What are the responsibilities and job description for the On-Demand Transit Dispatcher (Part-Time) position at City of Gardena?
Under general supervision, coordinates the scheduled operations of GTrans on-demand service using mobile tools, two-way radio, telephone communications and computer equipment.
This position is part-time, at-will and may be scheduled to work any time between 3:40 am and 11:59 pm, seven (7) days a week, including weekends and holidays. Paid training will be provided.Representative Duties
• Provides assistance to on-demand Drivers and the public, assists in dispatching personnel and equipment in response to service requests, may organize and coordinate the activities of field units, maintains records of activities, and performs other related work as required;
• May Dispatch on-demand Drivers on assigned work schedules;
• Receives and responds to telephone and voice radio calls from on-demand Drivers and other staff members;
• Answers driver's questions and assist operators with difficult customer and on-demand vehicle situations;
• Provides callers with accurate and clear information or refers calls to appropriate staff for handling;
• Input call and vehicle information into a database;
• Monitors and supervises the vehicle fleet by means of dispatch radio or mobile tools;
• Applies established service recovery techniques minimizing disruption or loss of service and ensuring safe reliable service;
• May assist in scheduling work assignments for on-demand Drivers;
• Maintains daily records of scheduling changes, scheduled and unscheduled time off, passenger incidents, and vehicle or mobile tool repair/availability;
• Adjusts daily run list for replacement drivers as needed;
• Manages service-related issues by coordinating support resources in the field including maintenance, Public Works Department, field supervisors, police, medical aid, and firefighters ensuring safe, reliable, and courteous service;
• Work requires incumbents to exercise sound judgment in selecting appropriate guidelines to follow;
• Prepares written reports regarding transit operations, mobile tools, accidents, breakdowns, and mechanical defects;
• Communicates major incidents and accidents to management and provides exemplary customer service to on-demand Drivers and other external customers;
• May be required to drive an on-demand vehicle in revenue service as needed;
• Performs other related work as required.
Organizational Responsibilities
Employee is under the general supervision of the Transit Operations Manager or designee.Education and Experience
High school graduate or equivalent G.E.D. Certificate, AND two (2) years of experience as a Dispatcher or on-demand Driver, with at least one (1) of the two (2) years’ experience as a Dispatcher.
Knowledge and Abilities
Knowledge of:
• On-demand vehicles, mobile tools, two-way radio procedures, computer data entry and customer service prac??ces;
• Safety principles and regulations applicable to Paratransit and on-demand vehicle opera??ons;
• California Vehicle code and of mechanical failures of vehicles.
Ability to:
• Supervise, train, and prepare written or computer-generated reports;
• Read, write, and speak in English, communicate effectively (verbal and writen) in English;
• Operate an on-demand vehicle safely;
• Operate a variety of communication equipment;
• Understand and carry-out both oral and written instructions;
• Prepare simple reports;
• Deal courteously and effectively with internal and external customers;
• Establish and maintain effective and cooperative working relationships;
• Remain calm in emergencies, analyze situations, make quick sound decisions, adopt an effective course of action and exercise sound judgment as needed;
• Maturity, patience, tact, courtesy, and memory are essential to the position.
Physical Demands and Working Conditions
The position is performed indoors within the transportation building and occasionally outdoors. Physical demands include siting for long periods of time, using communication equipment and computers, talking, writing, standing, lifting, walking, pushing, pulling, bending, and kneeling. Incumbents may be required to drive an on-demand vehicle as needed.
License
Must possess, at the time of application, and maintain a valid Class B California Driver’s License with Passenger Endorsement. Must provide a current (within 30 days) K-4 printout of driving record, obtainable from the Department of Motor Vehicles.
Special Condtions
Must be able to pass a job-related medical examination, which includes drug and alcohol testing. Employment is subject to background checks and verifications. This position is designated "safety- sensitive" as defined by the Federal Department of Transportation (DOT) and requires pre-employment and random drug and alcohol testing.Testing Process:
Minimum Qualifications - Pass/Fail
Oral Interview - 100% of total score
*Testing process is subject to change
Candidates must pass all examinations to be placed on the eligible list.
