Public Safety Telecommunicator Part-Time (Dispatch)

General Statement of Duties

This is highly responsible work operating an emergency service console receiving and dispatching emergency and non-emergency service calls on an assigned shift. Work requires the prompt, efficient and accurate receiving, dispatching, and processing of emergency service calls over the 911 and related emergency systems from the general public and other authorized personnel requiring emergency actions by police and fire units. Although new or unusual problems may be referred to a superior for advice and assistance, work is ordinarily performed independently following established procedures.

This position will augment our full time Telecommunicator staff by filling vacant shifts to provide minimal staffing. Available hours will vary throughout the 24/7 period depending on daily, special or emergent staffing needs. These will be either 4- or 8-hour shifts within the scheduled shifts below.
1st Shift: 10:30pm – 6:30am2nd Shift: 6:30am – 2:30pm3rd Shift: 2:30pm – 10:30pm

Performance Exam: finalists for the position will proceed to the next step in the recruitment process, which is CritiCall testing proctored onsite by the City of Des Moines. A description of the performance exam can be found here: Criticall: Pre-Employment Test: Computer and other related Skill/Ability Requirements

Acceptable Experience and Training

• Graduation from high school or GED.
• Experience working in a 911 call center or similar working environment required.
• Must successfully complete the Basic 40 Hour Telecommunicator Training required by the State of Iowa within the first year of employment.
• Must obtain NCIC and Emergency Medical Dispatch certifications during first year of employment and maintain throughout employment as a Public Safety Telecommunicator.
• CPR and AED training and CPR certification within the first year of employment.
• EMD certification preferred.

Required Special Qualifications

• Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.
• Ability pass a background check.

Examples of Essential Work (Illustrative Only)

As a Call Taker:

• Receives calls for police, fire, and emergency medical services via 911 and other telephone lines;
• Determines the nature of the complaint by asking appropriate questions;
• Inputs information into the computer aided dispatch system (CADS) to include location, incident type and description of the incident;
• Routes non-service calls or calls for other agencies to proper local, state and federal agencies;
• On calls for emergency medical services, properly uses the protocols for questioning the caller and providing post dispatch and pre-arrival instructions;
• Sends and receives messages through a computer terminal connected to the IOWA/NCIC systems;
• Performs other related duties as assigned.

• Dispatches police units in a manner consistent with departmental policies and procedures including:
• Receives calls for service from the CADS or field personnel;
• Through the CADS, reviews the status of available units;
• Selects the unit(s) to respond to service calls and dispatches them by voice radio and/or mobile data computer;
• Enters changes in unit status into the CADS as changes occur;
• Performs other related duties as assigned.

• Dispatches fire/rescue units in a manner consistent with departmental policies and procedures including:
• Receives calls for service from the CADS or field personnel;
• Selects the appropriate station(s) and transmits information over the fire radio;
• Enters changes in unit status into the CADS as changes occur;
• Performs other related duties as assigned.