What are the responsibilities and job description for the Housing Navigator position at City of Flagstaff?
Description
The Housing Navigator provides intensive housing case management to participants in Housing Choice Voucher Programs, with a focus on clients experiencing high levels of difficulty in navigating the intricacies of applying for and maintaining assisted housing. The Housing Navigator performs eligibility interviews, determinations, inspections, unit transfers, and interim and annual reexaminations as well as providing landlord support and general client support with the goal of continued housing.
Position Responsibilities
Qualifications
MINIMUM REQUIREMENTS
We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.
Our Total Compensation Package Includes Best-in-class Benefits And An Annual Salary Of $47,049.60 - $70,574.40, Based On The Candidate's Qualifications And Experience. Plus:
The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!
The City belongs to Northern Arizona Public Employees Benefit Trust (NAPEBT), a consortium formed to combine resources and leverage buying power in order to provide comprehensive and cost-effective benefits to employees. NAPEBT currently includes the City of Flagstaff, Coconino County, Coconino Community College, Flagstaff Unified School District, Mountain Line, Kachina Village Improvement District, and the Coconino County Accommodation School. NAPEBT continually works to ensure a better benefits package than any of the employers could offer individually, which keeps benefits costs down for employees.
INSURANCE
Benefits include medical, prescription, dental, vision, life insurance, and short and long term disability options.
RETIREMENT
Employees are members of Arizona State Retirement System (ASRS), Public Safety Personnel Retirement System (PSPRS), or the Elected Officials Retirement Plan (EORP) based on eligibility requirements.
DEFERRED COMPENSATION
Employees may make pre– or post-tax contributions to a 457 Retirement Plan through Voya, Nationwide, or Mission Square account via Payroll Deduction.
Our comprehensive benefits package includes healthcare benefits, Arizona State or Public Safety Retirement, annual vacation, 13 paid holidays, paid Parental Leave, an offsite health clinic, Employee Assistance Program, wellness program and incentives, First-Time Homebuyer Assistance Program, Tuition Assistance Program, and so much more. The City of Flagstaff is a Qualified Public Student Loan Forgiveness Employer. To view comprehensive benefits information, click here
01
Please indicate your highest level of education.
What is your highest level of education in social work, public administration, psychology, political science or related field?
How many years of relevant experience in social services, public agencies, or property leasing/management do you have?
Do you possess a valid driver's license?
Do you have experience serving as a liaison between agencies, service providers, landlords, and clients?
How much experience do you have serving as a liaison between agencies, service providers, landlords, and clients?
Do you have experience assisting clients in overcoming barriers to securing or maintaining housing (e.g., transportation, credit issues, landlord references, utility arrears)?
How much experience do you have assisting clients in overcoming barriers to securing or maintaining housing (e.g., transportation, credit issues, landlord references, utility arrears)?
Do you have experience completing housing assistance tasks such as lease-ups, unit transfers, interim/annual reexaminations, eligibility determinations, or voucher issuance?
How much experience do you have completing housing assistance tasks such as lease-ups, unit transfers, interim/annual reexaminations, eligibility determinations, or voucher issuance?
Do you have experience conducting housing inspections or ensuring compliance with housing quality standards (HQS, NSPIRE, or similar regulatory frameworks)?
How much experience do you have conducting housing inspections or ensuring compliance with housing quality standards (HQS, NSPIRE, or similar regulatory frameworks)?
Do you have experience managing case files, maintaining documentation, performing data entry, or working with case management/housing software?
How much experience do you have managing case files, maintaining documentation, performing data entry, or working with case management/housing software?
This position is posted with the full salary range indicating future potential earnings; however, the actual hiring salary for this position is dependent upon relevant experience and qualifications above minimum requirements and position funding. This position is budgeted for the following range: $22.62- $28.28. Are you okay with that pay range?
