What are the responsibilities and job description for the Distribution Operations Manager position at City of Goldsboro?
SUMMARY OBJECTIVE
Hiring range is negotiable between $65,924 and $85,689 depending on a candidate's qualifications and experience
Performs responsible administrative, supervisory and semi-skilled to skilled work as the distribution section’s manager, overseeing daily operations with respect to the installation, replacement, repair and maintenance of the City’s water distribution system, including distribution lines, meters, valves, and applicable appurtenances. As an operations manager and supervisor within the distribution and collection division, an employee in this class may also perform similar maintenance requirements on the City’s sewer collection system. Work involves the highly skilled operation of construction equipment, extensive knowledge of the water and sewer systems, and ability to identify and effectively repair infrastructure problems such as water leaks, meter malfunctions, sewer blockages etc. Employee will oversee the City’s water meter tracking and maintenance program to ensure the integrity of the water service provided to customers, as well to guarantee accurate billing and revenue collection. An employee in this class is responsible for overseeing the installation, cleaning, testing, repair and reading of all City water meters. Work also includes coordinating directly with customers to trouble-shoot issues with high water bills, as well to perform service connections and disconnections. Employees in this classification will serve as the ORC for the distribution system and back-up Operator Responsible in Charge (ORC) for the collection system, oversee the Backflow Prevention program, and may serve in other specialized capacities requiring special knowledge and/or skills. The employee provides input on work planning and budget projection needs. Work includes meeting with businesses and property owners regarding requests for repairs. Work entails significant public contact and requires good customer service skills. Work is performed under the general supervision of the Distribution and Collections Superintendent.
ESSENTIAL FUNCTIONS
- Coordinates, supervises and participates in the installation, repair, construction or replacement of water lines and appurtenances, including meters, valves, hydrants, pumps, motors, etc.; connects and disconnects water service; investigates leaking water meters; makes water and sewer taps; and installs meters, valves and hydrants.
- Oversees the City’s Backflow Prevention Program; monitors and tracks all commercial and industrial locations requiring backflow assemblies; notifies property owners when annual inspections are due; performs assembly inspections; relays inspection results to property owners and advises accordingly to ensure compliance is maintained.
- Directs the installation, repair, cleaning, and testing of water distribution meters citywide, including sand blasting, calibrating, adjusting fittings and flow testing meters to ensure reliability when installed; field tests large meters.
- Maintains inventory of installed water meters and locations; tracks individual meter maintenance and repair; prepares work orders.
- Uses GIS mapping technology to locate distribution and collection mains, service lines and laterals; submits changes to update the GIS maps for newly discovered assets in the system
- Assigns tasks to workers in the field and inspects work in progress to ensure compliance with instructions; ensures safe work methods and adherence to safety requirements.
- Operates heavy construction equipment such as backhoes, loaders, dump trucks, JetVacs, trenchers, boring equipment, cranes, tractors, low boy, etc. in adverse locations requiring extensive situational awareness to avoid underground utilities, overhead lines, tree limbs, traffic, etc.
- Operates various types of other equipment, including jack hammers, tamps, pipe threading machines, tapping machines, trenchers, compressors, boring machines, etc. in the performance of primary duties.
- Ensures machinery and equipment are properly maintained; coordinates scheduled maintenance and repairs accordingly to assure they remain in good working order.
- Serves as the ORC for the distribution system and back-up ORC for the collections system for the City of Goldsboro.
- Enters and maintains data in the distribution system’s database.
- Oversees backflow prevention program, ensuring all annual tests and maintenance reports are current.
- Oversees valve maintenance program, ensuring valves are routinely exercised and remain operation.
- Participates in interviewing, hiring, and training employees; plans, assigns, and directs daily work requirements; conducts performance appraisals; handles personnel activities and disciplinary actions; addresses complaints and resolves problems.
- Orients new employees to the work requirements; trains and provides performance coaching with assigned staff; assists with performing more difficult tasks.
- Provides recommendations on equipment and technological upgrades; oversees purchasing tools, PPE and supplies needed for daily operations.
- Ensures work is performed in accordance with OSHA and City safety regulations, standards and procedures.
- Compiles information for the division’s budget and assists with developing a draft budget for the Superintendent's review.
- Serves as lead supervisor on service calls, repair projects and when called back for emergency water distribution services.
- Locates and marks City water and sewer lines for other utilities and various construction projects.
- Responds to customer requests, concerns and issues; assists with problem-solving and trouble-shooting; assesses issues accordingly and communicates corrective actions to the customer.
- Coordinates with other City departments.
- Stocks and maintains assigned trucks and equipment.
- Prepares and records work orders in CityWorks and completes daily work logs.
