Zoo Retail Clerk (Temporary/Seasonal) / Frank Buck Zoo

This position is located at the Frank Buck Zoo Retail Shop and under the supervision of the Zoo Retail Manager. Employee will perform a wide variety of general clerical, retail, and maintenance duties; provide courteous customer service and professional, effective and efficient service assistance to department and the public.

EXAMPLES OF DUTIES

Duties and responsibilities may include, but are not limited to, the following:

Essential Functions:

• Provide customer service to Zoo Retail patrons and Zoo visitors.
• Answer the telephone and assist callers in a professional and courteous manner.
• Assist in the set up and maintain retail shop, restrooms, dining deck, kitchen, merchandise storage, and front entrance of the Frank Buck Zoo.
• Maintain daily, weekly and monthly revenue records for the zoo retail shop and ticket booth; responsible for money collected from sales and daily deposits.
• Responsible for making daily deposits of revenues and accounts receivables at the bank.
• Assist in the order and stocking of retail and concessions merchandise; inventory merchandise as required.
• Assist in the inventory of products and supplies as required.
• General maintenance of zoo retail shop, restrooms, dining deck, kitchen, merchandise storage, and front entrance of the zoo. 
• Perform bookkeeping activities as required.
• Zoo retail shop hours may vary; weekends are required.
• Maintain a courteous and professional attitude at all times.
• Monitor guest while in and around zoo retail shop.

Additional Duties:

• Participate in special events.
• Sell concessions and merchandise outdoors (on zoo grounds, at city events, in Leonard Park, etc.)
• Perform related duties as assigned.

QUALIFICATIONS

Knowledge of:

• Basic report preparation.
• Principles and procedures of record keeping.
• Basic principles of merchandising.
• Department policies and procedures and specified policies and procedures for zoo retail shop operations.
• Basic bookkeeping practices.
• Basic mathematics as applied to bookkeeping.
• English usage, spelling, grammar and punctuation.
• Courteous and proper public contact.
• Emergency procedures.

Ability to:

• Prepare clear and accurate documents and reports.
• Professionally communicate with zoo staff regarding programs, events and visitor concerns.
• Prioritize and organize various assignments in order to produce efficient results.
• Understand, communicate and follow written and oral instructions.
• Work independently in the absence of supervision.
• Provide appropriate responses to inquiries from department head and staff.
• Develop opportunities for new revenues through product research, marketing and pricing strategies.

Experience and Training Guidelines

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Experience:

One (1) year of general retail experience. 

License(s)/Certification(s):

Possession of a valid driver’s license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• Regularly required to walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear.
• Frequently is required to sit and stoop, kneel, crouch or crawl.
• Regularly required to stand.
• Regularly required to talk and hear.
• Frequently required to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision; ability to adjust vision, peripheral vision, depth perception and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

• Regularly works inside ticket booth but occasionally exposed to outside weather conditions and fumes.
• Occasionally exposed to wet and/or humid conditions and heat.
• The noise level in the work environment is usually loud.
• Regularly works near moving mechanical parts.
• Regularly works with adults and children.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

This job description is not an employment agreement, contact agreement, or contract.  Management has exclusive right to alter this job description at any time without notice.

Salary : $10 - $18