Public Safety Systems Administrator

The Public Safety Systems Administrator serves as a key liaison between IT, law enforcement, and other city departments, providing technical support, business analysis, and maintenance for real-time systems used in crime prevention, emergency response, and daily operations. The role is responsible for ensuring the uptime and performance of critical technologies such as video surveillance, license plate readers (LPR), and integrated databases, while also supporting broader business applications through requirements gathering, system design, testing, training, and administration. This position combines technology recommendations, process improvement, and cross-functional coordination to ensure solutions are aligned with operational objectives and effectively support the City of Goodyear’s public safety and business needs.

The ideal candidate ensures seamless operation, maintenance, and security of systems like CAD, RMS, and the server environment used by emergency services. This position will be focused on our Real Time Crime Center that is developing. They possess strong technical skills in PC and VPN software, mobile technology, and public safety software, alongside problem-solving abilities to address issues quickly under pressure. Excellent communication and training skills are essential for collaborating with diverse teams and supporting non-technical users. They are detail-oriented, resilient, and flexible, often working irregular hours to maintain critical systems during emergencies. A background in IT, public safety systems and Real-Time Crime Center preferred, and ability to earn relevant certifications ensures they stay adept with evolving technology and compliance standards.

At The City Of Goodyear, You Will Be a Part Of An Organization That Values Its Employees As Its Greatest Asset. You Will Become Part Of a Dedicated Team Of Professionals That Are Committed To Build And Maintain a Highly Engaged Workforce. You Will Be Challenged To Learn And Grow In An Environment That Values Employee Development And Career-building. You Will Thrive In a Culture Of Innovation. We Believe That Successful Employees Are Those That Possess These Six Core Values

Adaptability - Integrity - Initiative - Empathy - Optimism – Innovation

Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source.

• Monitors and maintains real-time crime center IT systems, including services, networks, and specialized software.
• Issues hardware to city employees using the city standard and policies, experience setting up and applying images or software.
• Works within the City’s ITIL-based methodology to deliver, support, and integrate public safety and enterprise business technologies.
• Partners with city departments to understand operational needs, gather and document business and technical requirements, and recommend technology solutions.
• Analyzes and improves business processes, workflows, and system functionality to align with operational goals.
• Administers, supports, and maintains applications and real-time systems, including video management systems (VMS), license plate readers (LPR), and GIS platforms.
• Ensures systems are properly configured, patched, secure, and compliant with CJIS security requirements.
• Troubleshoots and resolves hardware and software issues; escalates complex problems to higher-level IT teams as needed.
• Collaborates with infrastructure, security teams, developers, vendors, and end-users to implement and support software and hardware solutions.
• Performs application installations, upgrades, integrations, and configurations to ensure system interoperability.
• Develops and executes test plans; validates system performance and alignment with business requirements.
• Creates and maintains documentation, including system configurations, procedures, user guides, and troubleshooting materials.
• Delivers training to end-users on new systems or updates; identifies training needs and prepares training content.
• Assists in coordinating and tracking technology projects, including setting meeting agendas, monitoring progress, and communicating timelines.
• Serves as technical lead when needed and supports change management activities related to system deployments or upgrades.
• Provides on-call support for critical incidents, emergencies, or major crime events affecting RTCC operations.
• Assists in evaluating and integrating new technologies or data sources into the City’s public safety or business application ecosystem.
• Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate's degree, diploma, or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
• Experience: Minimum of two years’ experience in a related field.
• Certifications and Other Requirements: Valid Driver’s License. Ability to meet the criminal background regulations mandated by the FBI CJIS Security Policy, which includes a comprehensive background investigation and polygraph examination.
• Reading: Ability to read technical instructions, technical specifications, trade magazines, responses to vendor solicitations, planning documents, policies/procedures, and documents generated by staff at a high level of comprehension.
• Math: Ability to perform math calculations at a college level including basic math, percentages, and algebra as well as formulas.
• Writing: Ability to write interoffice memos, staff presentations, issue papers, planning documents, technical instructions, technical specifications and vendor solicitation documents. Many assignments require translation of technical terms into those that can be understood by non-technical staff.
• Managerial: Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure.
• Budget Responsibility: Substantial -Supports the preparation of budget documents; may do research to justify data used in documents for a unit or division of a department. May recommend budget allocations. Often compiles data and/or enters or oversees data entry. May have responsibility for monitoring budget expenditures (typically non-discretionary expenditures).
• Policy/Decision Making: Significant -The employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. More complex work as well as decisions with more significant impacts are typically reviewed prior to being finalized.
• Technical Skills: Comprehensive Application - Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs, solutions for highly complex issues, and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.
• Interpersonal/Human Relations Skills: Moderate - In addition to the sharing of information, interactions at this level may also include providing advice to others outside direct reporting relationships on specific problems or general policies/procedures. In many of the interactions, contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
  
  

Within 30 Days

Objective: Orientation & Relationship Building

• Familiarize with the organization's current public safety operations, technologies, and team structure. Meet with stakeholders to understand their needs and manage expectations.
• Review current public safety standards and practices against industry best practices. Identify gaps and opportunities for alignment.
  
  

Objective: Familiarize yourself with IT’s Strategic plan

• Review IT’s Strategic Plan and guide public safety services to support its objectives.
  
  

Within 60 Days

Objective: Vendor Collaboration

• Hold discussions with vendors about supporting public safety standards and best practices in upcoming projects. Establish feedback loops with customers to ensure public safety services meet their evolving needs.
  
  

Objective: Embrace Goodyear Core Values and disseminate to division

• Understand Goodyears Core Values and identify which of the 6-core values public safety personifies. Develop a way to instils these core values in your team and continue these practices.
  
  

Integrity, Empathy, Optimism, Adaptability, Initiative, and Innovation.

Within 12 Months

Objective: Technology Assessment and Growth Strategy Development

• Within 12 months, the Public Safety Applications Business Analyst will assist with a comprehensive evaluation of current public safety systems (e.g., CAD, RMS, GIS), identify and document gaps or inefficiencies, and propose enhancements that align with operational goals. They will work closely with stakeholders to gather requirements, oversee the implementation of at least two system upgrades or integrations, and develop process materials. Additionally, they Have to attain an ITIL certification.