Civilian Police Dispatcher

CIVILIAN POLICE DISPATCHER, \$45,011 - \$55,994 ANNUALLY (Rev.

07.2026/BLF) Position: Civilian Police Dispatcher Department: Police

Location: 20 Elm St., Fitchburg, MA Supervisor: Technical Services

Commander Hours: Full-Time, 40 hours/week; opportunities for overtime;

rotating shifts, 24/7 coverage; must be on-call, with one-hour

notification Salary Range: \$45,011 - \$55,994 annually (Commensurate

with experience and qualifications / FLSA Non-Exempt) Civil Service: No

Union Affiliation: MASS Coalition of Police Posted: July 24, 2026

Deadline: August 07, 2026 Applications accepted ONLINE ONLY at

www.fitchburgma.gov. Required: cover letter (Attn: Captain Christopher

Garcia, Fitchburg Police Department), resume, and application. All

documents must be received to be eligible. SUMMARY The responsibilities

and duties listed below illustrate the types of work performed. The

omission of specific statements of duties does not exclude them if the

work is similar, related, or a logical assignment to the position.

RESPONSIBILITIES - Receive And Process All Oral And Written

communications from the public and law enforcement personnel at Police

Headquarters. - Primary responsibility for initial deployment of law

enforcement personnel and equipment. - Receive and transmit information

accurately and rapidly via communications equipment. - Maintain accurate

records. DUTIES (include but are not limited to) - Receive, record, and

process all incoming oral communications through the dispatch system;

process initial complaint inquiries via telephone or in person. -

Dispatch personnel according to department regulations and priorities;

report out-of-service police vehicles to the Officer-In-Charge (OIC). -

Respond to complaints respectfully, calmly, clearly, and courteously. -

Utilize established emergency procedures; activate and dispatch

personnel immediately to the field when required. - Maintain two-way

communications with dispatched personnel; periodically announce

FCC-issued call letters. - Maintain equipment, especially emergency call

lines; immediately report malfunctions to OIC. - Be knowledgeable of

local geography (streets, buildings, parks, housing projects) to

maximize dispatch accuracy and speed. - Possess thorough knowledge of

Police Department procedures related to radios and communications

equipment. - Type and process forms, complaints, and reports as

appropriate. - Preserve privileged and confidential communications. -

Perform all other related duties as assigned. QUALIFICATIONS, SKILLS &

ABILITIES - Minimum age: 18 years. - High School Diploma or GED

required; higher education preferred. - Valid Driver?s License. - CPR

and First Aid certification preferred; prior dispatcher experience

(Police/Fire/EMS) a plus. - Available to work rotating shifts and be

on-call as required. - Typing/word processing average of 25 WPM;

computer literate; may be required to pass a typing test. - Ability to

perform independently, exercise initiative and sound judgment;

communicate clearly and concisely in oral and written form; accurate

spelling and message-taking. - Ability to think and act promptly in

emergencies while remaining calm; read, interpret, and follow oral and

written instructions; prioritize emergency calls. - Ability to establish

and maintain working relationships with department personnel and the

public; remain at a dispatch console for long periods; maintain high

ethical standards. - Must pass an audio-based assessment exam with a

minimum score of 70%. - Demonstrate required skills and complete a

six-month probationary period. - Must successfully complete

pre-employment physical, drug screening, and background check. -

Bilingual in English and Spanish a plus. VIEW FULL DETAILS:

https://www.fitchburgma.gov/DocumentCenter/View/21138/Civilian-Police-Dispatcher-072026