Utility Billing Technician I

JOB SUMMARY
This position is responsible for processing utility applications, bill payments, and providing customer service support for the department.

MAJOR DUTIES

• Processes utility bills.
• Enters meter reading data; runs charges reports; runs and prepares bills for mailing.
• Processes and closes out customers.
• Receives and records payments for all utility charges.
• Sets up new properties for billing and assigns routes and sequence numbers.
• Processes utility rate changes within billing system.
• Prepares and calculates utility adjustments.
• Prepares deposit for water/sewer fund.
• Balances water/sewer cash drawer daily.
• Monitors cut-on and cut-off customers.
• Serves walk-in customers; responds to customer complaints and concerns; assists in answering telephones.
• Balances utility bill credit card statements.
• Assists back-up in various departments.
• Process & review Hotel/Motel tax receipts
• Process & review Excise taxes
• Performs related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of bookkeeping practices.
• Knowledge of record-keeping systems for utilities.
• Knowledge of city ordinances, codes, policies, and procedures.
• Knowledge of city streets and meter location and function.
• Skill in performing basic mathematical calculations.
• Skill in operating office equipment such as a computer, calculator, copier, facsimile machine, and postage machine.
• Skill in report preparation and records maintenance.
• Skill in dealing with the public.
• Skill in written and oral communication.
• Skill in basic use of Microsoft Word and Excel.
  

SUPERVISORY CONTROLS
The Finance Director assigns work in terms of general instructions. The Accounting and Grants Manager spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES
Guidelines include city ordinances and standard office operating procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of varied utility processing and customer service duties. The need for accuracy contributes to the complexity of the position.
• The purpose of this position is to conduct all financial tasks related to utility billing and processing. Success in this position helps ensure a financially sound city administration.

CONTACTS

• Contacts are typically with co-workers and the general public.
• Contacts are typically to provide services; to give or exchange information; and to resolve problems.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table and intermittently sitting, standing, or stooping.
• The work is typically performed in an office, library, or computer room.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.

MINIMUM QUALIFICATIONS

• Knowledge and level of competency are commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Strong customer service experience.
• Bilingual preferred.

PAY GRADE

• Grade 104
• Salary Range starting at $48,215 and up, depending on experience.