn Camera during citizen interactions in accordance with departmental policy.
- This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act.
The selected candidate must complete the North Carolina Justice Academy Civilian Traffic Investigator training and a minimum of 160 hours of field training.
- Because this is a highly public-facing position, successful candidates must demonstrate strong interpersonal, verbal, and written communication skills and be comfortable interacting with motorists, City employees, law enforcement personnel, and members of the public.
If you're ready to put your problem-solving skills to work, help motorists when they need assistance, and play an important role in keeping Greensboro's roadways safe and moving, we encourage you to apply.
Join the Greensboro Police Department's GMAP team and turn everyday roadside challenges into opportunities to serve your community.
Qualifications
Minimum Qualifications:
- High School Diploma / GED with related experience in non-emergency motorist safety (e.g., monitoring radio dispatch for vehicle crashes, traffic hazards, and disabled vehicles) and/or a directly related field
- Traffic direction skills
- Basic mechanical skills with small tools (i.e., ability to change a tire)
- Must possess a Valid Driver's License
- Experience working in law enforcement.
Salary : $41,600 - $48,425