What are the responsibilities and job description for the Communications Officer position at City of Forney?
Description
The City of Forney is looking for a dedicated and dependable Communications Officer to join the Police Department. If you thrive in a fast-paced environment, stay calm under pressure, and have a passion for helping others, this may be your opportunity to make a difference in our community.
Under general supervision, this position processes emergency and non-emergency calls for service; dispatches police, firefighting, medical, rescue, animal control, or other emergency equipment by telephone or radio, utilizing complex technical aids, such as computer-aided dispatch systems and crime information databases; and performs related work as required.
Examples of Duties
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Minimum Qualifications
The Following Certifications Are a PLUS
The city is self-insured and offers a choice of four medical plans through United Healthcare:
Dental Insurance
The city offers a dental plan through United Healthcare Dental:
Life Insurance
Basic group life insurance protection is provided to eligible full-time employees in the amount of two times the annual salary as recorded at the beginning of each year.
Voluntary products are also available to full-time employees and include supplemental life insurance, accidental death and dismemberment insurance, cancer insurance, and critical care.
Other City Paid Plans
All employees appointed to positions designated to work 1,000 hours or more per year must participate in the Texas Municipal Retirement System. TMRS is a qualified tax deferred retirement plan under Section 401 of the IRS. Seven percent of gross earnings are deducted each payroll as a pre-tax deduction and deposited into the member account. When an employee becomes vested and retires, the city provides 2-to-1 matching contributions.
Additional Group Benefits
Other benefits are:
Please list your driver's license number. (If you do not have a drivers license please enter NA)
02
Select the option that best represents the highest level of education you have achieved.
Do you have one year of full-time, or equivalent part-time, experience receiving a high-volume of calls, and dealing with the public under stressful situations.?
Select your experience level as a public safety dispatcher, 911 telecommunicator, or emergency dispatcher.
Are you familiar with the terminology of codes related to law enforcement, medical, fire or related emergency radio and telephone communications?
9-1-1 Telecommunicators work days, evenings, and nights (selected by seniority). Are you willing to work a rotating days off schedule and various shifts?
The City of Forney is looking for a dedicated and dependable Communications Officer to join the Police Department. If you thrive in a fast-paced environment, stay calm under pressure, and have a passion for helping others, this may be your opportunity to make a difference in our community.
Under general supervision, this position processes emergency and non-emergency calls for service; dispatches police, firefighting, medical, rescue, animal control, or other emergency equipment by telephone or radio, utilizing complex technical aids, such as computer-aided dispatch systems and crime information databases; and performs related work as required.
Examples of Duties
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Answers incoming emergency and non-emergency calls and two-way radio transmissions; analyzes conflicting and/or limited location information to direct first responders to the emergency scene; projects positive support of the City organizations at all times.
- Interviews callers and analyzes details; prioritizes calls for service and determines appropriate personnel to respond; dispatches calls for service; relays pertinent information to first responders concisely; provides information and assistance to the public within the scope of authority.
- Gathers, analyzes, and reports critical call information to officers and firefighters; maintains status and awareness of Police and Fire units; continuously monitors radio and phone traffic and relays updated vital information to first responders.
- Performs inquiries and criminal history checks for officers through TCIC & NCIC; initiates inquiries to other agencies for warrant confirmations or general information.
- Enters data for records and reports; processes forms and record files; queries various specialized databases as required.
- Notifies supervisory personnel of critical incidents; follows all Department policies and procedures to ensure that first responder and citizen safety is the top priority.
- Maintains confidentiality as prescribed by legal statute, agency policy, or other governing directives.
- Searches prisoners at the request of the arresting officer; monitors jail operations; maintains and updates jail log; coordinates inmate packets; delivers meals, medication, and sanitary supplies to inmates; washes jail laundry as needed.
- Performs other duties as assigned.
Minimum Qualifications
- Possess a valid driver's license.
- High school graduation or equivalent
- At least 1 year of experience in a high-volume call center or 9-1-1 dispatch work environment; OR
- Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
- Valid Telecommunications Basic or Intermediate Operator Certification from the Texas Commission of Law Enforcement (TCOLE), or ability to earn certification within one (1) year of employment.
- PLEASE NOTE: Complete the Work History section in full, including all relevant past employment. Resumes may be attached to the application however will NOT be accepted in lieu of the official application form ***
The Following Certifications Are a PLUS
- Communications Training Officer Certification
- Emergency Police Dispatcher Certification
- Crisis Communications Certification
- Active Shooter (Assailant) Training Course
- Monthly Continuing Education Certifications
The city is self-insured and offers a choice of four medical plans through United Healthcare:
- $6,000 Deductible HSA Plan (up to a $3,000 HRA reimbursement HSA City Contributions)
- $2,500 Deductible EPO Plan
Dental Insurance
The city offers a dental plan through United Healthcare Dental:
- UHC DPPO
Life Insurance
Basic group life insurance protection is provided to eligible full-time employees in the amount of two times the annual salary as recorded at the beginning of each year.
Voluntary products are also available to full-time employees and include supplemental life insurance, accidental death and dismemberment insurance, cancer insurance, and critical care.
Other City Paid Plans
- Teladoc -All full-time employees have access to TELADOC
- Short Term Disability – Provided to all full-time employees at no cost through NY Life.
- Long Term Disability – Provided to all full-time employees at no cost through NY Life.
All employees appointed to positions designated to work 1,000 hours or more per year must participate in the Texas Municipal Retirement System. TMRS is a qualified tax deferred retirement plan under Section 401 of the IRS. Seven percent of gross earnings are deducted each payroll as a pre-tax deduction and deposited into the member account. When an employee becomes vested and retires, the city provides 2-to-1 matching contributions.
Additional Group Benefits
Other benefits are:
- Deferred Compensation plan
- Direct deposit
- Paid holidays
- Paid vacation
- Personal leave
- Sick leave
- Social Security
- Health Savings Account
- Employee Assistance Program
Please list your driver's license number. (If you do not have a drivers license please enter NA)
02
Select the option that best represents the highest level of education you have achieved.
- Less than High School completion
- High School or GED equivalency
- Technical or Community College attendance
- Technical School completion
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Ph.D.
- Juris Doctorate
Do you have one year of full-time, or equivalent part-time, experience receiving a high-volume of calls, and dealing with the public under stressful situations.?
- No
- Yes
Select your experience level as a public safety dispatcher, 911 telecommunicator, or emergency dispatcher.
- No experience
- Less than 1 year
- At least 1 year but less than 3 years
- At least 3 years but less than 5 years
- 5 or more years
Are you familiar with the terminology of codes related to law enforcement, medical, fire or related emergency radio and telephone communications?
- No
- Yes
9-1-1 Telecommunicators work days, evenings, and nights (selected by seniority). Are you willing to work a rotating days off schedule and various shifts?
- Yes
- No
- Required Question