The Housing Navigator provides intensive housing case management to participants in Housing Choice Voucher Programs, with a focus on clients experiencing high levels of difficulty in navigating the intricacies of applying for and maintaining assisted housing. The Housing Navigator performs eligibility interviews, determinations, inspections, unit transfers, and interim and annual reexaminations as well as providing landlord support and general client support with the goal of continued housing.
Position Responsibilities
- Provides excellent customer service to both internal and external customers.
- Serves as the main housing liaison and advocate between local Continuum of Care (CoC), Front Door Coordinated Entry partners, landlords, housing specialists, applicants, and clients
- Responsible for receiving and assessing referrals from Front Door
- Provides intensive support to help clients rent and live successfully in the private housing market including assisting the client in gathering required documents; mitigating barriers such as transportation, credit reports, utility arrears and unfavorable landlord references; and assisting in problem resolution with landlords and program participants
- Conducts pre-lease briefing sessions
- Advocates on client’s behalf regarding leasing issues and compliance with regulatory and lease requirements
- Performs initial housing inspections and re-inspections for compliance with federal housing quality standards (HQS/NSPIRE-V)
- Conducts landlord recruitment and outreach to encourage renting to clients receiving housing assistance
- Assists client households related to financial management and household budgeting
- Processes initial lease-ups, unit transfers, interim and annual reexaminations for housing assistance
- Interviews participants for recertifications, explains housing program obligations, verifies information on the reexamination/recertification forms, and determines continued eligibility of participants
- Calculates Housing Assistance Payments (HAP) payment amounts, tenant rents and utility reimbursements
- Negotiates repayment agreements for approval by the Program Manager
- Issues Housing Choice Vouchers (HCV) to applicants, clients requesting to move, clients exercising portability options, or who require a smaller or larger unit
- Responds to landlord inquiries and concerns about specific contracts and the HCV programs in general
- Initiates and executes HAP contracts
- Initiates Termination of Assistance of families for non-compliance, non-performance, or other grounds in conformance with established Housing Authority policy and procedures
- Maintains participant and landlord files and documents historical record for each participant file
- Generates and mails correspondence or notices to landlords and participants for appointments, changes in rent, termination of assistance, etc.
- Prepares and distributes incoming/outgoing mail and files necessary information into client’s files
- Provides data entry for all adjustments or changes to participant data
- Prepares monthly reports to advise supervisor of caseload status
- Contributes to team effort by accomplishing all other duties assigned
- Safely operates a vehicle in the performance of job related duties.
- Other duties as assigned.
Qualifications
MINIMUM REQUIREMENTS
- AA degree, or 60 completed college credits
- Two (2) years of relevant experience in social services, public agencies, or property leasing/management
- A Valid Driver's License
- Or any combination of education, experience, and training equivalent to the above Minimum Requirements
- Bachelor’s degree in social work, public administration, psychology, political science or related field
- Social service experience with direct client interactions
- Knowledge of the principles and practices of legal, ethical, and professional rules of conduct
- Knowledge of principles of recordkeeping, case files and records management
- Must possess, or obtain upon employment, a valid Arizona driver’s license.
- Regular attendance is an essential function of this job to ensure continuity.
We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.
Our Total Compensation Package Includes Best-in-class Benefits And An Annual Salary Of $47,049.60 - $70,574.40, Based On The Candidate's Qualifications And Experience. Plus:
- Arizona State Retirement System with 100% Match
- Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of approximately 12%
- Deferred Compensation Options
- Up to 4% Annual Pay for Performance Increase
- Group Insurance including Health, Dental and Vision coverage
- Flexible & Health Savings Accounts
- 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
- Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
- First-Time Homebuyer Assistance
- Qualified Public Student Loan Forgiveness Employer
- Tuition Assistance
- Employee Clinic, Telehealth, Wellness Program & Incentives
- Tobacco Cessation Program
- Employer Assistance Program
- Recognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
- Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers
The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!
