What are the responsibilities and job description for the Administrative Support Assistant position at City of Glendale (AZ)?
Salary: | ||
| This position is a Grade 309 with an annual salary between $40,680-$61,019. | ||
About Us and the Role: | ||
| The City of Glendale's Transportation Department provides quality public transit facilities and services that support and enhance a safe and high quality of life for our residents, while helping to improve and sustain the environment. This is the entry level in the administrative support series. Performs routine and basic office support requiring basic instruction and involving customer assistance, manual and electronic filing systems, answering phones, greeting visitors, departmental mail distribution and operating office software programs. The ideal candidate for the role will have One year of experience in an office setting performing general clerical duties. | ||
Benefits: | ||
| The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review the FY26-27 Benefits Guide or visit the City of Glendale’s Benefits page for more information. | ||
Holiday, Vacation, and Sick Leave: | ||
Regular status position’s offer:
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Retirement: | ||
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- Answers incoming phone calls and emails; greets walk-in customers.
- Enters customer service requests into the city's GlendaleOne system.
- Responds to varied inquiries and provides general department, division, or program information to internal and external customers; refers customers to appropriate department staff as needed.
- Processes daily cash deposits and reconciles revenue reports.
- Updates and maintains multiple spreadsheets, reports, and databases from established content; runs reports and queries as requested.
- Compiles, copies, sorts, organizes, and files records, materials, and documents.
- Provides divisional clerical assistance.
- Acts as the primary Public Records Request liaison for the department.
- Schedules appointments and routine meetings, and reserves conference rooms.
- Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
- Processes/manages utility bills and utility records for multiple city accounts.
- Sorts and distributes departmental incoming mail to department staff.
- Prepares and sends outgoing mail in a timely manner.
- Performs other related duties as assigned.
Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.
Knowledge of:
Basic grammar, spelling, punctuation, and arithmetic
Record keeping practices and procedures
Customer service procedures and techniques
Standard office practices and procedures
English spelling, grammar, and punctuation
Alphabetizing and filing systems
Skill in:
Typing, word processing, data entry and office machine operation
Ability to:
Follow oral and written instructions, established procedures
Perform basic arithmetic calculations
Maintain complete and accurate records and files
Compile information and prepare routine reports
Keep and maintain complete and accurate record keeping and filing systems for easy retrieval of information
Respond to requests and inquiries tactfully and courteously
Accurately proofread numerical and text data
Operate a personal computer and related software and demonstrate proficiency to update documents, spreadsheets, databases, email and timesheets
Communicate effectively, both orally and in writing
Establish and maintain effective working relationships
Success Factor Classification Level - Foundational
To view the success factor definitions please click here. (If needed, click here to download PDF reader).
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Office setting
Salary : $40,680 - $61,020