What are the responsibilities and job description for the Collections Division Supervisor position at City of Fayetteville, North Carolina?
Description
Click here to meet some of the City’s “CAN DO” employees.
Hiring Range: $56,687 - $72,276/Year D.O.Q.
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.
A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.
The City of Fayetteville is currently recruiting for a Collections Division Supervisor to perform professional and supervisory work in the collection of and accounting for taxes and other revenue. The Collections Division Supervisor is responsible for billing, collecting and accounting for all privilege license taxes, and the parking, noise, animal control and zoning code violations in accordance with state laws and local regulations. Directly supervises staff engaged in collecting taxes, fines, fees and other revenue.
Essential Duties & Responsibilities
For a complete job description, click here.
Experience
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Three years increasingly responsible experience in finance or a related field, preferably in municipal government.
Training
Equivalent to an Associates degree in finance, accounting or a related field.
Required
LICENSING & CERTIFICATIONS:
None
Preferred
None
From the time of closing, the selection process is anticipated to last 4 - 6 weeks. The process will consist of a panel interview with the selected candidate being subject to a pre-employment drug screen, background check and driving history check.
An Equal Opportunity Employer
Health And Dental Insurance
The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service.
Employer Paid Leave
Vacation Leave
Regular employees begin accruing vacation leave the first day of employment. Accruals are based on years of service
and the number of hours an employee is scheduled to work.
Sick Leave
Regular employees begin accruing sick leave the first day of employment. Accruals are based on the number of hours
scheduled to work; regular full-time employees accrue eight (8) hours per month. Sick leave hours accumulate without
limits and may be used toward creditable service upon retirement from the NC Local Governmental Retirement System.
Holidays
The City of Fayetteville observes 12 paid holidays per calendar year. When Christmas day is on a Wednesday, an
additional holiday is provided making for 13 paid holidays.
Bereavement
Regular employees are eligible for bereavement leave. The City will authorize 24 hours per calendar year to mourn or
attend a funeral or memorial service of a family member.
Retirement
The City of Fayetteville assists employees in securing their financial future during retirement by participating in the NC
Local Governmental Employees’ Retirement System, administered by the State of North Carolina. Regular employees
scheduled to work 20 hours or more per week become members in the retirement system upon employment. As a member
of this system, employees are required to contribute 6% of their gross salary on a tax-deferred basis.
Deferred Compensation Plans
To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These
programs enable regular full-time, and part-time employees working at least 20 hours per week, an opportunity to save a
portion of their salary on a tax-deferred basis to supplement their retirement benefits. These programs are the NC 401(k)
plan and NC 457 plan; both administered by Empower. The City currently contributes 3% of base salary to an eligible
employee’s NC 401(k) account with a proposal, but must be approved by Council, to increase to 4% for Plan Year 25/26.
Cafeteria Plan / Supplemental Benefits
Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employee's expense through payroll deduction:
The first year an employee contributes to the retirement system, the City provides a death benefit of $3,000 once the
employee is benefits eligible. After one year as a contributing member of the Retirement System, a death benefit is provided
by the NC Retirement System that is equal to the highest 12 months’ salary in a row during the 24 months before death, no
less than $25,000 and no more than $50,000. There is no cost to the employee for this benefit.
Pay Periods / Deduction For Benefits / Direct Deposit
City employees are paid bi-weekly (every other Friday). Benefit deductions are taken for 24 pay periods of the year. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit.
Employee Assistance Program
The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance
on legal, financial and personal issues affecting your health, relationships and job.
01
Responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. Your responses will be used to determine whether or not you possess the minimum qualifications required for this position at the time of application.
Have you held an out-of-state driver's license (other than NC) in the past 3 years?
Are you a current City of Fayetteville employee?
Please indicate the highest degree you currently possess.
From the list below, please indicate the major coursework of your highest degree.
If You Selected "Other Related Field" In The Previous Question Please List Below The Major Coursework For Your Degree. (If This Question Does Not Apply, Please Type N/A In The Space Provided Below.)
07
How many years of increasingly responsible finance, accounting or related experience do you have?
Briefly describe your experience in finance, accounting or related field. (If this question does not apply, please type N/A in the space provided below.)
