Utility Meter & Appliance Technician

SUMMARY/PURPOSE This position is responsible for servicing gas appliances, water and gas meters, investigating gas odor and CO calls, ensuring the efficient and safe operation of essential utilities. Responsibilities include visiting residential, commercial, and industrial properties, conducting routine maintenance, troubleshooting complex issues, and ensuring safety and functionality for a diverse range of utility customers. SUPERVISION RECEIVED The supervisor makes assignments by defining objectives, priorities, and deadlines and assists incumbents with unusual situations which do not have clear precedents. Incumbents plan and carry out the successive steps and handle problems and deviations in the work assignment in accordance with instructions, policies, previous training, or accepted practices in the occupation. SUPERVISION GIVEN Does not have direct supervisory responsibility but does have significant oversight of employees or projects that require delegation and direction over the work of others. Essential Duties & Responsibilities (other duties may be assigned)

• Inspect, diagnose, maintain, repair and adjust electrical or mechanical gas-fired equipment and appliances in accordance with all applicable codes and ordinances to ensure safe and efficient operation.
• Perform wet and dry repairs, part replacement, combustion analysis and programming updates to boilers and hydronic systems.
• Respond to gas and CO emergencies, assess severity, establish incident command, communicate with Dispatch, collaborate with Fire, Police, Engineering, and Utility Operations to ensure safety and protect life and property.
• Conduct follow up on above and below ground gas leak repairs, confirming that repairs have been made properly and there is no longer gas present.
• Respond to and resolve service and emergency calls in residences and businesses, which occasionally may result in encountering dangerous pets, unsanitary conditions and dissatisfied customers.
• Perform gas leak detection survey work, troubleshoot hard-to-find gas leaks using gas detection equipment, classify leaks, make and maintain electronic records on GIS and schedule relights.
• Repair, maintain, and calibrate carbon monoxide, oxygen, and hydrogen sulfide meters and other gas detection devices.
• Collect and record consumption data from gas and water meters.
• Select proper temperature compensating units and install proper gearing and O-rings in gas meters.
• Cut, fit, thread, and tap pipes and set gas pressure at work sites.
• Install and test diaphragms, orifices, springs, and pilots of regulators and reliefs.
• Determine location of and operate water curb boxes and gas riser shut-offs.
• Perform installations, troubleshoot, and make repairs to remote read systems.
• Test pipes, fittings, and equipment, and maintain testing records according to regulatory agency requirements.
• Safely enter utility vaults using confined space procedures, monitor H2S, O2, CO and natural gas levels, and ventilate and dewater as necessary.
• Restore and shut off services, conduct flow tests and inspect for leaks on the service line to determine integrity of pipe and location of leak.
• Deliver time-sensitive correspondence and collect credit payments in person.
• Maintain an accurate running parts inventory of materials needed to operate the gas and water distribution systems.
• Inspect new furnace and boiler installations within our gas distribution system.
• Perform conversions of gas-fired equipment between LP (propane) and natural gas.
• Investigate and determine cause(s) of anomalies and discrepancies with water and gas bills.
• Program and document the calibration of gas and water meters using testing equipment. Generate relevant reports and upkeep inspection forms as necessary.
• Perform work to thaw water services as needed.
• Perform work to connect, disconnect and remove overland lines.
• Attend mandatory in-house and manufacturer tr ining sessions to stay updated on industry-standard practices for repair and maintenance.
• Perform installation, inspection, diagnosing, maintenance, repair, adjustments and removals of water meters, gas meters, regulators, and reliefs.
• Provide excellent customer service and communicate effectively with members of the public, including face-to-face and in-home contact.
• Use proper safety equipment to work in hazardous conditions such as exposure to asbestos, confined entry, raw sewage, animal feces and used needles.
• Inspect house side water services for material type and maintain records of results.
• Be an effective team member by exhibiting self-motivation, supporting other employees in handling tasks, interacting effectively and respectfully with others, showing a desire to contribute to the team effort, accepting assignments willingly, and completing tasks within agreed upon timelines.
• Other duties may be assigned.