Development and Permitting Liaison

Job Title: Development and Permitting Liaison

Classification: Management Analyst

Department: Building & Permit Services (BPS)
Reports To: Permit Review Manager
Location: City of Eugene, OR
Status: Full-Time

Summary
Building & Permit Services (BPS) is seeking a skilled and collaborative Development and Permitting Liaison to help advance the City’s goals for housing, economic development, and improved customer service within the development review process. Housing and economic development are top priorities for the City of Eugene and Building and Permit Services is a key partner in the City’s pursuit of creating economic prosperity, growth, affordability, and diverse housing options for our community.

An ideal candidate will build strong, cooperative relationships, improve processes, and support clearer, more predictable permitting pathways for businesses, developers, and community members. This role helps ensure that permitting systems effectively support community priorities, including housing production, business success, and equitable access, while fostering collaboration, creativity, and continuous improvement.

The Department: The Planning and Development Department (PDD) is dedicated to shaping a thriving, future-focused community—encompassing these four divisions: Building and Permit Services, Community Development, Planning, and Curbside and Administrative Services—where excellence is expected and innovation is empowered. PDD staff work creatively and collaboratively to address the daily needs of our customers and community. This includes working on identified urgent community needs like housing and homelessness, downtown vibrancy, vitality and livability, building permits, code compliance, economic development, and community planning.

Classification: Management Analyst

Salary: $42.04 - $54.64 hourly / $87,443.20 - $113,651.20 annually

The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA).

Department, Division: Planning and Development, Building and Permit Services

Position Information: Non-Represented, Exempt

Work Location: The Atrium Building, 99 W. 10th Avenue, Eugene, OR. Must reside in the State of Oregon and be able to report onsite.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM with flexibility per business need

Benefits: The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits.

Living & Working in Eugene: Information about living in Eugene, how the City of Eugene operates, and more can be found on our website. 

Ideal Candidate for the City of Eugene’s Development and Permitting Liaison:

• Is an innovative and resourceful problem-solver who collaboratively identifies solutions early, removes barriers, and drives progress on the City’s Strategic Plan priorities.
• Delivers excellent customer service and seeks ways to continually hone and improve processes to support the creation of more housing, improve the permitting process, and advance economic development goals.
• Builds relationships and strengthens partnerships within our department, across the organization and within the community.

• Uses clear, accessible data and compelling visuals to communicate trends, outcomes, and opportunities, strengthening transparency and supporting informed decision-making.
• Is a reliable team player, who works effectively across departments accelerating progress on key organization and community priorities.
• Cultivates a team mindset that thrives on creativity and united effort.
• Enthusiastically engages and partners with the business and development community to understand their unique needs and potential for driving growth.
• Models curiosity and openness to new approaches and investigates opportunities for process improvement.
• Supports and respects diversity, equity, and inclusion in the workplace.

Examples of Duties Performed - Duties may include but are not limited to the following

Process Improvement & Innovation

• Identifies perceived barriers, inefficiencies, and inequities in permitting workflows and recommends improvements that support housing production, business development, and customer experience.
• Proposes policy, process, and service enhancements to make permitting more accessible, predictable, and customer-friendly.
• Advances strategies that improve and expand support for small businesses and entrepreneurs from marginalized communities, including BIPOC, immigrant, women-owned, and low-income entrepreneurs.
• Promotes process alignment and transparency across City divisions including Planning, Public Works Engineering, Wastewater, Fire, and partner agencies.

Proactive Communication& Outreach

• Communicates permitting requirements, regulatory changes, timelines, and updates to the development community in a timely, clear, and relatable way using multiple communication channels.
• Develops and implements communication and engagement strategies in partnership with the PDD Communication Manager and BPS leadership.
• Delivers accessible, audience specific, education materials, workshops, and content that engages, informs and builds understanding of the permitting processes and relevant City code.
• Supports community engagement and outreach efforts related to housing, economic development, downtown revitalization, and other priority City initiatives.
• Develops and actively maintains open lines of communication about development and permitting issues with teams across the Department and organization. 

Data & Outcome Reporting

• Builds public trust and confidence by using clear, transparent data and strong data visualization skills to communicate outcomes, support informed decision-making, and demonstrate accountability.
• Collects and analyzes data related to permitting activity and economic development outcomes to highlight trends, timelines, and system performance.
• Translates complex data and topics into accessible and compelling visuals such as video, data visualizations, presentations, and other media to regularly communicate program outcomes, successes, emerging issue and other topics.
• Produces and maintains user-friendly internal and public-facing data summaries and visualizations that improve transparency on workloads, trends, and timelines.
• Provides timely data insights to support process improvements and strategic planning.

Partnerships & Representation

• Builds and strengthens partnerships with industry professionals, community partners and agencies, and other jurisdictions to understand needs and promote coordinated solutions.
• Fosters collaborative working relationships across City teams to ensure aligned messaging, coordinated and streamlined processes, and shared problem solving.
• Represents the City in stakeholder forums, business outreach events, and development-related initiatives to communicate priorities and share information.
• Works closely with the City’s Economic Prosperity Team to support business growth and address emerging issues.
• Engages proactively with developers, business owners, and community members to understand challenges, remove barriers, and support project success.

This position offers the opportunity to make a meaningful impact on Eugene’s economic vitality and housing availability by helping build more efficient and equitable development systems, improving public understanding of the permitting process, and advancing key actions in the Eugene Strategic Plan related to Communication and Outreach, Urgent Community Needs, and Organizational Wellbeing.

The ideal candidate will have the following Skills and Abilities: 

Skills in:

• Improving workflows and processes to enhancepermittingefficiency and customer experience.
• Developing clear, engaging communications and educational materials for diverse audiences.
• Building stronginternal and externalpartnerships andrepresentingtheCityin stakeholder and community settings.
• Data analysisincludingability to translatecomplex data into accessible visuals and summaries that support transparencyanddecision making.
• Applying an equity lens to policies, communication, and process improvements.

Knowledge of:

• Broad interdisciplinary knowledge of the development andpermittingprocess.
• Principles and practices of business construction such as permit processing, planning, economic development, and project management.
• Land use and development review principles and practices.
• Applicable federal, state, and local laws.

• Conflict resolution methods.
• Project managementmethodology. 

Ability to:

• Proactivelyidentifychallenges, remove barriers, and develop practical,equitablesolutions.
• Provide strong customer service and support applicants through complex permitting processes.
• Work effectively across departments and with external partners to support coordinated solutions.
• Engage community members, developers, and business owners to build understanding and trust.
• Analyze permitting and economic data to inform decisions and organizational improvements.
• Communicate effectively both orally and in writing with diverse customers, employees, businesses, contractors, otheragenciesand thegeneral public.
• Translate technical subjectsinto communications that can be understood by a variety of audiences. 
• Build positive relationships with regional partners, customers, community members and employees.
• Build consensus, mediate and facilitate.
• Ability to demonstrate leadership behavior to employees, contractors, public officials, other agencies, customers, and the general public.
• Ability to make presentations and develop reports that may include technical information.
• Resolve conflict between parties with differing viewpoints.
• Apply citywide goals, policies and regulations to specific projects.