Possession of minimum qualifications does not guarantee an invitation to the next step in the selection process. All candidate materials will be carefully evaluated and only those considered best qualified will be invited to the next step in the selection process.
This position is part-time, at-will and may be scheduled to work any time between 3:40 am and 11:59 pm, seven (7) days a week, including weekends and holidays. Paid training will be provided.Representative Duties
• Provides assistance to on-demand Drivers and the public, assists in dispatching personnel and equipment in response to service requests, may organize and coordinate the activities of field units, maintains records of activities, and performs other related work as required;
• May Dispatch on-demand Drivers on assigned work schedules;
• Receives and responds to telephone and voice radio calls from on-demand Drivers and other staff members;
• Answers driver's questions and assist operators with difficult customer and on-demand vehicle situations;
• Provides callers with accurate and clear information or refers calls to appropriate staff for handling;
• Input call and vehicle information into a database;
• Monitors and supervises the vehicle fleet by means of dispatch radio or mobile tools;
• Applies established service recovery techniques minimizing disruption or loss of service and ensuring safe reliable service;
• May assist in scheduling work assignments for on-demand Drivers;
• Maintains daily records of scheduling changes, scheduled and unscheduled time off, passenger incidents, and vehicle or mobile tool repair/availability;
• Adjusts daily run list for replacement drivers as needed;
• Manages service-related issues by coordinating support resources in the field including maintenance, Public Works Department, field supervisors, police, medical aid, and firefighters ensuring safe, reliable, and courteous service;
• Work requires incumbents to exercise sound judgment in selecting appropriate guidelines to follow;
• Prepares written reports regarding transit operations, mobile tools, accidents, breakdowns, and mechanical defects;
• Communicates major incidents and accidents to management and provides exemplary customer service to on-demand Drivers and other external customers;
• May be required to drive an on-demand vehicle in revenue service as needed;
• Performs other related work as required.
Organizational Responsibilities
Employee is under the general supervision of the Transit Operations Manager or designee.Education and Experience
High school graduate or equivalent G.E.D. Certificate, AND two (2) years of experience as a Dispatcher or on-demand Driver, with at least one (1) of the two (2) years’ experience as a Dispatcher.
Knowledge and Abilities
Knowledge of:
• On-demand vehicles, mobile tools, two-way radio procedures, computer data entry and customer service prac??ces;
• Safety principles and regulations applicable to Paratransit and on-demand vehicle opera??ons;
• California Vehicle code and of mechanical failures of vehicles.
Ability to:
• Supervise, train, and prepare written or computer-generated reports;
• Read, write, and speak in English, communicate effectively (verbal and writen) in English;
• Operate an on-demand vehicle safely;
• Operate a variety of communication equipment;
• Understand and carry-out both oral and written instructions;
• Prepare simple reports;
• Deal courteously and effectively with internal and external customers;
• Establish and maintain effective and cooperative working relationships;
• Remain calm in emergencies, analyze situations, make quick sound decisions, adopt an effective course of action and exercise sound judgment as needed;
• Maturity, patience, tact, courtesy, and memory are essential to the position.
Physical Demands and Working Conditions
The position is performed indoors within the transportation building and occasionally outdoors. Physical demands include siting for long periods of time, using communication equipment and computers, talking, writing, standing, lifting, walking, pushing, pulling, bending, and kneeling. Incumbents may be required to drive an on-demand vehicle as needed.
License
Must possess, at the time of application, and maintain a valid Class B California Driver’s License with Passenger Endorsement. Must provide a current (within 30 days) K-4 printout of driving record, obtainable from the Department of Motor Vehicles.
Special Condtions
Must be able to pass a job-related medical examination, which includes drug and alcohol testing. Employment is subject to background checks and verifications. This position is designated "safety- sensitive" as defined by the Federal Department of Transportation (DOT) and requires pre-employment and random drug and alcohol testing.Testing Process:
Minimum Qualifications - Pass/Fail
Oral Interview - 100% of total score
*Testing process is subject to change
Candidates must pass all examinations to be placed on the eligible list.
Possession of minimum qualifications does not guarantee an invitation to the next step in the selection process. All candidate materials will be carefully evaluated and only those considered best qualified will be invited to the next step in the selection process.