Operations Supervisor Water Distribution Maintenance

This position organizes and supervises the work of employees engaged in the operation and maintenance of the water distribution system. This position is responsible for the day-to-day operations and maintenance of the water distribution system. Plans, coordinates, manages, and implements capital improvement projects and resources to ensure compliance with all state, federal, county, and local regulations. Generates reports and provides input for council presentations. Provides leadership, direction, training, safety, and performance appraisals for employees. Monitors/manages operational budget.

The ideal candidate should have at least two years of supervisory experience in managing water distribution facilities, such as in a Senior Operator role or an equivalent position. Additionally, they should have a proven track record of at least two years of providing administrative oversight or monitoring in areas such as safety programs, division budgets, construction projects, and employee development in their previous roles and responsibilities.

At The City Of Goodyear, You Will Be a Part Of An Organization That Values Its Employees As Its Greatest Asset. You Will Become Part Of a Dedicated Team Of IT Professionals Who Will Be Challenged To Learn And Grow In An Environment That Values Employee Development And Career Growth. You Will Thrive In a Culture Of Innovation. We Believe That Successful Employees Are Those Who Possess Six Core Values

Integrity - Initiative - Empathy - Optimism - Innovation - Adaptability

EXAMINATION PROCESS

Only a limited number of the most highly qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will include a panel Interview and may include a written assessment.

All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication, as messages will come from a system-generated source.

This information is intended to be descriptive of the key responsibilities of the position. The following functions do not identify all duties performed by the incumbent. Other duties and responsibilities will be performed as assigned.

• Supervises and oversees Water Distribution Systems by providing technical assistance and training, setting goals, following state and federal rules and regulations, conducting field inspections, and responding to customer inquiries. Ensures water quality is maintained during maintenance, and emergency repair activities.
• Inspects the infrastructure for safety violations, ensures safety procedures are followed and safety equipment is worn, and makes periodic safety presentations to staff. Troubleshoots operational and maintenance problems, and directs the correction and repair of operational and/or equipment problems. Reads and interprets plans, specifications, blueprints, and schematics.
• Plans use of water resources by working with outside consultants in the planning and implementation of the City's water short and long range planning. Evaluates, plans for and advises on future system improvements, and reviews design documents and specification. Represents the division in water infrastructure planning and development with developers, contractors, and consultants.
• Manages employees by writing performance appraisals, preparing work schedules, conducting meetings, training staff in work procedures, methods, and standard operating procedures, and participating in employee hiring process. Assigns and reviews the investigation and reporting of industrial and equipment accidents; works with internal and external equipment repair and management groups to ensure the repair, maintenance, and procurement of equipment; obtains facts, analyzes evidence, and makes decisions or takes actions to correct problems; integrates new programs and efficiencies into existing operations.
• Prepares and submits operational data and reports as required and requested. Prepares and submits necessary monitoring information to appropriate state and federal agencies for compliance with environmental laws and regulations. Represents the City and/or division at meetings of committees, advisory groups, agencies and Councils. Directs and conducts short and long-range water planning activities including research, analysis, issue identification, and related tasks.
• Directs the purchase and inventory of materials, supplies and equipment; assists in preparing and monitoring division budget. Administers division budget by projecting annual operating costs, preparing budget requests, reviewing and approving purchases, overseeing major equipment purchases, and monitoring division expenditures.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Provides coordination and communication on a daily basis with Finance, Customer Service Division for providing customer service deliveries in the field and working with Customer Service in developing SOPs, internal and external communication, and providing input on processes for City accounts and collections. Provides coordination and communication on a daily basis with Engineering to review plans, and processes.
• Actively participates in the development, implementation and revisions of job descriptions, standard operating procedures, strategic planning, and emergency programs.
• Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
• Experience: Minimum five years of experience in a related field.
• Certifications and Other Requirements: Valid Driver's License, ADEQ Grade IV License in Water Distribution.
• Reading: Work requires the ability to read manuals, reports, graphical information, and engineering guidelines.
• Math: Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, division, percentages, formulas, factors, and decimals.
• Writing: Work requires the ability to write clear and concise analytical letters, memos, and reports.
• Managerial: Complex - Work requires supervising and monitoring performance for a regular group of employees including providing input on hiring/disciplinary actions and work objectives/effectiveness, performance evaluations, and realigning work as needed. A first line supervisor typically performs these functions.
• Budget Responsibility: Substantial - Has responsibility for final approval of at least one division budget and presents the budget(s) to Senior Management. Is authorized to approve division budgeted expenditures for both staff and resources up to the amount that requires the approval of Senior Management.
• Policy/Decision Making: Significant - The employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. More complex work as well as decisions with more significant impacts is typically reviewed prior to being finalized.
• Technical Skills: Broad Application - Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
• Interpersonal/Human Relations Skills: High - In addition to the sharing of information, interactions at this level may also include providing advice to others outside direct reporting relationships on specific problems or general policies/procedures. In many of the interactions, contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
  
  

Within 3 months

• Become familiar with City, Department and Division Policies, Standard Operating Procedures (SOPs), Site Locations, related databases and the City of Goodyear Engineering Standards as well as the approved equipment and materials for the construction and repairs of the Water Distribution Division facilities and systems.
• Conduct daily weekly meetings to coordinate work activities and operations with the Maintenance Distribution Team. Successful completion will be demonstrated by utilizing current processes to balance workload, meeting City's safety policies and service demand in a timely and efficient manner.
• Plan workloads, prioritize, and delegate assignments to staff to provide timely and excellent customer service to ensure that all work requests are being administered, and the system work orders are being maintained.
• Perform a weekly safety tailgate meeting and monthly field training session with Water Distribution staff. Successful completion will be demonstrated by maintaining compliance with the Department's Safety Program guidelines.
• Review and update the Water Distribution Workforce Indicator database to maintain an ongoing representation of current department activities and goals.
  
  

Within 6 months

• Track annual performance measures specific to the division using the Workforce Indicator database in order for use in budget preparation, budget monitoring, project development, and forecasting staffing and equipment needs.
• Become familiar with division budgets, review approvals, available purchase orders, contracts, and demonstrate how to effectively navigate through the Munis system.
• Assist with plan review process by attending related meetings and utilizing the City's Project Docs. System.
• Prepare and present employee performance evaluations/coaching 30 days before the employee's anniversary date. Establish clear and measurable employee goals and objectives. This will be achieved by training and using the Threads Culture system.
  
  

Within 12 months

• Review and update of the Engineering Standards and Approved Materials List for construction and repairs of the water production system.
• Review and update the inventory control program to establish equipment and materials availability to maintain a high level of response to equipment repairs. This can be attained by working with the Maintenance division and utilizing the Lucity Asset management system.