09
How many years of experience do you have in billing?
In the space below, please explain in detail your tasks associated with billing. (If this questions does not apply, please type N/A in the space provided below.)
11
How many years of experience do you have in cashiering?
In the space below, please explain in detail your tasks associated with cashiering. (If this question does not apply, please type N/A in the space provided below.)
13
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED! You may attach a resume; however, the application MUST include a 10-year history. Please answer all questions on the application in their entirety and your application MUST include the following:
Click here to meet some of the City’s “CAN DO” employees.
Hiring Range: $56,687 - $72,276/Year D.O.Q.
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.
A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.
The City of Fayetteville is currently recruiting for a Collections Division Supervisor to perform professional and supervisory work in the collection of and accounting for taxes and other revenue. The Collections Division Supervisor is responsible for billing, collecting and accounting for all privilege license taxes, and the parking, noise, animal control and zoning code violations in accordance with state laws and local regulations. Directly supervises staff engaged in collecting taxes, fines, fees and other revenue.
Essential Duties & Responsibilities
- Serve as Deputy Tax Collector.
- Oversee the collection of privilege license taxes.
- Direct, plan, organize, budget, set and implement policies and procedures for the division and researches and advises the Finance Manager on difficult issues related to Division operations and services.
- Perform a variety of duties associated with supervising staff to include hiring, assigning work, establishing performance standards, evaluating work, and providing guidance, direction and discipline as necessary; coordinates staff orientation, and training.
- Oversee the preparation of daily bank deposits; provides collection information to the Finance Manager.
- Responsible for the external collection activities of unpaid privilege license taxes; authorizes and services garnishments and tax levies as needed.
- Prepare and maintain a variety of files and filing systems; prepare, maintain and update various records; verify and distribute information as requested; photocopy, mail or fax materials as necessary.
- Answer questions and provide information to the public, outside agencies and other departments and divisions; receive citizen and client complaints and questions and refer to appropriate division staff member for resolution.
- Maintain various ledgers, registers and journals according to established account classifications; prepare correcting or adjusting entries as necessary.
- Prepare a variety of memorandums, correspondence, reports, public notices, legal and tax forms and documents as assigned.
- Prepare annual State TR2 report for privilege license taxes.
- Tactfully and courteously work with the general public in explaining the NC tax laws and policies and procedures as well as effective working relationship with staff.
- Maintain high standards of accuracy, exercise analytical judgment and attend work regularly.
- Reconcile general ledger and other pertinent accounts and subsystems; responsible for month-end balancing.
- Maintain financial and statistical records; compiles reports; provides analytical and statistical data.
- Search documents and accounts for posting errors; makes necessary adjustments; prepares journal entries.
- Maintain debt setoff system for delinquent accounts and follows state mandated regulations of such.
- Mail delinquent tax bills with incorrect return addresses; changes mailing addresses.
- Follow-up on delinquent accounts.
- Handle privilege license mailing and collections and contact citizens in person or via phone as needed.
For a complete job description, click here.
Experience
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Three years increasingly responsible experience in finance or a related field, preferably in municipal government.
Training
Equivalent to an Associates degree in finance, accounting or a related field.
Required
LICENSING & CERTIFICATIONS:
None
Preferred
None
From the time of closing, the selection process is anticipated to last 4 - 6 weeks. The process will consist of a panel interview with the selected candidate being subject to a pre-employment drug screen, background check and driving history check.
An Equal Opportunity Employer
Health And Dental Insurance
The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service.
Employer Paid Leave
Vacation Leave
Regular employees begin accruing vacation leave the first day of employment. Accruals are based on years of service
and the number of hours an employee is scheduled to work.
Sick Leave
Regular employees begin accruing sick leave the first day of employment. Accruals are based on the number of hours
scheduled to work; regular full-time employees accrue eight (8) hours per month. Sick leave hours accumulate without
limits and may be used toward creditable service upon retirement from the NC Local Governmental Retirement System.
Holidays
The City of Fayetteville observes 12 paid holidays per calendar year. When Christmas day is on a Wednesday, an
additional holiday is provided making for 13 paid holidays.
Bereavement
Regular employees are eligible for bereavement leave. The City will authorize 24 hours per calendar year to mourn or
attend a funeral or memorial service of a family member.
