What are the responsibilities and job description for the Telecommunicator (911 Dispatcher) position at City of Eau Claire?
Put your customer service skills to use while serving your community! Help us provide an essential service for Eau Claire County residents and visitors. Join our team as a full-time Telecommunicator (911 Dispatcher)! We are currently hiring in the Eau Claire Communications Center. The Eau Claire Communications Center is one of the longest running countywide, central dispatch facilities in Wisconsin. Civilian Telecommunicators are responsible for all 911 calls and non-emergency calls in Eau Claire County. They dispatch for 14 agencies, including law enforcement, fire departments, and emergency medical services. Applicants will use a computer aided dispatch system, computer records management system, TIME system, and other computer software to effectively complete their duties.
Requirements:
- Must be at least 18 years of age
- Possess a high school diploma or equivalent (GED, etc.)
- Have no felony convictions on record
- Must be able to work a variety of different shifts
- Must also be detail-oriented; have good keyboarding skills; have effective communication skills; possess the ability to maintain composure under high stress situations; exhibit patience and discretion when dealing with customers; and have the ability to multitask
Additional Reasons to Apply:
- Receive 41.25 hours of vacation on your first day of employment, plus earn 82.5 hours of additional vacation time in the first year
- Receive 3 paid floating holidays and 8 paid regular holidays (in a calendar year)
- Potential to qualify for Public Service Loan Forgiveness
- Plus, other excellent fringe benefits (paid sick leave, health insurance, life insurance, etc.)!
Wage Range: $29.33 to $35.04 per hour, plus excellent fringe benefits. Application deadline: Sunday, April 19, 2026 at 11:59 p.m. Online application and full job description available on our website at www.eauclairewi.gov/jobs.*
Equal Opportunity Employer.
*Don’t have a way to apply online? Contact us at (715) 839-4921 to schedule an appointment and we can assist you!
PLEASE APPLY ONLINE AT WWW.EAUCLAIREWI.GOV/JOBS. APPLICATIONS SUBMITTED THROUGH really ONLY WILL NOT BE CONSIDERED.
Job Type: Full-time
Pay: $29.33 - $35.04 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $29 - $35