Desktop Technician Senior

Are you someone who is ready to make a difference within their local community? If so, the City of Flagstaff is seeking a qualified individual to join our team! As the City’s newest Desktop Technician senior, you will actively support and uphold the City’s stated mission and values.

This position is with the Help Desk section and so the candidate selected will be assisting in refining day-to-day IT Help Desk operations. As this is a technical role, candidates should be comfortable with basic scripting (BATCH, Python, etc.) and be ready to jump into any problem. A successful candidate will have, at minimum, 3 years of IT related experience demonstrating a progressive increase in responsibilities.

By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on our employees and the community we serve.

Position Responsibilities

• Installs, sets-up, implements, configures tests, operates, and supports a variety of computer equipment and software
• Provides second-level technical assistance and troubleshooting for computer hardware, software, network and/or other related technology issues
• Instructs users in the use of equipment, software, and/or manuals; identifies training needs; coordinates and schedules training classes; develops, maintains, verifies, and updates operational procedures and documentation
• Monitors computer-related inventory; orders computer supplies and equipment as directed; coordinates the removal or disposal of old supplies and equipment
• Performs testing and quality control measures of existing software applications
• Troubleshoots warranty and/or other related issues with applicable vendors
• Researches and recommends the purchase of hardware and software for the City
• Confers with end users to analyze, configure, and/or tailor applications to fit their needs
• Participates in the development of departmental policies and procedures
• Performs the essential functions as described in the physical demands and work environment sections below
• Maintains regular attendance and punctuality
• Provides 24x7x365 emergency support for the IT network infrastructure.
• Provides guidance and training to other members of the team.
• Other duties as assigned.
  
  

To review the full job description for this position, please click the following:LINK

Minimum Requirements

• Associates Degree in Computer Science, Management, or Information Systems or a closely related field.
• 3-5 years of general Information Technology experience
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements.
  
  

Desired Experience And Training

• Bachelor’s Degree in Computer Science, Management, or Information Systems or a closely related field.
• 5-7 years of general Information Technology experience
• CompTIA A Certification
  
  

Other Requirements

• Must possess, or obtain upon employment, a valid Arizona driver’s license.
• Regular attendance is an essential function of this job to ensure continuity.
  
  

Current Compensation And Benefits

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.

Qualifications

Our total compensation package includes best-in-class benefits and an annual salary of ($61,651.20-$92,497.60), based on the candidate's qualifications and experience. Plus:

• Arizona State Retirement System with 100% Match
• Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of 12%
• 457 Deferred Compensation Options
• Up to 4% Annual Pay for Performance Increase
• Group Insurance including Health, Dental and Vision coverage
• Flexible & Health Savings Accounts
• 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
• Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
• First-Time Homebuyer Assistance
• Qualified Public Student Loan Forgiveness Employer
• Tuition Assistance
• Employee Clinic, Telehealth, Wellness Program & Incentives
• Tobacco Cessation Program
• Employer Assistance Program
• Recognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
• Employee Discounts: Mountainline Bus Eco Pass, Aquaplex, and Recreation Centers
  
  

Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community andsee why the City of Flagstaff is a great place to work!