What are the responsibilities and job description for the Billing Coordinator position at City of East Point?
This position is responsible for generating billing statements for City utility customers.
- Runs reports to commercial and residential utilities;
- Prepares utility bills for mailing by an outside processor on a timely basis;
- Responds to and resolves customer inquiries and problems regarding utility billing, high water consumption, meter readings, and/or water leaks;
- Maintains computer records of adjustments for general ledger balancing at the end of each month;
- Balances cash drawer daily;
- Sets up and files report for daily back up to tape;
- Completes work orders for customer accounts;
- Corrects customer account readings when necessary; calculates and prepares billing adjustments for customer refunds and charges as needed;
- Prepares closing bills on a timely basis as requested by customers;
- Works cooperatively and effectively with the public and other employees;
- Generates utility bills for all customers;
- Performs other duties as required.
Associate's degree required; minimum of two (2) years experience in a related field.
- Knowledge of basic math and accounting principles;
- Knowledge of City codes and ordinances;
- Knowledge of general office equipment;
- Ability to communicate both orally and in writing;
- Ability to work well with the general public;
- Ability to resolve conflicts with customers.
Supervisory Controls: This position is under the direct supervision of the Customer Service Manager.
Guidelines: The guidelines for this position include City codes and ordinances.
Complexity: This position consists of generating utility billing statements for utility customers within the City.
Scope and Effect: This position produces statements that bill City revenues.
Personal Contacts: Contacts are with other department and City employees and the general public.
Purpose of Contacts: The purpose of the contacts is to give and receive information and resolve problems with customer accounts.
Physical Demands: This position involves standing, walking, sitting, lifting up to 25 pounds, carrying, reaching, handling, speaking, hearing, and the ability to read written materials.
Work Environment: This job is typically performed at a desk in an area where a moderate amount of noise is present.
Supervisory and Management Responsibility: None.