What are the responsibilities and job description for the Constituent Services Representative position at City of El Paso?

MOS Code: None

Education and Experience: High School Diploma, GED, or higher, and three (3) years of customer service experience in a public service, nonprofit, government, or community-facing role.

Licenses and Certifications: Valid Texas Class “C” Driver’s License or equivalent from another state by the date of appointment.

Under general supervision, serves as a key liaison between the City Council District Office and District residents. Provides high-quality assistance to constituents navigating City programs, departments, and services; resolving concerns, and ensuring clear, timely communication between the community and the elected official.

Provide constituent service. Involves: Assisting constituents with inquiries and concerns related to City departments and services, providing information, referrals, and follow-up until resolution. Responding to constituent inquiries by phone, email, in person, and at community meetings. Assist with community meetings, neighborhood association engagement, and outreach events that support District initiatives. Serve as a liaison between residents and City departments, community organizations, and partner agencies. Monitor recurring constituent issues or patterns to inform the City Representative of emerging concerns or systemic problems.

Receive, review, and prepare constituent work requests. Involves: Draft letters, emails, memos, and follow-up correspondence. Elevate complex or unresolved constituent issues to the City Representative to support timely and effective resolution. Log, track, and document all cases using a constituent management system and maintain organized administrative records. Support daily office operations, including scheduling, filing, research, and general administrative tasks. Perform other duties as assigned.

For a complete job specification, click here.

Please note: This is an unclassified position.

This recruitment will be used to fill a position in City Council District 3.

Please note: Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

Salary : $17 - $25

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What are the responsibilities and job description for the Constituent Services Representative position at City of El Paso?

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