Technician II, Facilities - req8158

• Why work at Rocky Mountain Human Services?**
  
  

You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS Provides Great Benefits Such As

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program
  
  

**Position Purpose**

Outreach, Assessment, Eligibility, Case Management, and Landlord engagement services to vulnerable Veterans and their households who are homeless or at risk of homelessness in Grand Junction, Colorado and the Western Slope. The Veteran Support Specialist (VSS) serving western slope Colorado will provide full-service care and coordination from outreach to exit planning through respectful, individualized and effective trauma-informed case management services to ensure Veteran clients receive the case management assistance needed to promote housing stability. The Veteran Support Specialist will function as a member of a team of case managers and other specialists who are working to provide supportive services to Veterans while meeting program requirements under the Supportive Services for Veteran Families (SSVF) program. The Veteran Support Specialist will develop and maintain strong relationships with community partners and housing providers through networking and outreach activities. As a case manager, the Veteran Support Specialist is responsible for detailed documentation of client case files that meet VA and Rocky Mountain Human Resources standards. This position requires travel throughout Colorado, primarily the western slope of Colorado region.

**Essential Duties**

Provide Rapid Rehousing and Homeless Prevention services to assist in quickly preventing or resolving housing crises. The SSVF Housing with Supportive Services approach assumes that people should start with safe, stable permanent housing. They may then address other life issues for maintaining safe, stable permanent housing. Note: This position requires travel in a personal vehicle throughout western CO on a regular basis for outreach to veterans and maintaining and/or developing community partner networking throughout the western slope region and in the Grand Junction office.

Conduct timely eligibility assessments and applications with veterans. Provide client-centered referrals and warm transfers to other resources as needed.

Provide progressive case management services to the Veteran client (and his or her household members), which includes an individualized, client-centered full assessment, development of a Housing Stabilization Plan and budget to assist the Veteran in obtaining and/or maintaining safe, stable permanent housing.

Meet veterans at a variety of locations to include campsites, shelters, home visits, and agency offices to assist in accessing housing opportunities and community services.

Maintain regular contact with clients on a minimum of a twice-monthly basis to determine the client's progress on accessing housing and other resources.

Establish and maintain relationships with HUD-VASH staff and others supportive housing providers.

Recruit and engage landlords who are willing to work alongside SSVF-HAV program to house our vulnerable veterans.

Complete housing habitability inspections and rent reasonable assessments.

Maintain accurate, detailed documentation of client case files: Input required data into agency-based data system, Caselogic, and the VA required Homeless Management Information System (HMIS). Meet program requirements for documentation milestones.

Document progress, linkages and referrals to permanent housing, mainstream, Veteran-serving, and community-based resources, including income s pports.

Assess need for financial assistance in accordance with the SSVF Program Guide, to obtain/maintain permanent housing per the housing stability plan.

Collaborate with Veterans on recertification and discharge planning to ensure housing stability.

Develop and maintain detailed working knowledge of governmental and community programs and services that will provide support to Veteran clients and enhance their housing stability. This may include research of other available funding sources as needed.

Develop and maintain working knowledge of program guidelines for the Supportive Services for Veteran Families program. Ensure program guidelines are met when providing services to Veteran clients.

Conduct problem solving conversations with Veteran households to identify naturally occurring resources, existing support networks, and alternative housing options to quickly resolve Veteran homelessness through advanced engagement and rapport building with Veteran households.

Ensure client confidentiality is maintained in accordance with established procedures and regulations.

Participate in program review of consumer and community resource feedback to include assist 100% Veterans in signing up for on-line satisfaction survey.

Qualifications-Knowledge, Skills And Abilities

Case Management Practice Skills & Competencies: assessment, planning, and interventions including those with high needs, barriers, and disabling conditions.

Customer Service Skills & Competencies: Ability to build trust using listening skills, conflict resolution, and mediation, and going above and beyond to be helpful and pleasant.

Excellent organizational, communication and facilitation skills.

Ability to work cooperatively and effectively in a team and community environment to contribute to HAV team success.

Compliance with ethical and confidentiality standards.

Experience with motivational interviewing, person-centered and solution-focused interventions and mediation preferred.

Cultural Competency Skills & Competencies: Adaptable in culturally diverse environments, respect for cultural differences, and comfort level working with "military" and "veteran" cultures.

Knowledge and skills in intermediate computer functions and proficiency in Microsoft Office Suite

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assesses veteran needs and eligibility for services.

Works with veterans, families and appropriate community agencies to coordinate and facilitate services.

Ability to meet/work with veterans in a variety of settings to include broad vehicle travel in western Colorado for outreach with veterans and community partners per grant requirements

Attends staff, team, and department meetings: virtually and as required occasionally in Denver or Colorado Springs.

Participate in agency and community planning and education.

Develops and maintains client case records, plans and reports.

Ability to drive personal or company vehicle

Lift and/or carry 20 lbs.

Sit, stand and walk for reasonable periods of time.

Maintains prompt and regular attendance.

Performs related work

**Knowledge, Skills and Abilities**

• Case Management Practice Skills & Competencies: assessment, planning, and interventions including those with high needs, barriers, and disabling conditions.
• Customer Service Skills & Competencies: Ability to build trust using listening skills, conflict resolution, and mediation, and going above and beyond to be helpful and pleasant.
• Excellent organizational, communication and facilitation skills.
• Ability to work cooperatively and effectively in a team and community environment to contribute to HAV team success.
• Compliance with ethical and confidentiality standards.
• Experience with motivational interviewing, person-centered and solution-focused interventions and mediat