City Hall Greeter, Limited Duration

General Statement of Duties

Are you a people person with strong organizational skills and a passion for public service? The City of Eugene is seeking a friendly, dependable, and detail-oriented individual to serve as our City Hall Greeter. In this vital front-line role, you’ll be the first point of contact for residents, visitors, and staff—offering assistance, answering questions, and directing individuals to the services they need. This is more than a receptionist position—it’s an opportunity to be part of the team that keeps our city running smoothly, professionally, and with a personal touch.

If you're ready to make a difference every day in a fast-paced, community-focused environment, we encourage you to apply!

Examples of Duties Performed - Duties may include but are not limited to the following

• Performs routine sorting and distribution of mail; assists with mass mailings as directed.
• Answers telephone calls and takes messages; answers routine questions providing readily available information.
• Accesses computer for readily available information; may perform routine data entry to update records.
• Operates standard office equipment with minimum instructions.
• Accepts, receipts and tracks small cash payments; performs basic mathematical calculations.
• Sets up, updates, files, and retrieves records as instructed.
• Types and completes routine forms, form letters, and labels.
• May run established reports as directed.
• Schedules rooms and appointments.
• Performs other related duties as assigned.

Qualifications

• Basic general office practices and procedures.
• Basic English composition, spelling and grammar.
• Modern office equipment, including computers.
• Customer service practices.
• Basic business math.

• Apply general phone practices and protocols.
• Perform alpha-numeric filing.
• Communicate effectively with other employees using tact, courtesy and good judgment.
• Continue to develop excellent customer skills.
• Operate standard office equipment.
• Perform accurate data entry.
• Follow instructions and independently perform routine tasks once learned.
• Perform basic keyboarding, word processing, and data entry.
• Work with accuracy and attention to detail to meet deadlines.
• Perform physical activities that are essential functions of the position, including speech, hearing, manual dexterity to function in an office environment, lifting or supplies and boxes, etc.
• Actively support and respect diversity in the workplace.

Supplemental Information

Working Conditions
Work in this class is done generally in an office environment. May be required to sit, keyboard, write, hear and speak for extended periods. May be required to stand frequently for extended periods. Work includes operating a variety of office equipment. Work activities include bending, stooping, and kneeling. May be required to lift up to 25 pounds.

Bilingual Pay Benefit
Per the AFSCME contract, the City shall pay an employee an additional 5% for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.

What to Expect from our Selection Process
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations.

PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Diversity, Equity, and Inclusion
The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States. NOTE: The City of Eugene does not participate in the E-Verify program; therefore, candidates requiring E-Verify for employment authorization will not be eligible for employment with the City.