What are the responsibilities and job description for the M Guest Services Representative position at City of Englewood Brand?
Join Our Team and Make a Difference in Your Community!
Are you a people-person who thrives in a dynamic, friendly environment? Become the face of Englewood’s Recreation Centers as a Guest Services Representative! You'll be at the heart of community life, creating memorable experiences for visitors while growing your skills in customer service and facility operations.
What We're Looking For
- Customer Service Enthusiast: You love helping others and are great at communicating with people of all ages and backgrounds.
- Team Player: You work well in a group and contribute to a positive environment.
- Detail-Oriented Pro: You handle tasks like cash management and record-keeping with care and accuracy.
- Adaptable Problem-Solver: You stay calm under pressure, juggle multiple tasks, and think on your feet.
What You'll Do:
- Welcome every visitor with a professional and friendly attitude, whether in person or over the phone.
- Provide tours of the facility and recommend memberships and multi-visit passes for purchase.
- Manage class registrations, sell tickets, and handle other transactions while following secure cash-handling practices.
- Answer questions about programs, events, and services offered by Englewood Parks and Recreation.
- Maintain a safe and clean environment by supervising activities, enforcing policies, and performing light custodial tasks when needed.
- Occasionally oversee the facility during after-hours operations and secure the building at closing.
Why You'll Love This Job:
- Engage with Your Community: Greet and assist patrons, answer questions, and provide guidance to ensure every visitor feels welcomed and informed.
- Be the Go-To Expert: Share your knowledge of our facilities, classes, memberships, and events while showcasing all the benefits of being part of our recreation family.
- Learn and Grow: Gain hands-on experience with class registrations, cash handling, point-of-sale systems, and facility supervision in a supportive team environment.
- Flexible and Fun: Enjoy a schedule that works with your life while working in a vibrant and exciting atmosphere.
Minimum Requirements:
- High school diploma or GED
- Basic knowledge of office software (Microsoft Word & Excel) and equipment
- Ability to lift 50 lbs and perform physical tasks like walking, standing, crouching, and kneeling for extended periods.
- First Aid, CPR, and AED certifications (or willingness to obtain shortly after hire)
- Previous experience in customer service, guest services, or cash handling
Hourly Pay Range
$15.46 - $23.20/Hourly Pay Rate
This is a part-time position.
Ready to Join the Team?
If you're excited about making a difference, learning new skills, and connecting with your community, we want to hear from you! Apply today and start a rewarding part-time career at Englewood/Malley Recreation Centers.
Your next great opportunity is just a step away—apply now!
Application Deadline
Open until filled.
Salary : $15 - $23