What are the responsibilities and job description for the Membership Support position at City of Foley?
Job Summary
Under general supervision, this position serves as the primary membership support liaison and first point of contact for all Senior Center members and guests, delivering exceptional customer service while fostering a welcoming, inclusive, and highly engaged community environment. This role oversees end-to-end member support, including onboarding new members, facilitating digital activity registration, resolving inquiries, and assisting individuals with mobility needs. The position drives day-to-day facility and program operations by utilizing the cloud-based member database, managing cash transactions and reconciliations, serving as Recording Secretary for the Senior Center Advisory Board, and creating content for newsletters and social media. Additionally, this position supports the planning and execution of center activities and special events, assists with daily facility maintenance oversight, and safely operates city passenger vehicles (11–14 passenger vans/buses) to fulfill member transportation needs during standard and non-standard hours. Reports to the Senior Services Manager.
Essential Functions
High School Diploma or its equivalent and two (2) years of experience in a job related field, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Special Qualifications
CPR, First Aid and AED Training
The City of Foley provides excellent benefits including paid health, dental, and life insurance, retirement through State of Alabama Retirement Systems, disability income coverage, paid holidays, vacation, sick leave and annual merit raises. Successful applicants must have a valid driver's license and pass a criminal background check (including driving history), pre-employment physical and drug screen.
The City's group insurance is currently through Blue Cross and Blue Shield of Alabama. The employees’ health, vision, hearing and dental premiums are paid in full by the City. The City pays 50% of family coverage. The employee cost for family health, vision and hearing is $67.47 per semi-monthly deduction cycle and dental is $10.00 per semi-monthly deduction cycle. See enclosed booklets in your onboarding plan for coverage details. **NOTE** If family coverage is desired, 2 deductions must be made from check or paid in full prior to effective date of coverage. The total monthly cost for family health and dental coverage is $154.94.
Under general supervision, this position serves as the primary membership support liaison and first point of contact for all Senior Center members and guests, delivering exceptional customer service while fostering a welcoming, inclusive, and highly engaged community environment. This role oversees end-to-end member support, including onboarding new members, facilitating digital activity registration, resolving inquiries, and assisting individuals with mobility needs. The position drives day-to-day facility and program operations by utilizing the cloud-based member database, managing cash transactions and reconciliations, serving as Recording Secretary for the Senior Center Advisory Board, and creating content for newsletters and social media. Additionally, this position supports the planning and execution of center activities and special events, assists with daily facility maintenance oversight, and safely operates city passenger vehicles (11–14 passenger vans/buses) to fulfill member transportation needs during standard and non-standard hours. Reports to the Senior Services Manager.
Essential Functions
- Serves as the primary, welcoming point of contact for current and prospective members, providing exceptional customer service, resolving concerns, and providing mobility assistance when required.
- Leads New Member orientation meetings to onboard seniors and educate them on navigating online activity registration systems.
- Manages member records and transactions in the cloud-based member database, including processing activity fees, receipting payments, and reconciling petty cash.
- Assists with planning, coordinating, and executing daily center activities, recreational programs, and special events, including setting up audio/visual equipment and small kitchen appliances as needed.
- Safely operates city vehicles (11- to 14-passenger vans or buses) to provide member transportation for trips, events, and center outings.
- Serves as the Recording Secretary for the Senior Center Advisory Board, preparing meeting materials, recording official minutes, and tracking action items.
- Assists with creating engaging content and provides operational support for the Senior Center’s regular newsletter and social media channels.
- Inspects facility and transportation assets, making recommendations to the Senior Services Manager regarding custodial, maintenance, and repair needs.
- Provides task-level direction and guidance to center volunteers and facility custodial staff during daily operations and events.
- Performs light-duty custodial or kitchen cleanup as needed to maintain safety and presentation standards.
- Attends civic and community organizations to market the Senior Center, which may include public speaking.
- Interacts and communicates with a wide variety of groups and individuals to include Supervisor, seniors, external and internal customers.
- Operates a variety of office tools and equipment to include computer, copier/scanner, fax machine, 10 key calculator, multi-line telephone system, projector and sound system.
- Operates a stove, oven, dishwasher, and small kitchen appliances.
- Performs other duties as assigned.
High School Diploma or its equivalent and two (2) years of experience in a job related field, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Special Qualifications
CPR, First Aid and AED Training
The City of Foley provides excellent benefits including paid health, dental, and life insurance, retirement through State of Alabama Retirement Systems, disability income coverage, paid holidays, vacation, sick leave and annual merit raises. Successful applicants must have a valid driver's license and pass a criminal background check (including driving history), pre-employment physical and drug screen.
The City's group insurance is currently through Blue Cross and Blue Shield of Alabama. The employees’ health, vision, hearing and dental premiums are paid in full by the City. The City pays 50% of family coverage. The employee cost for family health, vision and hearing is $67.47 per semi-monthly deduction cycle and dental is $10.00 per semi-monthly deduction cycle. See enclosed booklets in your onboarding plan for coverage details. **NOTE** If family coverage is desired, 2 deductions must be made from check or paid in full prior to effective date of coverage. The total monthly cost for family health and dental coverage is $154.94.
Salary : $10 - $155