Development Support Specialist

The City of Green Bay is looking for a detail-oriented, customer-focused Development Support Specialist to join our Community & Economic Development team! This role provides vital administrative and customer service support for Planning, Economic Development, Inspection, Housing, and Redevelopment functions that help move our community forward.

If you thrive in a fast-paced environment, enjoy working with the public, and value accuracy and organization, this is a fantastic opportunity to contribute to meaningful community work.

Work Schedule: Monday - Thursday from 7:30 a.m. to 5:00 p.m. and Friday from 7:30 a.m. to 11:30 a.m.

No residency requirement.

The City of Green Bay is a leader in employee health and wellness with its Health/1265 program with a goal to engage all employees in their own health and well-being by providing insurance premium incentives and other benefits.

At the City of Green Bay we strive to foster an environment of diversity, inclusion, and belonging. We welcome LGBTQ , women, and minority candidates to apply.

• Provides administrative support for staff related to various boards and commissions including Plan Commission, Board of Appeals, Economic Development Authority, Green Bay Housing Authority, and others as needed. Sets up meetings utilizing computerized system and creates agendas, reports, minutes and related documents. Distributes/publishes meeting materials to website and members. Sets up Zoom meetings for hybrid meeting access. Attends committee meetings. Prepares, tracks, and adds items needed to Council agenda including reports, resolutions, and ordinances. Prepares mailings and public notices as required per committee guidelines. Maintains contact information for boards and commissions. Prioritizes related work to meet deadlines.
• Performs work related to the short-term rental permit application process. Involves review of required paperwork for new applications and the annual renewal process. Communicates and follows up with applicants as needed. Maintains related records in computerized system.
• Performs considerably difficult customer service duties to walk-in, telephone, and on-line inquiries. Provides information to and/or directs callers and visitors to proper personnel using knowledge of department policies and procedures. Appropriately directs callers to other City of Green Bay departments and other governmental agencies. Involves explanation of department policies and procedures or independent judgement for immediate referral to staff.
• Assists the public with permit-related questions and completion and submittal of building permit applications. Involves review for required forms, signatures, site plans, etc. Independently creates projects in computerized system for various permits upon submittal.
• Utilizing computerized system, receives and logs complaints from the public and other departments/agencies for building, housing, zoning, plumbing, heating, and electrical code violations. Schedules inspections for residential and commercial construction projects. Maintains communications with inspectors in the field.
• Performs essential financial functions of accepting payments and generating receipts for in-person, mailed, and online payments for permits, fees, and various other department transactions. Involves research to ensure proper paperwork and approvals are in place before accepting payment, and communication and follow-up with customers on missing documents.
• Prepares daily deposit and balancing of cash drawer. Generates and reviews daily reports to verify accuracy of financial and permit information. Maintains receipt and deposit records.
• Maintains files of correspondence, forms, reports, and other materials. Compiles and enters data for invoice processing. Processes incoming and outgoing mail..
• Proactively updates website content, creates and maintains online forms, and creates department documents for staff and public use.
• Provides administrative support for federal housing program and community development block grant program.
• Assists and performs back up duties for Administrative Operations Supervisor and other Support Specialists as deemed necessary.
• Performs other duties as assigned.
• High school diploma or equivalent.
• Three or more years of full-time office and customer service experience which included a substantial amount of data entry, computerized systems, software, and money handling.
• Successful completion of post high school courses in Administrative Professional, business, communications, or related field highly desirable.
  
  

A combination of equivalent experience and/or education may be considered.

• Good knowledge of basic office procedures. Working knowledge of business English, spelling, punctuation and grammar. Working knowledge of business letter forms and general filing procedures. Good attention to detail.
• Good skill in performing basic mathematical computations, cash handling, and simple bookkeeping procedures; good skill in planning and processing documents to meet specified deadlines. Skill and ability to operate a variety of office machines.
• Ability to provide excellent customer service. Ability to prioritize duties and multi-task to meet deadlines as required. Ability to focus on projects for long periods of time. Ability to proficiently type and utilize a computer and the required software. Ability to follow oral and written instructions. Ability to use independent judgment and work independently. Ability to learn and apply departmental policies, City ordinances and State Statutes. Ability to establish and maintain effective working relationships with staff and the public. Ability to communicate effectively both orally and in writing. Ability to work the required hours of the position.
• Typing and other testing tools will be used to assess skills.
  
  

Physical Requirements

Ability To Perform The Following Activities

• Ability to perform the following activities:
• Lifting up to 20 pounds.
• Carrying up to 20 pounds.
• Frequent sitting.
• Ability to stoop, reach and lift.
  
  

The above is not to be construed as an exhaustive statement of duties, responsibilities or requirements.