- Performs other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITITES
- Knowledge of the principles and practices involved in the installation, maintenance, repair and replacement of utility lines and all related structures.
- Knowledge of the tools, materials and equipment used in the installation, replacement, maintenance and repair of utility lines.
- Knowledge of the principles and practices involved in the installation, maintenance, repair and replacement of water meters and related structures.
- Knowledge of the occupational hazards and safety precautions associated with working in confined spaces, near traffic and around raw sewage, as well operating heavy construction equipment.
- Knowledge of related engineering specifications, AWWA requirements, and related environmental laws.
- Knowledge of the municipal water and sewer service policies and procedures.
- Knowledge of effective supervisory principles and practices, including leadership, motivation, conflict resolution, performance coaching and evaluation.
- Knowledge of the organization's water and sewer customer policies and fees.
- Knowledge of the City’s personnel, purchasing, and budgeting policies and procedures.
- Skill in the operation and preventative maintenance requirements of heavy construction equipment.
- Skill in the fundamental use of computers and basic administrative software applications.
- Ability to operate office equipment, including computers and supporting word processing, spreadsheet and database applications
- Ability to work independently and use sound judgment.
- Ability to supervise and lead independently.
- Ability to prioritize, implement and direct maintenance operations and activities.
- Ability to read plans, maps and drawings.
- Ability to establish and maintain effective working relationships with supervisors, peers and the general public.
- Ability to be tactful and use diplomacy in dealing with the public, especially in handling and resolving complaints.
- Ability to prepare and maintain a variety of records and reports.
- Ability to communicate clearly and concisely, both orally and in writing.
MINIMUM QUALIFICATIONS
PHYSICAL DEMANDS:
The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects. The work may require specific physical characteristic and abilities such as heightened strength, mobility, dexterity and full range of motion. The following additional physical abilities are also required: crouching, kneeling, manual dexterity, hearing, mental acuity, reaching, repetitive motion, speaking, talking, visual acuity and walking.
WORK ENVIRONMENT:
The work environment involves high risks with exposure to potentially dangerous situations or unusual environmental risks, requiring a wide range of safety and other precautions. The work is generally performed in inside and outside environments, in extreme hot and cold weather, and exposed to various hazards such as working in or around confined spaces, heavy traffic, loud noises and vibrations, moving mechanical parts, chemicals, fumes, odors, dust, mists, gases, poor ventilation and oils. Work entails possible exposure to raw sewage and is subject to the final standards of OSHA on blood borne pathogens. Employees will be required to wear appropriate Personal Protective Equipment (PPE) such as masks, coats, boots, goggles, shields, gloves, etc.
MINIMUM REQUIREMENTS:
- High School Diploma or equivalent;
- Five (5) years of experience in semi-skilled and skilled utility maintenance and construction work and operating heavy construction equipment;
- Computer experience with proficiency in Microsoft Office or similar software;
- Or an equivalent combination of education and/or experience.
SPECIAL REQUIREMENTS:
- Possession of a valid North Carolina Class “B” Commercial Driver’s License.
- North Carolina Grade A Water Distribution certification or ability to obtain within 1-year of hire date.
- Grade III Wastewater Collection certification or ability to obtain within 1-year of hire date.
- Possession of Cross Connection Certification or ability to acquire within 1-year of hire date.
PREFERRED QUALIFICATIONS:
- Supervisor and/or crew leader experience.
Benefits Summary
The following is a summary of the City of Goldsboro benefits:
Vacation Leave: Employees earn vacation leave as follows:
Years of Service Days per Year
0 - 4 years 12
5 - 9 years 15
10 - 14 years 18
15 - 19 years 21
20 years 23
A maximum of 30 vacation days may be carried over from one calendar year to the next. Any excess of 30 vacation days on December 31 of each year may be transferred to employees sick leave balance, provided that they have taken five (5) days of vacation in the calendar year.
Holidays: City paid holidays are New Year's Day, Martin Luther King Jr.'s Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2 days) and Christmas (3 days).
When a holiday falls on a Saturday, the previous Friday shall be observed. When a holiday falls on a Sunday, the following Monday shall be observed. In order to receive a paid holiday, an employee must be on paid status before and after the holiday.
Sick Leave: Sick leave is accrued at one day per month or 12 days per year.
Employee Assistance Program
The Employee Assistance Program is available to all full-time employees and covered dependents on the employee's health insurance plan. Part-time employees who work 30 hours or more per week on a continuous year-round basis are also eligible for EAP services. Employees and dependents each receive three free visits per year. Services include, but are not limited to, financial counseling, depression, mental illness, and end of life/terminal illness.