Retirement
The City of Fayetteville assists employees in securing their financial future during retirement by participating in the NC
Local Governmental Employees’ Retirement System, administered by the State of North Carolina. Regular employees
scheduled to work 20 hours or more per week become members in the retirement system upon employment. As a member
of this system, employees are required to contribute 6% of their gross salary on a tax-deferred basis.
Deferred Compensation Plans
To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These
programs enable regular full-time, and part-time employees working at least 20 hours per week, an opportunity to save a
portion of their salary on a tax-deferred basis to supplement their retirement benefits. These programs are the NC 401(k)
plan and NC 457 plan; both administered by Empower. The City currently contributes 3% of base salary to an eligible
employee’s NC 401(k) account with a proposal, but must be approved by Council, to increase to 4% for Plan Year 25/26.
Cafeteria Plan / Supplemental Benefits
Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employee's expense through payroll deduction:
- > Flexible Spending Accounts (FSAs) – Healthcare and Dependent Care Reimbursement Accounts (pre-tax)
- > Short-Term and Long-Term Disability Insurance
- > Optional Life & Accidental Death & Dismemberment
The first year an employee contributes to the retirement system, the City provides a death benefit of $3,000 once the
employee is benefits eligible. After one year as a contributing member of the Retirement System, a death benefit is provided
by the NC Retirement System that is equal to the highest 12 months’ salary in a row during the 24 months before death, no
less than $25,000 and no more than $50,000. There is no cost to the employee for this benefit.
Pay Periods / Deduction For Benefits / Direct Deposit
City employees are paid bi-weekly (every other Friday). Benefit deductions are taken for 24 pay periods of the year. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit.
Employee Assistance Program
The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance
on legal, financial and personal issues affecting your health, relationships and job.
01
Responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. Your responses will be used to determine whether or not you possess the minimum qualifications required for this position at the time of application.
- I have read and complied with the above statement.
Have you held an out-of-state driver's license (other than NC) in the past 3 years?
- Yes
- No
Are you a current City of Fayetteville employee?
- Yes
- No
Please indicate the highest degree you currently possess.
- Master's Degree or higher
- Bachelor's Degree
- Associate's Degree
- None of the above
From the list below, please indicate the major coursework of your highest degree.
- Accounting
- Finance
- Other Related Field
- Not Applicable
If You Selected "Other Related Field" In The Previous Question Please List Below The Major Coursework For Your Degree. (If This Question Does Not Apply, Please Type N/A In The Space Provided Below.)
07
How many years of increasingly responsible finance, accounting or related experience do you have?
- 7 years
- 5 - 6 years
- 3 - 4 years
- 1 - 2 years
- Less than one year
- None
Briefly describe your experience in finance, accounting or related field. (If this question does not apply, please type N/A in the space provided below.)
09
How many years of experience do you have in billing?
- 7 years
- 5 - 6 years
- 3 - 4 years
- 1 - 2 years
- Less than one year
- None
In the space below, please explain in detail your tasks associated with billing. (If this questions does not apply, please type N/A in the space provided below.)
11
How many years of experience do you have in cashiering?
- 7 years
- 5 - 6 years
- 3 - 4 years
- 1 - 2 years
- Less than one year
- None
In the space below, please explain in detail your tasks associated with cashiering. (If this question does not apply, please type N/A in the space provided below.)
13
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED! You may attach a resume; however, the application MUST include a 10-year history. Please answer all questions on the application in their entirety and your application MUST include the following:
- Drivers License Number
- Employer information including salary, address, phone number, supervisor name, and reason for leaving for each employer
- Complete Education History (including High School)
- A complete 10-year history to include gaps you have had between employment and/or school attendance. Example: Office Assistant 1/2011 – present The Company 123 Hay Street Fayetteville, NC 28301 (910) 555-5555 Unemployed 6/2004 – 12/2010 Unemployed Student 12/2000 - 6/2004 My High School Fayetteville, NC 28301 Applications without a 10-year history and all the required information will be considered incomplete and will not be processed. Please take a moment to review your application for completeness.
- I have read and understand the above statement
- Required Question
Salary : $56,687 - $72,276