Tax Collection Assistant

General Description

The City of De Pere is seeking temporary employees to assist in tax collection duties.

Work is anticipated to begin as early as December 8, 2025, and last through February 6, 2026.

Salary: The starting wage is $17.00 per hour.

Typical Work Schedule: Tuesday and Thursday, 7:30 a.m. - 5:00 p.m. and every other Friday 7:30 a.m. - 11:30 a.m.

Application Deadline: Applications are being accepted until the position is filled. Review of applications will begin the week of October 13, 2025.

Essential Functions

The following duties are essential for this position. However, they are not to be construed as exclusive or all–inclusive. To be successful in this position, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.

• Receipt property taxes in-person and by mail.
• Enter payments made by cash/check/credit card.
• Add or delete lottery credits.
• Counter contact for tax collection customers.
• Answer tax-related questions.
• Assist with mailing receipts and other written correspondence to tax payers.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

Knowledge of:

• Standard office practices and procedures including business English, business document format, spelling, grammar, punctuation, vocabulary, filing and math.
• Computer software including word processing, spreadsheet, database applications, accounting and specialized software consistent for this position.
• City and Department functions to effectively screen inquiries and process related documents.

• Operation of office equipment to effectively perform the duties and responsibilities of the position.
• Self-starting and being motivated with the ability to work independently.
• Being trustworthy and honest; taking accountability when appropriate.
• Writing and editing correspondence.
• Applying problem solving, logic and reasoning to determine solutions, conclusions or approaches to problems.

• Handle multiple tasks at once and take on a diverse range of tasks.
• Be highly dependable with a history of consistent attendance and punctuality.
• Comprehend policies and procedures, written instructions, and general correspondence.
• Share appropriate information and support other team members.
• Demonstrate a consistent level of accuracy and thoroughness.
• Organize, schedule, prioritize and perform duties with limited supervision.
• Prioritize duties to accomplish a high volume of quality work product, meet deadlines, and improve overall department/office efficiency.
• Observe, follow instructions, and complete assignments accurately and within deadlines.
• Communicate effectively both orally and in writing with business representatives, elected officials, department heads, the public, and other City employees with courtesy and tact.
• Develop and maintain effective working relationships with staff and the public.
• Maintain confidentiality and discretion regarding information read or heard.
• Handle interruptions; combine routine workload with special assignments.
• Utilize a computer and required software.
• Work the required hours of the position.

Minimum Requirements & Physical Requirements

Minimum Education: High School diploma or equivalent.

Minimum Experience: Cash handling experience.

A combination of education and experience may be considered.

PHYSICAL AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a typical indoor office setting sitting at a desk in front of a computer.
• This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
• Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus.
• Acceptable verbal and conversation skills to effectively communicate with others in English.
• Ability to read and write English and interpret documents.

• Acceptable verbal and conversation skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors.
• Frequent use of phone handset and repetitive use of hand & fingers to operate office equipment, use computer keyboard & computer mouse and to perform other office tasks.