Development Services Technician I

Ensures the daily operational flow to standard related to the development process including planning and zoning, building safety, engineering, and fire. Daily support of the Development Counter Team and contract staff by ensuring that process data integrity is achieved by mentoring in a learning environment. This position will utilize both the Accela Back Office Test Environment and Accela Citizen Access Test Environment to improve system functionality and supports the department’s improvement system by being a Rapid Improvement Event team member. 

The ideal candidate for this position will have at least one year of experience in a permitting or related customer service environment and demonstrate strong organizational, communication, and problem-solving skills. The candidate should be comfortable working in a fast-paced setting and can manage multiple priorities, such as fee collection, permit intake, and front-counter customer service. Additionally, the candidate must show a supportive attitude toward change, a willingness to develop new ideas to achieve results, and a desire to be an active change agent in the organization.

• Performs a variety of technical, administrative, and clerical support tasks for the department including counter customer services, answering phones inquiries, responds to emails, providing clear and accurate information regarding permit processes and requirements.
• Accepts and reviews EZ applications for completion, collects fees, route to appropriate staff, performs data entry, and ensures all required plans, and reports are complete before acceptance. Calculates and collects all applicable fees.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
• Assists with directing the work of the Development Counter team with Lean Techniques by organizing, prioritizing, sorting out and assigning work.; preparing Daily Audit Report and utilizing both reports as a tool to ensure that there is flow and constant visibility of all projects; and resolving permit and inspection problems to ensure smooth operations and high-quality customer service.
• Perform other duties as assigned in support of department operations and customer service.

• Formal Education/Knowledge:  Work requires knowledge necessary to understand basic operational, technical, or office processes.  Level of knowledge equivalent to four years of high school or equivalency.
• Experience:  No experience required.
• Certifications and Other Requirements:  None.
• Reading:   Work requires the ability to read building code manuals, permit applications, inspection results, and office procedures, as well as construction plans & documents.
• Math:   Work requires the ability to perform basic math calculations, building permit fees, and insure receipts balance for finance.
• Writing:   Work requires the ability to write office procedures, addresses, receipts, and building permit fees.
• Managerial:  Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure.  
• Policy/Decision Making:  Significant - The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices.  Work involving discretion is typically reviewed before finalized.
• Technical Skills:  Limited Application - Work requires the use of standard technical skills appropriate to the work environment of the organization. Limited analysis and independent thinking is utilized.
• Interpersonal/Human Relations Skills:  Moderate - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations.  Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.  

Salary : $22 - $34