Administrative Clerk

This position is responsible for a wide variety of routine clerical duties.

Essential Duties And Responsibilities

• Greet visitors, receive and respond to inquiries verbally and in writing; direct visitors/callers to appropriate person or department.
• Process payments for traffic citations.
• Maintain accountability for cash drawers.
• Enter citations in Case Management software both manually and electronically.
• Provide clerical support for Court Clerks.
• Organize and maintain files according to GA Retention Schedules.
• Type letters, reports and other documents as needed.
• Receive, sort and distribute both incoming and outgoing mail to and from the Department.
• Perform other duties as assigned.
  
  

Communications/Customer contact:

• Provide clerical support by answering and directing phone calls— assist at the front counter.
• Respond to front window, telephone and written inquiries.
• Provide assistance and information to attorneys, agencies, City staff and the general public on court procedures and the status of cases.
• Professionalinteractionwithco-workers,attorneys,judges,solicitors,otherlawenforcement agencies and the general public. Interaction will be used to give and exchange information, provide service, and resolve any issues or conflicts.
• Contacts are typically to give and exchange information and provide customer service.
  
  

High School diploma or equivalent. Ability to type a minimum of 40-50 alpha-numeric words per minute. Ability to use all platforms within the Microsoft Office Suite. Bilingual Spanish/ English speaking applicants encouraged.

Knowledge, Skills And Abilities Required By The Position

• Knowledge of City and department policies and procedures.
• Knowledge of general office principles and practices.
• Knowledge of basic court rules, regulations and procedures.
• Knowledge of the practices and procedures involved in Law Enforcement record keeping and confidentiality.
• Knowledge of GCIC Rules and Regulations.
• Skill in operating modern office equipment.
• Skill in operating a computer and entering data into a database.
• Skill in organizing and maintaining filing systems.
• Ability to communicate effectively, both verbally and in writing.
• Ability to use tact and courtesy in dealing with the public as well as with employees in other City departments in all types of contacts arising during daily work activities.
• Ability to transcribe reports and business correspondence.
• Ability to handle stressful situations.
• Ability to communicate with confrontational people.
• Ability to understand and accurately carry out oral and written instructions.
• Ability to handle multiple interruptions and adjustments to priorities daily.
• Ability to maintain confidentiality.
  
  

Supervisory controls: Work is assigned by the Clerk of Court in terms of department goals and objectives. Work is reviewed for accuracy and nature and propriety of final results.

Guidelines: Guidelines include City and department policies and procedures and the City personnel manual.

Complexity: The work consists of a variety of routine clerical duties.

Scope and effect: The purpose of this position is to support the efficient operation of the department through coordination of a variety of administrative and clerical duties.

Personal contacts: Contacts are typically with co-workers, attorneys, judges, solicitors, police officers, jail personnel, individuals from other law enforcement agencies and the general public.

Purpose of contacts: Contacts are typically to give and exchange information and to provide services.

Physical demands: The work is typically performed with the employee sitting or standing at a desk. The employee uses tools or equipment requiring dexterity. Employee must possess the ability to climb stairs and perform light lifting.

Work environment: The work is typically performed in an office. Employee may be required to walk to other departments or offices outside primary building.

Supervisory and Management responsibility: None