Business Process Analyst II - Technology System Admin

Pay Range: $35.43 - $46.06/hr | $73,689 - $95,796 annual compensation

Job Posting Closing on: Tuesday, December 23, 2025📅

Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

A Business Process Analyst II -Technology System Admin position is available with the City of Fort Worth Fire department. This position serves as a technical resource responsible for administering departmental applications, developing scripts and programs to automate tasks, implementing new software systems, and providing advanced support and training to end users. This role bridges technical development and user enablement, ensuring that business applications run efficiently and align with organizational goals.

Minimum Qualifications

• Bachelor’s degree from an accredited college or university with major course work in Business Administration, Public Administration, or related field
• Four (4) years of business experience and business analysis experience related to information systems technical work such as desktop support, application systems administration, database administration, platform system management, programming, or related experience.
• Valid driver’s license
  
  

Preferred Qualifications

• Information systems technical work experience such as desktop support, application system administration, database administration, platform system management, and programming
• Software application administration experience
• Software system implementation experience
• Experience writing queries in SQL
  
  

The Business Process Analyst II -Technology System Admin job responsibilities include:

• Install, configure, and maintain departmental software applications (on-premises and cloud-based).
• Manage user roles, permissions, and application security settings.
• Monitor application performance and coordinate updates, patches, and upgrades.
• Develop scripts and small-scale applications to automate tasks, integrate systems, and streamline processes.
• Maintain and document code repositories, version control, and deployment procedures.
• Lead or assist in evaluating, selecting, and deploying new software solutions.
• Coordinate testing, migration of data, and system integrations.
• Create and maintain implementation documentation, including configuration standards and best practices.
• Provide support for departmental applications, diagnosing and resolving complex issues escalated from the help desk.
• Liaise with vendors for bug fixes and advanced troubleshooting.
• Monitor application logs and proactively address performance or stability issues.
• Develop user guides, knowledge-base articles, and training materials.
• Conduct group training sessions and one-on-one coaching for end users and technical staff.
• Gather feedback to continuously improve user adoption and satisfaction.
  
  

Working Conditions and Physical Demands

Depending on assignment, positions in the class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Sedentary Work – Depending on assignment, positions it this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met

Apply Now! Come be part of something special in Fort Worth. 🌟

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.