The City belongs to Northern Arizona Public Employees Benefit Trust (NAPEBT), a consortium formed to combine resources and leverage buying power in order to provide comprehensive and cost-effective benefits to employees. NAPEBT currently includes the City of Flagstaff, Coconino County, Coconino Community College, Flagstaff Unified School District, Mountain Line, Kachina Village Improvement District, and the Coconino County Accommodation School. NAPEBT continually works to ensure a better benefits package than any of the employers could offer individually, which keeps benefits costs down for employees.
INSURANCE
Benefits include medical, prescription, dental, vision, life insurance, and short and long term disability options.
RETIREMENT
Employees are members of Arizona State Retirement System (ASRS), Public Safety Personnel Retirement System (PSPRS), or the Elected Officials Retirement Plan (EORP) based on eligibility requirements.
DEFERRED COMPENSATION
Employees may make pre– or post-tax contributions to a 457 Retirement Plan through Voya, Nationwide, or Mission Square account via Payroll Deduction.
Our comprehensive benefits package includes healthcare benefits, Arizona State or Public Safety Retirement, annual vacation, 13 paid holidays, paid Parental Leave, an offsite health clinic, Employee Assistance Program, wellness program and incentives, First-Time Homebuyer Assistance Program, Tuition Assistance Program, and so much more. The City of Flagstaff is a Qualified Public Student Loan Forgiveness Employer. To view comprehensive benefits information, click here
01
Please indicate your highest level of education.
- High school diploma or GED
- Associate’s degree or 60 college credits
- Bachelor’s degree
- Master’s degree or higher
- I do not have any educational degrees
What is your highest level of education in social work, public administration, psychology, political science or related field?
- High school diploma or GED
- Associate’s degree or 60 college credits
- Bachelor’s degree
- Master’s degree or higher
- I do not have a degree in any of the fields listed or in a related field.
How many years of relevant experience in social services, public agencies, or property leasing/management do you have?
- None
- Zero to less than one year
- One to less than two years
- Two or more years
- Three to less than four years
- Four or more years
Do you possess a valid driver's license?
- Yes
- No
Do you have experience serving as a liaison between agencies, service providers, landlords, and clients?
- Yes
- No
How much experience do you have serving as a liaison between agencies, service providers, landlords, and clients?
- No experience
- Less than one year
- One to two years
- Three to four years
- Five or more years
Do you have experience assisting clients in overcoming barriers to securing or maintaining housing (e.g., transportation, credit issues, landlord references, utility arrears)?
- Yes
- No
How much experience do you have assisting clients in overcoming barriers to securing or maintaining housing (e.g., transportation, credit issues, landlord references, utility arrears)?
- No experience
- Less than one year
- One to two years
- Three to four years
- Five or more years
Do you have experience completing housing assistance tasks such as lease-ups, unit transfers, interim/annual reexaminations, eligibility determinations, or voucher issuance?
- Yes
- No
How much experience do you have completing housing assistance tasks such as lease-ups, unit transfers, interim/annual reexaminations, eligibility determinations, or voucher issuance?
- No Experience
- Less than one year
- One to two years
- Three to four years
- Five or more years
Do you have experience conducting housing inspections or ensuring compliance with housing quality standards (HQS, NSPIRE, or similar regulatory frameworks)?
- Yes
- No
How much experience do you have conducting housing inspections or ensuring compliance with housing quality standards (HQS, NSPIRE, or similar regulatory frameworks)?
- No experience
- Less than one year
- One to two years
- Three to four years
- Five or more years
Do you have experience managing case files, maintaining documentation, performing data entry, or working with case management/housing software?
- Yes
- No
How much experience do you have managing case files, maintaining documentation, performing data entry, or working with case management/housing software?
- No experience
- Less than one year
- One to two years
- Three to four years
- Five or more years
This position is posted with the full salary range indicating future potential earnings; however, the actual hiring salary for this position is dependent upon relevant experience and qualifications above minimum requirements and position funding. This position is budgeted for the following range: $22.62- $28.28. Are you okay with that pay range?
- Yes
- No
- Required Question
Salary : $47,050 - $70,574