Permitting Coordinator

Description

The City of Fort Myers strives to be an employer of choice and most of our employees turn jobs into long term careers. The salary shown in the job description is the full range for this position from entry to later career.

NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.

FLSA Status: Non-Exempt Safety Sensitive: NO Level II Screening: NO

Under the general direction of the designated supervisor, oversees the effective and efficient operation of the permitting process ensuring the timely processing of applications and the timely issuance of permits. This position shall provide advanced technical assistance and excellent customer service to the general public.

Carries out supervisory responsibilities in accordance with the City's policies and applicable laws. Responsibilities include, assigning, and directing work; and addressing complaints and resolving problems.

Responsibilities And Reporting During An Emergency Situation

Essential Employees may be required to work during a declared emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

Non Essential Employees will not be required to work during a declared emergency. The employee's Department Head will determine when the employee will be required to work.

Duties/Responsibilities

• Supervise/process permit applications, ensure receipt of all required documentation, timely data entry, disbursement to all applicable departments for review, timely issuance of permit, proper file creation, maintenance, and archival, contractor license registration.
• Organize, schedule, and coordinate work activities of Permit Representative positions on front permitting counter to ensure proper coverage.
• Answer large volume of incoming calls; provide excellent customer service via phone, email, and in person.
• Research and compile a variety of information for reporting purposes and perform data entry using a variety of databases and forms.
• Ensure confidentiality of all documents and information.
• Apply organizational, departmental and office policies, procedures, and practices.
• Maintain effective working relationships and public relations.
• Participate in various department staff meetings and assist in training new and temporary employees.
• May require to drive a motor vehicle to accomplish assigned tasks.
• This position requires regular and reliable attendance and the employee's physical presence at the workplace
• Performs other duties as assigned.
  
  

Knowledge, Skills And Abilities

• Proficient in the use of word processing, spreadsheet, and accounting software.
• Knowledge of safety precautions and occupational hazards associated with Plans Review Coordinator
• Possess strong problem-solving skills and is able to work independently.
• Skill to speak clearly and persuasively in positive or negative situations.
• Skill in judgement and comparison
• Skill in prioritization, organization, and time management
• Skill in explaining, analyzing, and enforcing codes and regulations.
• Ability to exercise sound judgment and make decisions in accordance with established laws, regulations, ordinances, departmental policies and procedures.
• Ability to establish and maintain effective working relationships.
• Ability to operate necessary equipment, including personal computer, calculator, printer, copier, facsimile and light construction equipment.
• Ability to coordinate accurate completion of multiple tasks within established time frames
• Ability to adapt to performing under frequent deadlines and/or in response to emergencies, and think clearly and maintain composure under emergency or stressful situations.
• Ability to organize and review work for efficient results and accuracy.
  
  

Minimum Requirements

• High School diploma or GED.
• Three years' of progressive responsible experience in customer service or related work.
• Possess a valid Florida Driver's License.
  
  

Physical Demands and Working Conditions

This work typically requires the following physical activities to be performed.

• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
• Climbing – ascending, descending ladders, stairs, ramps, requires body agility.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Standing – for sustained periods of time.
• Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
• Crouching – bending body forward by bending leg, spine.
• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Fingering – picking, pinching, typing, working with fingers rather than hand.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Talking 1- expressing ideas by spoken word.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
• Visual Acuity 4 - operate motor vehicles/heavy equipment.
• Kneeling – bending legs at knee to come to rest at knees.
• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Walking - on foot to accomplish tasks, long distances, or site to site.
  
  

Work Performed Is Primarily

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
  
  

WORK ENVIRONMENT

• Works in an office environment and sits for long periods of time
• May be required to work hours other than the regular schedule including nights, weekends, and holidays.
  
  

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Full-time Regular City Employee Benefits

• Health Insurance (Florida Blue)
• City paid employee coverage. HMO or PPO plans are available. Dependents can be added, Employee pays 30% of premium. Premium deductions are taken pre-tax.
• Basic Life Insurance (USAble Life)
• City paid. The benefit is equal to 1x the annual base pay, rounded to the nearest $1000.00.
• Optional Vision Insurance (VSP)
• Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
• Optional Dental Insurance (Humana)
• Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
• Supplemental Insurance
• Employees may purchase various types of supplemental insurance (life, AFLAC) at group rates through payroll deduction.
• Pension Plan (General) Administered by Resource Centers
• Pension Plan (Police and Fire) administered by Foster & Foster
• 401(a) (Mission Square)
• Certain management positions can opt out of the General Pension into a 401(a).
• Roth IRA (Mission Square)
• Offered through payroll deduction.
• Disability (USAble Life)
• Employee paid short & long-term disability insurance.
• Leave Time (Sick, Vacation)
• Paid Holidays
• City recognizes 13 holidays which include: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving Day, Christmas Day, Birthday Holiday and Floating Holiday.**Birthday and Float after 1-year of service.
• Deferred Compensation Programs (Mission Square) OR (Nationwide )
• Tax-deferred savings plan available for retirement purposes. Employee-only contributions.
• Flexible Spending Accounts
• Employees can elect to use pre-tax dollars to cover un-reimbursed medical or dependent daycare expenses.
• Payroll Direct Deposit
• Available to any banking institution or credit union. Suncoast Federal Schools Credit Union membership is available to City employees.
• Employee Assistance Program (ESI)
• City-paid availability to licensed professional counselors for non-work related personal issues with 100% confidentiality.
  

Please note: Benefits do not apply to On-Call, Temporary, or Seasonal positions. Insurance Benefits only apply to regular Full-time positions.

01

Do you currently possess a minimum of a High School diploma or GED or higher?

• Yes
• No
  
  

02

Do you currently possess a minimum of three (3) years of progressively responsible experience in customer service or related work?

• Yes
• No
  
  

03

If the answer is Yes to question #2, please explain. If you answered "No" please enter "n/a".

04

Do you currently possess a valid Driver's License with acceptable driving record?

• Yes
• No
• Required Question