Medical and Dental Insurance: The City of Goldsboro is fully-insured, and provides medical, dental, and vision insurance through the State Health Plan (SHP), MetLife, and Community Eye Care respectively. Medical, dental, and vision coverage is available to all full-time employees. Part-time employees who are scheduled to work 30 hours or more per week on a continuous year-round basis may, if they so desire, purchase available group health through the City for themselves and qualified dependents. The coverage for medical is the first day of the month following the date of employment and dental is effective on the first day of employment, vision insurance is effective the first day of the month following the effective date of employment. Medical insurance is provided to full-time employees at a minimal cost and pro-rated for part-time employees. The types of coverage available are individual (Employees only), Employee/Child, Employee/Spouse, and family. Dental and vision insurance is available at cost to the employee and/or his/her dependents. Premiums are paid through payroll deduction on a pre-tax basis.
Life Insurance: All regular employees are provided a basic term life insurance coverage policy in the amount of $20,000.00 at no cost.
Wellness Assistance Benefit
The City of Goldsboro offers a wellness assistance benefit of $25/month to employees. This can be used to offset the cost of dental insurance or gym membership. Employees must meet eligibility requirements for the State Health Plan and show proof of membership (if gym membership is selected).
Flexible Spending Account
Flexible Spending Accounts (FSAs) provide you with an important tax advantage that can help you pay for health care and dependent care expenses on a pre-tax basis. By estimating your family's health care and dependent care costs for the next year, you can lower your taxable income and save money. The City of Goldsboro offers a FSA through Health Equity. The Flexible Spending Account (FSA) is available to all full-time employees who are scheduled to work 40 hours per week. The FSA is effective the first day of the month following the date of employment. These are some of the expenses FSAs can be used for: medical and dental services, chiropractic services, orthodontia, and the child or adult dependent care.
Social Security: The City employees are members of the Social Security System. The employee contributes 6.2% (FICA) and 1.45% (Medicare) for a total of 7.65% of their annual salary and the City contributes the same amount. Social Security benefits include retirement and disability payments and survivor's insurance.
Tuition Reimbursement: Tuition reimbursement is available to all full-time employees up to $2500 per fiscal year for job-related courses or required courses leading to a job-related degree. This is subject to department approval and an employee must complete probation before reimbursement is granted.
Promotion Opportunities: Employees are encouraged to apply for internal positions. Employment opportunities for current employees are posted on the City's Intranet.
Retirement: All employees who are in a regular position that requires 1,000 hours or more of service per year are covered under the North Carolina Local Governmental Employee's Retirement System (NC LGERS). The employee contributes 6% of their annual salary on a tax deferred basis. The City contributes to the employee's retirement account. Eligibility for unreduced monthly benefits begins upon retirement after 30 years of service at any age, at age 65 with 5 years creditable service or at age 60 with 25 years creditable service. Police Officers and Park Rangers may retire at age 55 with 5 years of service and receive an unreduced benefit. Eligibility for reduced monthly benefits begins after you reach age 50 and complete 20 years of creditable service or you reach age 60 (age 55 if you are a firefighter) and complete five years of creditable service. Police Officers may retire early with a reduced retirement benefit after you reach age 50 and complete 15 years of creditable service as an officer.
457 & 401K Supplemental Retirement Plan: The City of Goldsboro offers the NC Supplemental Retirement Plans, 401K and 457. The City contributes 4% to the 401K for all non-sworn full-time employees and 5% for sworn police officers (as approved by the Council) and the 457 plan is voluntary with no contribution by the City.
The 457 and the 401k allow employees to set aside funds which is through payroll deduction and is tax deferred. Income tax is due when the deferred earnings are returned to the individual normally at retirement.
Worker's Compensation: All City employees are covered under the North Carolina Worker's Compensation Act. This act covers those employees who suffer injuries as a result of an accident while performing duties. The Workers' Compensation program will pay medical expenses and a portion of the employee's salary, after 7 days, if the individual is out of work as a result of a work-related disability.
Compensation, Performance Appraisals and Merit Process: The City of Goldsboro is committed to hiring and retaining high quality personnel. As a result, we offer competitive salaries that are consistent with market growth. New hires may serve a six month probationary period upon date of hire and are evaluated in six-month increments.
The eligibility for merit is based upon the following criteria:
Employee must have an overall appraisal rating of 2.0. Employee should score at least 2.0 in competencies; any competency with a score less than 2.0 will result in employee's ineligibility.
Note: The merit eligibility criteria is subject to change at the City Manager's discretion.
The appraisal process in the City of Goldsboro includes an evaluation of each employee's duties and responsibilities applicable to their position. Upon completion of the probationary period, employees are evaluated on an annual basis. The appraisal period is from October 1 – September 30 of each year.
The City of Goldsboro may provide merit incentives for high performing employees subject to City Council approval.
Salary : $65,925 - $105,453