Motor Vehicle License Clerk

Summary of Position

Individuals in this position work closely with the public to explain licensing procedures and requirements, and process requests. This individual performs a variety of detail-oriented tasks, including processing transactions, title registrations, renewals, and limited driver’s licenses.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals to perform these essential functions:

• Provide top-level customer service at the motor vehicle license desk.
• Fulfill all motor vehicle transactions following federal, state, and city policies and using appropriate fee schedule.
• Collect customer payments and balance cash drawer, reconciling all reports.
• Process and issue permits, licenses, license plates, tab renewals, and registrations, ensuring all forms are complete and meet licensing requirements and routing applications to appropriate agencies for review and approval.
• Maintain all assigned inventory of plates, stickers, and transfer stamps.
• Respond to public inquiries, over the phone and in-person, on state statues, rules and regulations, as well as provide information on general City services, and direct visiting public to appropriate department in City Hall.
• Assist with office management of equipment and supplies.

Minimum and Desired Qualifications

• High School diploma, GED, or equivalent.
• Two years of customer service work experience.
• Two years of professional cash-handling experience.
• Six months experience using MNDRIVE.
• Must become a "Certified Title and Registration Professional" by the State of Minnesota Driver and Vehicle Services Division within 12 months of starting employment. Maintain Certification while employed as a Motor Vehicle License Clerk.
• Ability to complete the essential duties and responsibilities of the position with or without reasonable accommodations.

• Knowledge of/experience with Minnesota DVS and DNR titling and licensing practices and procedures.
• Experience interpreting and explaining state statues and rules/regulations.
• Experience working with computers and routine office equipment.
• Experience working with point-of-sales systems.
• Fluent in language(s) other than English.

Work Environment and Physical Demands

Work is conducted primarily indoors. Employees in this position are subject to general office and front customer service noise, but generally free from work hazards.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to:

• Regularly communicate and exchange information with others in person, over the telephone, and using written communication methods.
• Regularly read and interpret documents and other written material.
• Frequently remain in a stationary position and regularly move within the building to attend meetings and access files and office machinery.
• Occasionally traverse around the City to meetings or events.
• Regularly operate computers and other office equipment, such as a copy machine, printer, and telephone, as well as equipment/tools consistently found in motor vehicle services.
• Occasionally move or transport items weighing up to 25 pounds.

City contribution toward insurance benefits and 100% holiday pay and paid leave accruals.